---
title: 'Operations Associate at NeueHealth'
canonical: 'https://feeny.ai/job/operations-associate-neuehealth-remote-j26wg8kxmf5n'
type: 'job'
last_seen: '2026-09-14'
---

# Operations Associate at NeueHealth

- **Company:** NeueHealth
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/neuehealth/jobs/6188655004

## Job description

## WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

As the Operations Analyst, you will play a critical role in the continued development of NeueHealth’s core operational functions. The NeueHealth Operations Analyst role is responsible for driving operational excellence with internal and vendor operations functions. This position will work closely with cross-functional NeueHealth teams to design and document workflows and business requirements. The Operations Analyst will also be responsible for managing day-to-day relationships with key vendors.

## ROLE RESPONSIBILITIES

The Operations Analyst job description is intended to point out major responsibilities within the role, but it is not limited to these items.

## RESPONSIBILITIES

1. Execution of daily operational processes to support ongoing NeueHealth business. Including detailed review of issues and tracking through completion.
2. Execute on NeueHealth’s materials management process including template management, oversight of daily operations and regular quality checks. Including delegated communications, case management outreach and quarterly and annual notices to ACO members and providers.
3. Manage the development of workflow processes and related materials for operational activities. Analyze, design and implement processes to ensure effective and efficient solutions to operational functions, optimizing processes to achieve business goals.
4. Coordinate, facilitate, and manage vendor management tasks inclusive of working with external vendors and internal employees. Track vendor projects, issues, troubleshoot and present to management as required.
5. Develop and maintain user and system management protocols. Ensure proper oversight and documentation to support audits.
6. Other duties and responsibilities as assigned.

## SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

- A Bachelor's degree is required
- Three (3) or more years related experience preferred; preferably within a health plan or related field
- Experience in developing and maintaining detailed process documents required
- Experience working in Microsoft Visio, PowerPoint, PowerBI and Excel
- Experience in interpreting data analytics, outcomes measures in health care and use of that data to drive change required

## PROFESSIONAL COMPETENCIES

- Takes a creative approach to audience-facing reporting and documentation, establishing templates for use by others as needed
- Comfort with creating and managing timeline driven workplans, as well as creating process flow documentation that supports your work
- Ability to drive results in a collaborative environment, creating and leading cross-functional teams
- Excellent interpersonal communication and organizing skills to coordinate project activities
- Strong operational mindset and use data to draw insights; when applicable data is not available, you have the ability to gather all available information to support an approach and devise steps to measure the impact of your work for future iterations
- Experience in leveraging data and technology to solve problems or improve processes
- Experience in developing training resources, leading training programs to address business needs
- Bias toward action; sense of urgency, self-initiative, and ownership of work
- Superb written and verbal communication skills

## LICENSURES AND CERTIFICATIONS

- No licensures and/or certifications are required for this role. As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

## About NeueHealth

## Company Overview
- **One-liner**: NeueHealth is a value-driven healthcare company that aligns the interests of health consumers, providers, and payors to deliver high-quality, coordinated care across the ACA Marketplace, Medicare, and Medicaid.
- **Entity Type**: Public (NYSE: NEUE) – acquired by New Enterprise Associates in December 2024
- **Headquarters**: Doral, Florida, United States
- **Founded**: 2021 (IPO date; predecessor Bright Health Group founded earlier)
- **Founders**: Not publicly listed as a single founder entity; leadership includes G. Mike Mikan (CEO) and Robert J. Sheehy (Executive Chairman)

## Core Business
- **Primary industry**: Healthcare – value-based care delivery and provider enablement
- **Target customers**: Health consumers (patients), independent providers/medical groups, and payors (health plans, government programs)
- **Mission or purpose**: "Driving value in healthcare for all" – making high-quality, coordinated healthcare accessible and affordable to all populations

## Products & Services
- **NeueCare**: A value-driven care delivery business that manages risk in partnership with external payors. Operates 66 owned primary care clinics (in-person and virtual) in Florida and Texas, with embedded pharmacy, laboratory, radiology, and population health focused specialty services. Serves ACA Marketplace, Medicare, and Medicaid populations.
- **NeueSolutions**: A provider enablement business offering technology, services, and clinical care solutions to independent providers and medical groups. Helps them succeed in performance-based arrangements through financial alignment, population health tools, and partnerships with leading health plans and government programs (including CMMI’s ACO REACH program). Serves approximately 42,000 value-based care consumers.

## Market Standing
- **Valuation/Market Cap**: Acquired by New Enterprise Associates in December 2024 for $1.3 billion (private now). Prior public market cap varied.
- **Key Metric**: Annual Revenue of approximately $890 million (latest available); manages $2.5 billion in medical expense; serves 600,000+ health consumers; works with 3,000+ affiliated providers and 21 payor partners.
- **Notable Investors/Partners**: Parent company is New Enterprise Associates, Inc. (NEA). Key payor partners include leading health plans and government programs (Medicare, Medicaid, ACA Marketplace).
- **Growth Signals**: Acquired Centrum Health in July 2021; headcount of ~106 employees with +4.5% yearly growth; 26,171 LinkedIn followers (+3.6% yearly); 8 active job postings (though down 85.2% year-over-year, indicating post-acquisition consolidation).

## Competitive Advantages
- **Value-driven alignment**: Uniquely aligns interests of consumers, providers, and payors to drive value, rather than volume.
- **Integrated care model**: Owns clinics (NeueCare) and enables external providers (NeueSolutions), creating a hybrid delivery system with embedded pharmacy, lab, and specialty services.
- **Risk management expertise**: Deep experience in performance-based arrangements, including participation in CMMI’s ACO REACH program.
- **Scale and reach**: Serves hundreds of thousands of consumers across multiple insurance programs (ACA, Medicare, Medicaid) with a national provider network.

## Strategic Focus
- **Current priorities**: Advancing value-driven, consumer-centric care; expanding NeueCare clinics in Florida and Texas; deepening NeueSolutions provider enablement tools and partnerships; integrating post-acquisition operations under NEA ownership.
- **Direction for growth**: Scaling performance-based arrangements with payors, increasing the number of affiliated providers, and improving health outcomes for all populations served.

## Why Work Here
- **Culture highlights**: "Transforming healthcare to make it work the way it should for everyone" – mission-driven environment focused on positive impact. Collaborative work environment with supportive clinical staff (e.g., dedicated Medical Assistant for providers).
- **Remote/hybrid/office policy**: Several roles listed as "Work from home" (e.g., UM Coordinator, Associate, Affiliate Growth). Clinics require in-person presence. Hybrid likely for corporate roles.
- **Notable perks**: Comprehensive benefits including flexible medical/dental/vision plans, virtual visits, Health Savings Account company contributions, 401(k) with competitive match, flexible paid time off, company holidays, Employee Assistance Program (counseling, legal/financial advice). For providers: Monday–Friday schedule with limited/compensated on-call time, guaranteed base salary with annual bonus, sign-on bonus eligibility, annual CME reimbursement.
- **Engineering/technical culture**: Small but growing AI engineering team (Director of AI Engineering listed); technical roles in product, project management, and consulting. Talent drawn from UnitedHealth Group, Bright Health, Optum, Centrum Health, and PwC.

## Sources
1. [NeueHealth.com](https://neuehealth.com/)
2. [NeueHealth Careers Page](https://neuehealth.com/careers)
3. [LinkedIn – NeueHealth](https://www.linkedin.com/company/neuehealth)
4. [Reuters – NeueHealth Inc](https://www.reuters.com/markets/companies/NEUE.N)
5. [NEA Careers – NeueHealth Jobs](https://careers.nea.com/jobs/bright-health)

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