---
title: 'Operations Associate at Plinth'
canonical: 'https://feeny.ai/job/operations-associate-plinth-london-7q3rhgvjt0cc'
type: 'job'
last_seen: '2026-09-06'
---

# Operations Associate at Plinth

- **Company:** Plinth
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/plinth/6fed164a-de22-4257-8b8d-224a0f150af9

## Job description

TLDR: Plinth builds software for charities, foundations and funders. 2,000+ UK organisations use us, we add 7+ clients a month, and we ship constantly. HR, security, legal and finance currently sit with one person. That stops working at our next size. We're hiring someone to own a chunk of it: recruitment operations, contracts and invoicing, and the paperwork behind our ISO 27001 certification. You don't need to have done security or legal work before. You need to be the kind of person who picks up something unfamiliar, works out how it should run, then runs it properly.

## WHAT YOU'LL OWN

- Recruitment operations. The pipeline end to end. Keeping our tools current, booking interviews, wrangling schedules, first-pass CV screening, and working with team leads to build the tasks candidates get set. Candidates never wait on us
- Contracting and invoicing. Contracts out, chased, signed and filed. Invoices raised and paid. Unglamorous, and it matters that someone holds it
- Security administration. We're going through ISO 27001 now, and keeping a certification is more work than getting one. Reviews on a schedule, evidence that has to exist, paperwork that has to be generated. You own that calendar and it doesn't slip
- Security questionnaires. Customers send long ones and they hold up deals. You'll answer them with support from the team and our internal tooling, and build a reusable answer bank so the tenth takes an hour instead of a day. You don't need to be a security expert. You do need to be confident enough to learn out loud
- Automating the repeatable bits. A lot of this job is the same task on a loop, and a lot of it shouldn't be. Doing something by hand for the tenth time is a bug you're responsible for. You'll build the templates, automations and AI workflows that take it off your plate, then move on to harder work
- Making the role bigger. Ops is four functions and one and a half people. As we grow, you're first in line for whatever you've shown you can hold

## WHAT WE'RE LOOKING FOR

- You're the organiser. The one who books the group holiday, runs the spreadsheet and gets everyone to actually pay. That instinct is most of this job
- You'll have a go at unfamiliar work. We'll hand you a contract, a security review, or a process nobody has written down. You won't be on your own with it, but we need someone whose instinct is to attempt it, ask a colleague to check it, and be better at it next time, rather than wait to be shown
- You've probably done this shape of job. EA, team assistant, ops coordinator, office manager, practice manager. Somewhere you were the reliable centre of a lot of moving parts
- Nothing gets quietly dropped. Interviews, invoices, an ISO review and a half-finished questionnaire, all live at once, none of them missing
- You write clearly and fast. To candidates, to customers' IT teams, to a lawyer. Warm, plain, no waffle
- Discretion. You'll be close to salary data, contracts and personal information from day one
- You use AI properly. You've used Claude or similar beyond chatting: drafting, summarising, first passes at questionnaires, small workflows you built yourself. If you've touched Claude Code or automation tools, say so. It's how a small ops team keeps up with a company doubling every six months

## NICE TO HAVE

- Exposure to ISO 27001, SOC 2 or Cyber Essentials, from any angle
- Experience with recruitment
- Experience with contracts, procurement or finance admin
- Charity, funder or local government background

## WHAT GOOD LOOKS LIKE AFTER A YEAR

- Recruitment runs without the Chief of Staff touching the logistics
- ISO reviews and evidence are on schedule and audit-ready, with no scramble the week before
- Security questionnaires come back in days, from a library you built, and stop blocking deals
- The tasks you did by hand in month one are automated, templated, or gone
- You own things outright that nobody else needs to think about

## LOGISTICS

- Location: London, Old Street (4 days a week in office)
- Hours: Full time
- Salary: c.£50,000 depending on experience
- Reports to: Chief of Staff, who leads operations

## About Plinth

## Company Overview
- **One-liner**: An AI-powered platform that helps organisations deliver, measure, and fund community impact, serving charities, foundations, and local government.
- **Entity Type**: Private (Startup)
- **Headquarters**: London, United Kingdom
- **Founded**: 2016
- **Founders**: Tom Neill-Eagle (Co-Founder & CEO), William Thompson (Co-Founder)

## Core Business
- **Primary industry/industries**: Software Development / Social Impact Technology
- **Target customers**: B2B and B2G – charities (small, large), community interest companies (CICs), housing associations, foundations, local infrastructure organisations, and local authorities across the UK and internationally.
- **Mission or purpose statement**: “Build stronger communities.”

## Products & Services
- **[Grant Management](https://www.plinth.org.uk/)**: AI-powered due diligence, application scoring, risk assessment, automated checks against Charity Commission data, pipeline tracking, and built-in funder reporting. Used by 60+ UK funders.
- **[Case Management](https://www.plinth.org.uk/)**: AI-generated case notes from voice recordings, client journey tracking, outcome monitoring, secure data sharing with referral partners, and safeguarding workflows.
- **[Bookings & Payments](https://www.plinth.org.uk/)**: Event scheduling, public booking pages, integrated Stripe payments with automatic receipts, room/resource management, and calendar views for venues and activities.
- **[Impact Measurement](https://www.plinth.org.uk/)**: AI-powered analytics to measure, report, and demonstrate social impact with anonymised and aggregated data sharing.
- **[Secure Collaboration](https://www.plinth.org.uk/)**: Each organisation manages its own personal data and chooses whom to share aggregated reporting information with.
- **[Crisis & Resilience Fund, Family Hubs, HAF Programmes, Community Grants](https://www.plinth.org.uk/)**: Purpose-built modules for specific government and foundation programmes (e.g., Holiday Activity & Food, CRF, Family Hubs).

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Trusted by **1,500+ community organisations** and **60+ funders**, managing over **£200m in annual grant making** ([plinth.org.uk](https://www.plinth.org.uk/))
- **Notable Investors/Partners**: Not disclosed in available sources. Clients include Rank Foundation, Point North, Steve Morgan Foundation.
- **Growth Signals**:
  - Growing **3–4× this year**, onboarding **7+ new clients per month** ([plinth.org.uk/careers](https://www.plinth.org.uk/careers))
  - Headcount **9 employees**, **+27.3% year-over-year**, **+16.7% monthly growth** ([linkedin.com](https://uk.linkedin.com/company/plinth-impact))
  - **International expansion underway** beyond the UK ([plinth.org.uk/careers](https://www.plinth.org.uk/careers))

## Competitive Advantages
- **All-in-one platform** combining grant management, case management, bookings/payments, and impact measurement – reducing the need for multiple tools.
- **Free forever tier** for small charities and CICs, lowering the barrier to adoption.
- **AI-native** with automated due diligence, application scoring, case note transcription, and impact analytics, saving frontline organisations significant admin time.
- **Built for the UK public and social sector** – complies with WCAG accessibility standards, Charity Commission data integration, and DfE reporting (e.g., HAF).
- **Privacy and security first** – encrypted data at rest and in transit, defined user access roles.

## Strategic Focus
- **Scaling sales and partnerships** across Local Authorities in the UK, currently hiring a Local Government Partnerships Manager ([plinth.org.uk/careers](https://www.plinth.org.uk/careers))
- **Winning case management deals** with charities delivering frontline services (youth work, mental health, etc.) and supporting international expansion.
- **Continuous product development** with frequent feature releases; the small, fast-moving team enables quick turnaround from idea to action.

## Why Work Here
- **Real-world impact** – Work directly with charities, grassroots organisations, and government bodies to reduce admin burden and amplify community impact.
- **Fast growth and ownership** – Growing 3–4× per year; team members have clear ownership over projects that directly shape how the company scales.
- **Collaborative, in-person culture** – Office in Old Street, London. Typical time on-site is “In-Office” but the company describes itself as a **hybrid** workspace (combination of remote and on-site) ([builtin.com](https://builtin.com/company/plinth-1)).
- **Transparency and trust** – Open about mistakes, no professional cynicism, good ideas turn quickly into action.
- **Values-driven hiring** – Looks for **plain language, impressiveness (weird projects), excitement, curiosity, and ambition** ([plinth.org.uk/careers](https://www.plinth.org.uk/careers)).
- **Key team composition** – Small team of 9 (27% consulting, 7% technical, 7% product, 4% project management) with co-founders still actively leading ([linkedin.com](https://uk.linkedin.com/company/plinth-impact)).

## Sources
1. [plinth.org.uk](https://www.plinth.org.uk/) – Company website, product descriptions, mission, clients, free tier.
2. [plinth.org.uk/careers](https://www.plinth.org.uk/careers/) – Culture, growth metrics, hiring values, open roles.
3. [builtin.com](https://builtin.com/company/plinth-1) – Founded year, hybrid policy, office location, job listings.
4. [linkedin.com](https://uk.linkedin.com/company/plinth-impact) – Headcount, growth, founders, headquarters, industry.

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