---
title: 'Operations Associate at ReflexAI'
canonical: 'https://feeny.ai/job/operations-associate-reflexai-san-diego-kdpmv3xm7sf2'
type: 'job'
last_seen: '2026-09-11'
---

# Operations Associate at ReflexAI

- **Company:** ReflexAI
- **Location:** San Diego, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/reflexai/d0c60b44-bd9b-48fd-b159-6f477f9241a9

## Job description

Operations Associate Reports to: Chief of Staff Location: San Diego, CA (Hybrid) Compensation: $60,000-85,000

## About ReflexAI

At ReflexAI, we are building the operating system for conversation performance. We believe that people will always be at the center of high-stakes conversations, and our mission is to ensure they enter those conversations with confidence and deliver an exceptional experience every time. Our platform combines hyper-realistic AI-powered training simulations with intelligent QA to support frontline teams in mission-critical conversations. Our tools work in 25 languages, are endlessly customizable to meet each business's unique needs, and are used by customers ranging from crisis support call centers to healthcare organizations to customer service teams to sales teams negotiating big deals — any organization where empathy, quality, and excellence matter in every interaction.

## About the Role

We are looking for an Operations Associate to keep the everyday machinery of ReflexAI running smoothly, across operational functions like hardware inventory, access management, compliance, and financial operations. This is a hands-on, detail-driven role for an organizational wiz who thrives on turning scattered tactical work into clean, repeatable processes. You'll sit at the intersection of IT, compliance, finance, and people ops, and take on a handful of standing operational projects along the way.

## What You'll Do

- Contribute to building repeatable processes and systems that help ReflexAI's operations scale systematically
- Handle hardware and equipment purchasing, setup, shipping, distribution, and repairs for growing team
- Maintain an accurate, ongoing inventory/asset-tracking process as equipment is added, reassigned, or retired
- Routinely monitor upcoming compliance deadlines and security commitments, driving alignment across our best-in-class certification programs (SOC2, HIPAA, HITRUST, ISO27001, ISO42001)
- Routinely track and manage accounts payable and receivable and reinforce timely vendor payments and customer adherence to payment schedules
- Routinely track vendor spend, flagging notable increases and contracts approaching renewal
- Support additional operational projects as determined valuable by organizational leadership

## What We're Looking For

- 1–3+ years of experience in operations, IT administration, executive/business support, or a similar generalist role.
- Strong organizational skills and comfort managing many small, concurrent workflows.
- Clear, proactive communication and follow-through.
- Basic comfort with IT/hardware logistics and SaaS access management.
- Some exposure to finance or accounting operations, or strong aptitude to pick it up quickly.
- U.S. citizenship is required. This role supports ReflexAI's U.S. Department of Veterans Affairs contract and requires access to systems for which citizenship is a condition of access.

Nice to Haves

- Experience with expense/card platforms (e.g., SVB, Ramp, Brex) or asset-tracking tools.
- Exposure to compliance frameworks (SOC 2, ISO 27001/42001, HIPAA, GDPR, HITRUST).
- Experience supporting IT security initiatives, like security key rollouts.
- Prior experience in a fast-growing startup environment.

## Who You Are

- You're detail-oriented and take pride in nothing falling through the cracks.
- You like turning messy, one-off tasks into clean, repeatable processes.
- You seek ownership, but communicate proactively and collaborate well across teams.

## What We Offer

Some of the most rewarding work you will ever do, solving real problems and helping people be the best versions of themselves. We work with organizations around the world to empower their people to optimize every conversation and perform their best when it matters most — healthcare, veteran support, crisis management, emergency dispatch, and mental health. Work alongside a team that is exceptionally smart and ambitious, but also humble and kind. Generous retirement, equity, healthcare, and PTO policies.

ReflexAI is an equal opportunity employer. We are committed to equal employment opportunity regardless of race/ethnicity, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, military status, neurodiversity, or any other federal, state or local protected class in the United States.

## About ReflexAI

## Company Overview
- **One-liner**: ReflexAI provides AI-powered training simulations and quality assurance platforms for contact centers handling high-stakes conversations.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, USA
- **Founded**: 2022
- **Founders**: Sam Dorison (CEO), John Callery (CPTO)

## Core Business
- Primary industry: AI-powered contact center training and quality assurance software
- Target customers: B2B – enterprise organizations in crisis intervention, healthcare, government, education, customer support, and mental health
- Mission: To help humans perform their best when it matters most, by scaling empathy as a skill

## Products & Services
- **Prepare**: AI-driven training simulation platform that creates lifelike, role-play scenarios (voice and chat) with emotionally realistic personas. Agents receive instant, personalized feedback on empathy, protocol adherence, and resolution skills. (SaaS)
- **Assure**: Automated quality assurance solution that monitors 100% of interactions, reduces escalations, cuts onboarding time, and provides cohort tracking and performance trend analysis. (SaaS)
- **ReflexAI Studio**: A no-code self-service engine that powers both Prepare and Assure, allowing teams to build custom simulations and scoring models from any script or prompt. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding $11.84M (as of Series A); Series A round raised $6.53M in April 2026 (approx. 2 years ago)
- **Notable Investors/Partners**: 645 Ventures, Google.org, Emerson Collective, Gaingels, Alt Capital, and 11 more
- **Growth Signals**: Named to Inc.’s 2026 Best Workplaces; expanding beyond crisis intervention into healthcare, customer support, government, and education; headcount ~50 (35 in product + tech) as of early 2026

## Competitive Advantages
- **Originated in crisis intervention**: Built from real-world, high-stakes environments (e.g., suicide prevention hotlines), giving the platform unique credibility and understanding of critical conversations.
- **Comprehensive security & compliance**: Holds SOC 2, HIPAA, HITRUST, GDPR, and ISO 27001 certifications, enabling adoption in regulated sectors.
- **Full-stack platform**: Combines training simulations (Prepare) and automated QA (Assure) in one integrated, no-code Studio – reducing tool sprawl for contact centers.
- **Emphasis on empathy**: Measures and scores dimensions like empathy and trust-building, not just compliance – differentiating from traditional QA tools.

## Strategic Focus
- Cross-industry expansion: Leveraging proven effectiveness in crisis/mental health to scale into healthcare, customer support, government, and education.
- Product-led growth with self-service Studio: Enabling teams to build custom simulations and scoring models without code, lowering barriers to adoption.
- Continued responsible AI development: Embedding ethics, transparency, and security into every product decision.

## Why Work Here
- **Culture**: Mission-driven and values-focused – “Seeking values-driven superstars” who care about impact and integrity. Emphasizes inspiration and results over bureaucracy.
- **Remote-first**: Fully remote workplace with budget for in-person coworking days and team meetups.
- **Compensation & benefits**: Equity for all staff, three weeks PTO (including birthday off), comprehensive healthcare (dental, vision, medical), 401(k) with employer contributions, continuing education stipend, and family medical leave with a return-to-work program.
- **Interview experience**: Transparent process with quick decisions; candidates who complete the full process receive a $100 gift card as a thank‑you.
- **Recognition**: Named one of Inc.’s 2026 Best Workplaces – based on anonymous employee feedback.
- **Diversity & inclusion**: Hiring practices promote diversity; enthusiastic welcome of all backgrounds.

## Sources
1. [reflexai.com – Careers](https://www.reflexai.com/careers)
2. [reflexai.com – Product page](https://www.reflexai.com/)
3. [reflexai.com – About](https://www.reflexai.com/about)
4. [builtin.com – ReflexAI Company Profile](https://builtin.com/company/reflexai)
5. [cbinsights.com – ReflexAI Company Profile](https://www.cbinsights.com/company/reflexai)

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