---
title: 'Operations Associate at Rocket Money'
canonical: 'https://feeny.ai/job/operations-associate-rocket-money-remote-s73xf9md762a'
type: 'job'
last_seen: '2026-09-05'
---

# Operations Associate at Rocket Money

- **Company:** Rocket Money
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-06-30
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/truebill/jobs/7790673003

## Job description

## ABOUT ROCKET MONEY🔮

Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

Please note: The schedule for this role is Tuesday - Saturday (9am-5:30pm PT)

## ABOUT THE ROLE 🤹‍♀️

- Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support
- Develop, maintain and execute processes that provide key services to users across chat and email channels
- Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
- Resolve unique situations and improve workflows to account for new or uncommon issues
- Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
- Communicate complex financial topics clearly and confidently in writing across chat and email

## ABOUT YOU 🦄

- You have an interest in personal finance and a desire to see others succeed in managing their money.
- Excellent written communication - You write clearly, listen actively through written cues, and put members at ease across chat and email.
- Empathy & De-escalation - You stay calm under pressure and know how to turn a frustrated member interaction into a positive experience.
- Great Cross-Channel Communication - Your writing is strong for real-time chat, email follow-up, and internal notes.
- Proactive Problem Solving - you're able to identify possible issues and potential resolutions in real time while supporting members through written channels.
- Workflow Management - You know how to efficiently balance multiple competing priorities, including managing chat and email queues.
- Taking Initiative - You're willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
- Prior chat and/or email-based customer service experience in a B2C tech or financial services company is a plus!

## WE OFFER 💫

- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Competitive Pay
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
- [Learning & Development Opportunities](https://www.myrocketcareer.com/working-here/training-and-development/)
- Tuition Reimbursement
- Unlimited PTO
- Daily Lunch, Snacks & Coffee (in-office only)
- Commuter benefits (in-office only)

We are committed to setting every new hire up for success. All new team members will participate in a structured, hands-on training period designed to build confidence and ensure alignment with role expectations. The program includes clear milestones, regular progress check-ins, and direct feedback. Progress will be closely monitored to confirm that key skills and responsibilities are being met within the training timeline. Our goal is to provide the clarity, resources, and accountability needed so that success in the role is both achievable and measurable.

Additional information: Salary range of $20 - $22/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.

The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

## About Rocket Money

## Company Overview
- **One-liner**: Rocket Money is a personal finance app that helps millions of members manage subscriptions, lower bills, build budgets, and save money automatically.
- **Entity Type**: Private (subsidiary of Rocket Companies, Inc.)
- **Headquarters**: Silver Spring, Maryland, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available (CEO & Chairman: Haroon Mokhtarzada)

## Core Business
- **Primary industry**: Financial Services / Personal Finance
- **Target customers**: B2C (individual consumers)
- **Mission or purpose statement**: "Meaningfully improve the financial prosperity of millions of people" [rocketmoney.com/about](https://www.rocketmoney.com/about)

## Products & Services
- **Subscription Management**: Automatically detects and tracks subscriptions; members can request cancellation of unwanted services.
- **Budgeting**: Create unlimited custom budgets and track spending.
- **Automated Savings Plan**: Learns spending habits and automatically sets aside money while avoiding overdraft fees.
- **Rocket Money Premium**: Paid tier offering advanced features like smart savings, unlimited budgets, and priority support. [rocketmoney.com](https://www.rocketmoney.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Rocket Companies in December 2021 for $1.275 billion) [linkedin.com](https://www.linkedin.com/company/rocketmoney)
- **Key Metric**: Annual revenue of $80 million (LinkedIn estimate)
- **Notable Investors/Partners**: Parent company: Rocket Companies, Inc.
- **Growth Signals**: Over 10 million members; $2.5 billion+ saved for members; $880 million+ in canceled subscriptions; 5% year-over-year headcount growth (252 employees); active job postings up 247% year-over-year. [rocketmoney.com/about](https://www.rocketmoney.com/about) [linkedin.com](https://www.linkedin.com/company/rocketmoney)

## Competitive Advantages
- **Subscription cancellation assistant** – a key differentiator that saves users time and money.
- **Data-driven personalization** – uses member data to tailor savings and budget recommendations.
- **Large, engaged user base** – 10 million members provide network effects and data advantages.
- **Strong brand trust** – backed by Rocket Companies and recognized with multiple workplace awards.

## Strategic Focus
- Expanding product offerings into credit products, deposit products, and AI-powered data features.
- Growing the engineering and data teams to build new capabilities (e.g., Senior Full Stack Engineer for AI & Data Products, Staff ML Engineer). [greenhouse.io](http://job-boards.greenhouse.io/truebill)
- Scaling marketing and growth channels (TV, offline, influencer) to reach new members.

## Why Work Here
- **Culture**: Values-driven environment emphasizing collaboration, ownership, data-driven decisions, and personal growth. Team weeks held 3-4 times a year to foster in-person connection. [rocketmoney.com/careers](https://www.rocketmoney.com/careers)
- **Remote/Hybrid**: Offices in Washington D.C., New York, San Francisco, Miami, and Denver; many roles offer remote (USA) options. [rocketmoney.com/careers](https://www.rocketmoney.com/careers)
- **Perks**: Unlimited PTO, parental leave, health/dental/vision insurance, 401k matching, team member stock purchasing program, tuition reimbursement, learning & development opportunities.
- **Awards**: Washington Post Top Workplaces 2025, Top Workplaces 2022, 2021 Best Places to Work, Deloitte Technology Fast 500. [rocketmoney.com/careers](https://www.rocketmoney.com/careers)
- **Diversity**: "We welcome talent from all industries and value diverse perspectives." [rocketmoney.com/careers](https://www.rocketmoney.com/careers)

## Sources
1. [rocketmoney.com/careers](https://www.rocketmoney.com/careers)
2. [rocketmoney.com/about](https://www.rocketmoney.com/about)
3. [linkedin.com/company/rocketmoney](https://www.linkedin.com/company/rocketmoney)
4. [rocketmoney.com](https://www.rocketmoney.com/)
5. [greenhouse.io](http://job-boards.greenhouse.io/truebill)

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