--- title: 'Operations Associate at SuperDial' canonical: 'https://feeny.ai/job/operations-associate-superdial-new-york-qhrws636cd2v' type: 'job' last_seen: '2026-09-09' --- # Operations Associate at SuperDial - **Company:** SuperDial - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/superdial/842342dc-c2f9-43ff-8982-f1d9e8bde6c7 ## Job description SuperDial is looking for an Operations Associate improve internal operational performance. About the role: - Analyze engagement and usage data to identify and resolve friction points in the customer journey. - Own quality initiatives to maintain high retention alongside the customer success team - Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking. - Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows. About you: - 1+ year in consulting or in an operations role at a startup. - Strong analytical skills with experience using Excel, SQL, or other data tools. - Highly organized and detail-oriented, with a proactive problem-solving mindset. - Ability to manage multiple tasks and work cross-functionally in a fast-paced environment. - Strong verbal and written communication skills, with the ability to present data clearly. Preferred qualifications: - Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards). - Strong problem-solving, communication, and cross-functional collaboration skills. What’s in it for you? - The opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare company. - A dynamic, entrepreneurial culture where your work directly impacts efficiency and customer experience. - Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO. Who we are: SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team is at the core of ensuring seamless execution and continuous improvement. Join us and help shape the future of AI in healthcare. The base salary for this role ranges from $75,000 to $95,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent. ## About SuperDial ## Company Overview - **One-liner**: SuperDial automates high-volume outbound healthcare phone calls using AI voice agents for revenue cycle tasks such as eligibility checks, prior authorizations, claim follow-up, credentialing, and enrollment. - **Entity Type**: Private (Series A; $12M total funding) - **Headquarters**: San Francisco, California, United States (second office in New York, NY) - **Founded**: 2021 - **Founders**: Sam Schwager (CEO & Co-founder) and Harrison Caruthers (CTO & Co-founder) – both Stanford graduates with AI backgrounds. ## Core Business - **Primary industry**: Healthcare Revenue Cycle Management (RCM) automation / Voice AI. - **Target customers**: B2B – provider organizations, billing companies, MSOs/DSOs, BPOs, payers (Health Plans). - **Mission/purpose**: Eliminate the most expensive bottleneck in healthcare – manual phone calls – by letting AI handle complex, high-volume payor and provider conversations. ## Products & Services - **Claim Follow-Up**: AI voice agents automatically follow up on denied, delayed, or unpaid claims and resolve them. - **Prior Authorization**: Retrieve prior auth requirements and real-time status updates from any payor. - **Insurance Verification**: Confirm patient deductible, co-pay, and coverage details without manual calls. - **Credentialing & Enrollment**: Inquire about enrollment or credentialing status for new practices. - **Provider Data Attestation**: Confirm clinician status, credentials, and new patient acceptance from provider offices. - **Custom Scripting**: Any outbound payor or provider call can be customized via templates or direct script upload. - **API, CSV Upload, and Portal**: Flexible call triggers – via API, file upload, or direct input; results returned via webhook, CSV, or portal. - **EHR/PMS Integrations**: Direct integration with leading electronic health record and practice management systems. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding – $12.0M (Series A led by SignalFire, July 2025; earlier pre-seed and seed rounds). - **Notable Investors/Partners**: Lead investor: SignalFire. Other investors include unnamed participants from previous rounds. - **Growth Signals**: Over 1 million calls automated; 4x productivity improvement; 67% cost savings reported; 56 employees (+9.5% monthly growth); ~7,900 LinkedIn followers; 5 active job postings; expanding into both provider and payer segments. ## Competitive Advantages - **Deep Healthcare Focus**: Built specifically for RCM workflows, not a generic voice AI platform. - **Compliance**: HIPAA and SOC 2 compliant, with real-time human fallback and call audit support. - **EHR/PMS Integration**: Seamlessly connects with clinical and billing data sources to minimize manual data entry. - **Proven Scale**: Handles ten to tens of thousands of calls per batch, with results logged in existing systems. - **Domain Expertise**: Founders bring AI and healthcare consulting experience from Stanford, Amazon, and McKinsey. ## Strategic Focus - Continue automating the highest-volume, most manual payor and provider calls. - Deepen integrations with EHRs, PMS, and billing systems. - Expand customer base across provider organizations, billing companies, and payers (health plans). - Scale AI capabilities to handle more complex call scripts and additional workflows. ## Why Work Here - **Culture**: Fast-growing startup with a mission-driven focus on healthcare efficiency. Hybrid work model (in-office at San Francisco or New York). - **Benefits**: Health insurance, dental, 401(k), FSA, unlimited PTO, paid sick days, paid holidays, company equity. - **Engineering Culture**: Applied AI and voice technology; roles include Staff Software Engineer, Operations Engineer, Automation Engineer, Forward Deployed Engineer. - **Growth**: Company is scaling rapidly – 56 employees with double-digit monthly workforce growth. ## Sources 1. [superdial.com](https://www.superdial.com/) 2. [superdial.com/about-us](https://www.superdial.com/about-us) 3. [linkedin.com](https://www.linkedin.com/company/superdial) 4. [builtin.com](https://builtin.com/company/superdial) 5. [tracxn.com](https://tracxn.com/d/companies/superdial/__wMb5lrL98A9U-tGPVvlwr1c50B1aqkW1bTsl2WQRdas) 6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/superdial) ## Other roles at SuperDial - [Legal Counsel](https://feeny.ai/job/legal-counsel-superdial-new-york-hteqe31sq1md) — New York, NY - [Tech Lead, Software Engineering](https://feeny.ai/job/tech-lead-software-engineering-superdial-burlingame-hwefytw3jfgz) — Burlingame, CA - [Head of People](https://feeny.ai/job/head-of-people-superdial-new-york-4chmvekn93ps) — New York, NY - [AI Deployment Lead](https://feeny.ai/job/ai-deployment-lead-superdial-new-york-222g1fvykcqg) — New York, NY - [Operations Lead](https://feeny.ai/job/operations-lead-superdial-new-york-ywb84n2q62c7) — New York, NY - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-superdial-new-york-fk3g7g3ycnpe) — New York, NY - [Enterprise Account Executive, MSO & DSO](https://feeny.ai/job/enterprise-account-executive-mso-dso-superdial-new-york-bf8m08bcw6xn) — New York, NY - [RCM Expert](https://feeny.ai/job/rcm-expert-superdial-remote-nqqwd3mk2yrk) - [Sr. Sales Development Representative](https://feeny.ai/job/sr-sales-development-representative-superdial-new-york-7mjfm7w6nj88) — New York, NY - [Lead Product Manager, AI Agents](https://feeny.ai/job/lead-product-manager-ai-agents-superdial-burlingame-74851ax1k70c) — Burlingame, CA