--- title: 'Operations Coordinator at BrightSign' canonical: 'https://feeny.ai/job/operations-coordinator-brightsign-minden-28bk1xvcss8f' type: 'job' last_seen: '2026-09-13' --- # Operations Coordinator at BrightSign - **Company:** BrightSign - **Location:** Minden, NV - **Posted:** 2026-07-17 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/brightsign/jobs/4697941006 ## Job description The Operations Coordinator will support the Operations team in a multitude of ways, including data collection and analysis, working closely with our Order Administration team to keep backlog clear and large orders organized.  This role would require frequent presence in our Minden, NV warehouse, with occasional travel to the San Jose, California headquarters. Main Tasks and Responsibilities: - Manage strategic projects such as EDI implementation with key customers and designing requirements for AI order entry tools. - Review Order Backlog in NetSuite and work with the OA team to make sure orders are getting processed in a timely fashion and not getting stuck. - Coordinate large orders/shipments with OA team, warehouse to make sure they ship on time and to customer expectation.   This is especially important at month/quarter end. - Help keep process documentation up to date - OA’s, Warehouse, 3PL - Focus on Order Administration - Reconcile inventory at all warehouse locations monthly and quarterly.   Some quarterly reconciliations involve on-site auditors at the Minden location. - Keep Operations dashboards up to date, edit as needed by team (strong Excel skills, experience with Power BI a plus) - Focus on Order Administration stats for throughput and efficiency - Create/manage RMA’s for special customers/ situations and work directly with customers to get goods returned and tested for failure analysis. - Help with Serial Number uploads for transactions in NetSuite when goods ship from the manufacturers - Help with fixing Serial Number issues in NetSuite at our warehouses - Onsite assistance in SJ office as needed for special events - Assist with logistics issues with inbound/outbound shipments, customs issues, lost or late shipments, etc - Help Sales/Marketing with trade show shipments Skills and Requirements: - Bachelors degree from 4 year university - Strong organizational skills and attention to detail - Proficient with MS Office suite of products, especially Excel, Powerpoint - Able to work evenings and across time zones as needed to complete important tasks - Can accommodate light travel as needed - “Can do” attitude in approaching challenges ## About BrightSign ## Company Overview - **One-liner**: BrightSign is the global market leader in digital signage media players, providing end-to-end hardware, software, and cloud management solutions that empower businesses to attract, engage, and captivate audiences. - **Entity Type**: Private (backed by Graham Partners; acquired via private equity round in 2021) - **Headquarters**: San Jose, California, United States - **Founded**: 2009 (company was founded in the early 2000s per website, but official records show 2009) - **Founders**: Jeff Hastings (founding CEO) ## Core Business - **Primary industry**: Computer Hardware Manufacturing / Digital Signage - **Target customers**: B2B – professional AV integrators, resellers, enterprises, SMBs, and organizations across all verticals (retail, hospitality, corporate, education, healthcare, transportation) - **Mission or purpose**: To empower businesses to bring their visual content and experiences to life through reliable, secure, and easy-to-use digital signage solutions. ## Products & Services - **BrightSign Media Players (LS, XC, HD, etc.)**: Purpose-built hardware players running proprietary BrightSignOS – secure, self-healing, AI-ready (with NPU for edge AI). Known for reliability and a 5-year warranty. - **BrightSignOS**: Proprietary operating system designed for professional AV use; offers secure, sustainable, and superior performance. - **BrightSign Control (formerly bsn.Control)**: Free cloud-based remote device monitoring and management service included with every player. - **Professional Services**: Pre-provisioning, Wi-Fi install, and deployment acceleration services. - **Partner Network**: Over 5,000 authorized resellers and integrators in 130+ countries. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual revenue of $80.0M (estimated); Total funding – private equity round in 2021 (1 investor, Graham Partners) - **Notable Investors/Partners**: Parent company Graham Partners; partner network of 5,000+ resellers/integrators; integrations with CMS vendors like BrightVoice. - **Growth Signals**: 3M+ BrightSigns sold; 4.8/5 stars from 2,127 reviewers; operates in 12 countries; headcount of 95 employees (+0.8% YoY); LinkedIn followers 14,884 (+17.9% yearly). ## Competitive Advantages - **Proprietary OS (BrightSignOS)**: Self-healing, secure, and purpose-built – eliminates downtime. - **Market Leadership**: "Most trusted name in digital signage" with dominant global market share. - **AI-Ready Hardware**: Built-in NPUs for edge AI inference without cloud dependency. - **5-Year Warranty**: Unmatched in the industry, signaling confidence in reliability. - **Global Partner Ecosystem**: Over 5,000 authorized partners in 130+ countries ensure local support. ## Strategic Focus - **AI Integration**: Leveraging edge AI capabilities to enable smarter, more interactive signage. - **Expanding Remote Management**: Enhancing BrightSign Control to simplify large-scale deployments. - **Sustainability**: Focus on energy-efficient, long-life hardware to reduce e-waste. - **Continued Innovation**: Developing new player models and software features to maintain market leadership. ## Why Work Here - **Culture**: Emphasis on accountability, belonging, collaboration, and employee development. "We enable employees to bring their best selves to work." - **Remote/Hybrid Policy**: Fully remote or hybrid working models available; home office setup allowance and monthly internet/cell phone contribution for remote employees. - **Benefits**: Competitive pay, comprehensive health (medical, dental, vision), 401(k)/pension, generous PTO, inclusive parental support (gender-neutral for primary/secondary caregivers), ongoing learning opportunities (on-demand courses, workshops). - **Engineering Culture**: Strong engineering team (26% of workforce in technical roles); VP of Software Engineering and VP Engineering on staff; opportunity to work on cutting-edge embedded systems and AI. - **Growth Potential**: Unlimited growth potential; company invests in employee development from day one. ## Sources 1. [brightsign.biz](https://www.brightsign.biz/about/) 2. [brightsign.biz](https://www.brightsign.biz/) 3. [boards.greenhouse.io](https://boards.greenhouse.io/brightsign) 4. 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