---
title: 'Operations Coordinator at Galaxy Service Partners'
canonical: 'https://feeny.ai/job/operations-coordinator-galaxy-service-partners-mishawaka-ar646vesy3bp'
type: 'job'
last_seen: '2026-09-13'
---

# Operations Coordinator at Galaxy Service Partners

- **Company:** Galaxy Service Partners
- **Location:** Mishawaka, IN
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/galaxyservicepartners/jobs/4295337009

## Job description

Operations Coordinator

## Overview

The Operations Coordinator at Arcem Entry Systems plays a crucial role in ensuring the smooth operation of our operations department. This role is responsible for organizing and processing orders, confirmation of accuracy on orders, and maintaining high levels of customer satisfaction through effective communication and meticulous organization.  This position is a direct support role to the Install and Services Dispatchers, but reports to the Production Manager, and is a pivotal member of the overall operations team.

Key Responsibilities:

- Ordering: Efficiently and accurately place all orders with various vendors over multiple platforms.
- Vendor Management: Maintain open and consistent communication with vendors to track product lead times, ensuring they meet delivery commitments. Keep detailed records of expected material arrival dates for each job and proactively monitor for any delays
- Order Confirmation: Carefully review order acknowledgements to verify the accuracy of incoming materials and communicate any discrepancies.
- Customer Communication: Act as the primary point of contact for new service requests, providing prompt, courteous, and clear communication to address all customer inquiries, and set up our technicians for success.
- Cross-Departmental Communication: Facilitate effective communication between customers, sales teams, and technicians to ensure a cohesive approach to customer satisfaction.
- Documentation and Reporting: Responsible for meticulously managing and organizing all paperwork related to service and install jobs, ensuring that the Install and Service Dispatchers are set up for success... This includes entry of technician truck reports and maintaining up-to-date records in vendor compliance portals. Additionally, this role handles various operational reporting as required, supporting the overall operational integrity and compliance of the operations department.

Working Hours and Availability:

- Regular Hours: Monday through Friday, 8:30AM, until 5PM.
- On-Call Requirement: The role includes carrying the on-call phone on a rotating basis, which is held for one week at a time throughout various times of the year to ensure responsiveness to urgent customer service requests outside of normal working hours.

Qualifications:

- Meticulous attention to detail is essential.
- Excellent organizational and multitasking abilities.
- Strong customer service and communication skills.
- Proficient in using a variety of internet-based software applications as well as Microsoft Office Suite products
- Ability to work under pressure and adapt to changing situations at any given moment.
- Known to be a proactive problem solver.

Education and Experience:

- High School Diploma or equivalent.
- Previous customer service experience is preferred

Benefits:

- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- A dynamic work environment where you can be part of a competitive team dedicated to excellence and customer satisfaction.

Do Apply If:

- You excel in fast-paced environments: Thriving when the clock is ticking, you're the one who can sort it all out before the buzzer sounds. Imagine being in an escape room where quick thinking and precision save the day—that's the kind of challenge you love.
- You’ve got an eagle eye for details: Whether it’s spotting the subtlest differences or catching tiny errors, you handle details with the focus of a detective on a case.
- You’re the ultimate organizer: Keeping everyone informed and connected is your superpower, making sure no detail slips through the cracks.
- You’re a proactive problem-solver: When potential issues loom, you’re already plotting the solutions, staying two steps ahead of the game.
- You bring the energy of a hype squad: Your positive vibe is contagious, keeping the team motivated and the atmosphere upbeat, even under pressure.

## EEO Statement

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.

## About Galaxy Service Partners

## Company Overview
- **One-liner**: Galaxy Service Partners is a purpose-built, people-focused coalition of commercial door, gate, and access control service companies that partners with leading local brands to provide operational support while preserving owner autonomy.
- **Entity Type**: Private (Acquisition-based growth; no disclosed funding rounds)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2024
- **Founders**: Joe Delaney, Jordan Dubin, Sean Slazyk

## Core Business
- **Primary industry**: Commercial door, gate, and access control services (maintenance, service, installation)
- **Target customers**: B2B – commercial property owners, facility managers, and local service companies in the door/gate/access control space
- **Mission or purpose statement**: "A purpose-driven organization where people come first" – aiming to bring together top commercial door, gate, and access control companies, empowering them with resources, coaching, and strategy to achieve lasting growth while maintaining local brand equity.

## Products & Services
- **Partnership Model**: A tailored support framework for acquired or partnered companies. Galaxy provides back-office services (payroll, HR, accounting, marketing, hiring support) while allowing owners to retain operational autonomy.
- **Commercial Service Technician Roles**: Field positions (e.g., Commercial Dock & Door Service Technician, Service Technician) offered at various locations across the U.S. (Illinois, New Jersey, North Carolina, Missouri, Indiana) – focused on installation, maintenance, and repair of commercial doors, gates, and access control systems.
- **Corporate/Remote Roles**: e.g., Director of Integration (remote) – responsible for integrating new partner companies into the Galaxy ecosystem.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: Employee headcount of 7 (as of mid-2025), reflecting +800% year-over-year growth from a very small base
- **Notable Investors/Partners**: No external investors publicly listed. Operating partners include Dave Julku and Martin Madden. The company has completed several acquisitions: AM/PM Door, RCI Doors, Sylvester’s Maintenance & Mechanical, and Thomas Door (announced September 2025).
- **Growth Signals**: Rapid headcount growth, multiple acquisitions within the first year, national expansion ambition (geographically agnostic), and a growing network of partner brands.

## Competitive Advantages
- **Unique partnership model**: Positions itself as an alternative to traditional private equity – owners keep full operational control while gaining access to centralized resources and scale.
- **Local brand equity preserved**: Each acquired company continues operating under its own name, retaining customer trust and employee culture.
- **Tailored, consultant-style support**: Galaxy’s executive team customizes the level of back-office assistance (HR, payroll, marketing, accounting) based on each partner’s needs.

## Strategic Focus
- Continue acquiring best-in-market commercial door, gate, and access control companies across the U.S.
- Build a national network of premier service providers while maintaining local autonomy.
- Provide scalable infrastructure (hiring support, financial systems, marketing) to help partner companies grow without the burden of administrative overhead.

## Why Work Here
- **Culture**: Described as “purpose-driven” and “people first” – emphasizes collaboration among elite owner-operators and a supportive environment for skill-building.
- **Work Model**: Corporate roles (e.g., Director of Integration) are remote; field service positions are on-site at local branches.
- **Growth Opportunities**: As a rapidly expanding company (multiple acquisitions, +800% headcount growth), employees can expect career advancement and exposure to a growing national network.
- **Notable Perks**: Not explicitly detailed, but the company highlights “real, in-person support” and a “catered, consultant-style management approach” that values employee development.

## Sources
1. [galaxyservicepartners.com](https://galaxyservicepartners.com/leadership/) – Leadership page (co-founders, executive team)
2. [galaxyservicepartners.com](https://galaxyservicepartners.com/how-we-partner/) – Partnership model description
3. [galaxyservicepartners.com](https://galaxyservicepartners.com/brands/) – Partner brands and acquisition strategy
4. [linkedin.com](https://www.linkedin.com/company/galaxy-service-partners) – LinkedIn company profile (headcount, founded year, headquarters, recent acquisitions)
5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/galaxyservicepartners?gh_src=my.greenhouse.search) – Careers page (current job openings)

## Other roles at Galaxy Service Partners

- [Commercial Gate & Access Control Technician](https://feeny.ai/job/commercial-gate-access-control-technician-galaxy-service-partners-pacoima-p121fahjswcz) — Pacoima, CA
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