---
title: 'Operations Coordinator at Marco'
canonical: 'https://feeny.ai/job/operations-coordinator-marco-remote-s43s7087k2w8'
type: 'job'
last_seen: '2026-09-15'
---

# Operations Coordinator at Marco

- **Company:** Marco
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-18
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/marcohire/25326a69-866d-413d-ab92-33cc48d2eb5b

## Job description

Type: Full-Time Location: Remote Work Timezone: U.S. / North America Compensation: $1,100-$1,500/month USD

About Marco: Marco connects the top 1% of global professionals with ambitious, fast-growing companies. We believe the future of work is borderless—and that exceptional people come from anywhere.

The Role & Our Client: Our client is a fast-growing Mediterranean restaurant franchise, with 7 operating locations and 10 additional locations launching over the next 12–18 months. They're hiring an Operations Coordinator to take ownership of the backend systems and recurring operational workflows that keep their multi-location network running smoothly. If you're a detail-oriented operator who loves bringing order to multi-tool workflows, communicating across a multi-location network, and finding ways to make processes better, faster, and simpler — this is a high-trust role with significant room to grow as the brand expands.

Responsibilities - What You'll Do:

- Operations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, [Customer.io](http://Customer.io) and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations.
- Location ops oversight: Review daily opening checklists submitted by each location — including fryer oil quality, station readiness, and equipment status — and flag issues to franchisees in real time.
- Inventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network.
- SOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations.
- Forms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership.
- Delivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels.
- Community management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows.
- Continuous improvement: Surface process improvement ideas. The brand is in growth mode — this role is for someone who wants to use their brain, not just execute tickets.
- CEO Support:
- Calendar support
- Inbox triage
- Meeting notes
- Follow-up tracking
- ClickUp action items
- CEO priority tracker
- Light research and special projects

Must Have:

- Fluent English: C1/C2 level (written and spoken).
- 1–3+ years in operations, account management, or coordination roles at a fast-paced company.
- Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).
- Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).
- Comfort learning new tools quickly — POS systems, inventory management, LMS, and delivery platforms.
- Strong written communication for cross-team and cross-location coordination.
- Proactive problem-solver — comfortable flagging issues and proposing solutions, not just executing tickets.

Bonus Points

- Experience supporting U.S.-based hospitality, food service, or multi-location retail businesses.
- Familiarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems.
- Experience building or maintaining SOP documentation libraries.
- Comfort with AI-assisted workflows (ChatGPT, automation tools, agent setup).
- Experience supporting franchise operations or onboarding new locations.

Details:

- Work Location: Remote
- Work Timezone: U.S. (must overlap with U.S. business hours)
- Compensation: $1,100–$1,500/month USD
- Fully remote role with long-term career growth as the brand expands toward 17+ locations
- Direct collaboration with the Founder, Director of Operations, and Chief of Staff
- High-trust environment with significant exposure to franchise operations and scaling decisions

## About Marco

## Company Overview
- **One-liner**: Marco is a global talent acquisition platform that connects fast-growing businesses with the top 1% of remote professionals from Latin America, South Africa, and the Philippines, while supercharging their skills with AI training.
- **Entity Type**: Private (Seed-stage, bootstrapped)
- **Headquarters**: Remote-first (founded in the United States)
- **Founded**: 2023
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry: HR Tech / Global Talent Acquisition / AI Workforce
- Target customers: B2B — fast-growing companies, scaling organizations, and enterprise teams looking to hire remote talent at 70–80% less than domestic costs
- Mission or purpose statement: "We recruit elite global talent, and supercharge their skills with AI & expert-led trainings, helping fast moving companies save 80% on payroll."

## Products & Services
- **[Marco Talent Matching Platform]**: A 5-step talent acquisition service that sources, vets, and embeds remote professionals. Includes a proprietary matching system that evaluates candidates through English fluency assessments (C2 level), multi-factor personality tests, role-specific skills tests, live interviews, and a two-week intensive onboarding program. Acceptance rate is less than 1% from a pool of 50,000+ monthly applicants. Placements are made within an average of 21 days.
- **[Marco AI Bootcamp]**: A proprietary two-week onboarding program that trains every hire on AI tools including ChatGPT, Claude, and Gemini, plus role-specific expert-led courses (e.g., Justin Welsh for LinkedIn, media buying with top creators). Designed to make hires "day-one ready" and achieve 2–3X productivity compared to typical hires.
- **[Marco Guarantee]**: Every placement comes with a 180-day free replacement policy, ensuring clients only pay for talent that performs.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Private — no public revenue figures; estimated headcount of 11–50 employees per [hireskys.com](https://www.hireskys.com/companies/marco)
- **Notable Investors/Partners**: Not publicly disclosed (appears bootstrapped)
- **Growth Signals**: Growing rapidly with a high-volume talent pool (50,000+ monthly applicants), expanding into AI-augmented workforce deployment, and placing talent across 100+ roles in eight departments. The company actively posts new roles for its own internal team.

## Competitive Advantages
- **Ultra-selective vetting (<1% acceptance rate)**: Only 1% of candidates pass the five-stage process, ensuring elite quality.
- **AI-first training program**: Marco uniquely trains all hires on LLMs (ChatGPT, Claude, Gemini) and role-specific tools before they start, creating a productivity advantage of 2–3X over typical hires.
- **Cost leadership**: Full-time remote employees start at around $14,000/year, saving clients 70–80% vs. domestic US hiring.
- **180-day replacement guarantee**: Reduces risk for clients and signals confidence in talent quality.
- **Focus on senior professionals**: Unlike competitors that focus on entry-level VAs, Marco targets strategic roles (growth marketing, finance leadership, software development, sales management).

## Strategic Focus
- Scaling the platform to handle larger enterprise deployments and "orchestrate massive-scale, AI-augmented workforce deployment"
- Deepening AI integration into talent training and matching processes
- Expanding the pool of senior, experienced professionals across more roles and departments
- Building out internal team to support growth (actively hiring Operations Coordinator, Senior Content Editor, and other roles)

## Why Work Here
- **Remote-first culture**: Marco is fully remote, with team members across Latin America, South Africa, the Philippines, and the US. Roles are remote with time zone alignment to US business hours.
- **Growth trajectory**: As a young company (founded 2023) in a high-demand space, employees have the opportunity to shape processes and grow with the company.
- **Mission-driven work**: The company is focused on democratizing access to elite global talent and making remote work effective at scale.
- **Compensation**: Salaries for internal roles appear competitive for remote global talent. For example, a Senior Content Editor role is posted at $2,800–$3,250/month, and an Operations Coordinator at $2,300–$2,800/month [hireskys.com](https://www.hireskys.com/companies/marco).
- **Small team, big impact**: With 11–50 employees, new hires can expect a high-agency environment where they directly influence company direction.

## Sources
1. [Marco Official Website](https://www.marcohire.com/)
2. [Marco About Page](https://www.marcohire.com/about)
3. [Marco Start Hiring Page](https://www.marcohire.com/start-hiring)
4. [Marco Careers on Ashby](https://jobs.ashbyhq.com/marcohire)
5. [HireSkys Company Profile - Marco](https://www.hireskys.com/companies/marco)
6. [Marco Roles We Recruit Page](https://www.marcohire.com/hire)

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