---
title: 'Operations Coordinator at Serve Robotics'
canonical: 'https://feeny.ai/job/operations-coordinator-serve-robotics-queensland-89002b4891hd'
type: 'job'
last_seen: '2026-09-07'
---

# Operations Coordinator at Serve Robotics

- **Company:** Serve Robotics
- **Location:** Queensland, Australia
- **Compensation:** $35–$38/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-07
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/serverobotics/72269771-4bc4-4368-a348-e988274368e2

## Job description

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

## WHO WE ARE

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

## JOB OVERVIEW

Serve Robotics is expanding to the Gold Coast, and we're looking for our founding Operations team. This is a unique opportunity to help launch and scale our Australian operations from the ground up while working with cutting-edge autonomous delivery technology.

As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.

In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.

## JOB DUTIES

- Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
- Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
- Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
- Open or close depots in accordance with scheduled shift.
- Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
- Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
- Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
- Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
- Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

- Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
- Strong organizational, collaboration, and problem-solving skills.
- Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
- Demonstrated ability to work independently with minimal supervision.
- Comfort with spreadsheets (Excel or Google Sheets)
- Willingness to work flexible hours, including evenings and weekends, as operations require.
- Comfortable driving mid-size utility vehicles as needed.
- Valid driver’s license.
- Ability to work nights, weekends, and holidays
- Candidates must be an Australian citizen or permanent resident with unrestricted working rights in Australia. Unfortunately, we are unable to provide employer-sponsored work authorization or visa sponsorship for this position at this time

Preferred Experience, Qualifications, and Skills

- Previous experience in a high-growth, fast-paced startup environment
- Experience with schedule creation, resource planning, or forecasting
- Direct customer-facing experience (field or service-based)
- Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
- Strong passion for efficiency, innovation, and robotics

Additional Information

- This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 22.7 kgs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
- Safety compliance: Adherence to PPE rules, strict mobile phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
- Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
- This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.

## About Serve Robotics

## Company Overview
- **One-liner**: Serve Robotics develops and operates AI-powered, low-emission autonomous sidewalk robots for last-mile delivery, primarily for food and retail.
- **Entity Type**: Public (NASDAQ: SERV, IPO March 2024)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2021 (spun out of Postmates / Uber)
- **Founders**: Ali Kashani (Co-founder, CEO), Touraj Parang (Co-founder, President & COO), Euan Abraham (Co-founder & VP of Software), Dmitry Demeshchuk (Co-founder & VP of Product and Design)

## Core Business
- **Primary industry**: Autonomous vehicle technology / Robotics / Last-mile delivery logistics
- **Target customers**: B2B — enterprise partners like Uber Eats and 7-Eleven; also directly serves restaurants and local businesses via robots
- **Mission or purpose statement**: “We go beyond self interest, always taking our community into account. We empower each other with trust and autonomy to solve big problems and build a sustainable future.”

## Products & Services
- **Serve Autonomous Delivery Robot**: Level 4 autonomous sidewalk robot designed for contactless delivery. Cargo capacity suitable for food and small goods, operates at walking speed, 98% lower CO₂ emissions than a car.
- **Delivery-as-a-Service**: End-to-end robotic delivery service integrated with Uber Eats and other platforms. Robots are deployed in fleets, managed remotely by Serve’s operations team.
- **Proprietary Autonomy Software & Data Flywheel**: End-to-end perception, planning, and control stack trained on real-world delivery data.

## Market Standing
- **Valuation / Market Cap**: ~$336.6 million (as of mid-2025) – market cap fluctuates with stock price (currently ~$7.95/share)
- **Key Metric** (Private funding & public revenue): Total Funding $397.7 million; Annual Revenue ~$2.7 million (based on 2024/2025 data)
- **Notable Investors / Partners**: NVIDIA (lead investor in venture round), Uber (corporate round & commercial partner), Magna International (manufacturing partner), 7-Eleven (enterprise customer)
- **Growth Signals**: Fleet grew to 400+ robots across five U.S. metros (LA, Miami, Dallas, Atlanta, Chicago); over 100,000 deliveries completed; signed contract with Uber Eats to deploy up to 2,000 robots; headcount grew 102.9% YoY to 303 employees; active job postings up 43.9% YoY.

## Competitive Advantages
- **Level 4 autonomy**: One of the first AV companies to achieve true Level 4 autonomy in sidewalk delivery.
- **Low‑emission, pedestrian‑scale design**: Robots emit 98% less CO₂, weigh 90% less, and have 99% less kinetic energy than a car — enabling regulatory acceptance and community goodwill.
- **Exclusive partnerships**: Multi‑year commercial agreement with Uber Eats (up to 2,000 robots) and presence on 7-Eleven’s delivery network.
- **Manufacturing scale**: Partnership with Magna International (Tier 1 automotive supplier) ensures high‑volume production quality.
- **Patent portfolio**: CEO Ali Kashani holds 26+ patents in robotics and AI.

## Strategic Focus
- **Nationwide scale‑up**: Expanding to additional U.S. markets beyond the current five metros.
- **Fleet density**: Increasing robot count per market to improve service economics and delivery density.
- **Data flywheel**: Using real‑world delivery data to improve autonomy, reduce cost per mile, and unlock new use cases.
- **Manufacturing ramp**: Scaling production line with Magna to reduce unit cost and increase deployment speed.
- **New verticals**: Exploring grocery, retail, and other last‑mile categories beyond restaurant delivery.

## Why Work Here
- **Culture & values**: Mission‑driven, collaborative, trust‑based culture. Core values include “Deliver delight,” “Empower people,” and “Be mission driven.” Employees report high autonomy and a focus on sustainability.
- **Growth trajectory**: Headcount grew 102% in the last year; 59 active job postings across engineering, operations, product, and finance.
- **Work environment**: Hybrid/office presence in Los Angeles (HQ); operations roles require field work. Remote/hybrid policy not explicitly stated but likely flexible for engineering.
- **Notable perks & recognition**: Fast Company “15 Tech Startups to Watch” (2022), TED Conference featured talk (2020), EY Entrepreneur Of The Year Bay Area Award (2025). Strong alumni pipeline from Uber, Cruise, Apple, Amazon — learning from top robotics talent.
- **Engineering culture**: Emphasis on building safe, real‑world autonomous systems. Tech stack includes AI, computer vision, sensor fusion, and cloud infrastructure.

## Sources
1. [serverobotics.com](https://www.serverobotics.com/)
2. [serverobotics.com/company](https://www.serverobotics.com/company/index.html)
3. [serverobotics.com/careers](https://www.serverobotics.com/careers)
4. [linkedin.com/company/serverobotics](https://www.linkedin.com/company/serverobotics)
5. [jobs.ashbyhq.com/serverobotics](https://jobs.ashbyhq.com/serverobotics)

## Other roles at Serve Robotics

- [Electrical Engineer](https://feeny.ai/job/electrical-engineer-serve-robotics-redwood-city-01061b00pbwx) — Redwood City, CA
- [Service Technician III](https://feeny.ai/job/service-technician-iii-serve-robotics-los-angeles-wdbwq0q93vjr) — Los Angeles, CA
- [Regional Operations & Fleet Expansion Manager](https://feeny.ai/job/regional-operations-fleet-expansion-manager-serve-robotics-gold-coast-awqk69fbnggg) — Gold Coast, Australia
- [Field Operations Associate](https://feeny.ai/job/field-operations-associate-serve-robotics-dallas-xb5yh1cz1v9a) — Dallas, TX
- [Operations Associate - Part Time (San Jose, CA)](https://feeny.ai/job/operations-associate-part-time-san-jose-ca-serve-robotics-san-jose-we1vc3kspj4c) — San Jose, CA
- [Operations Associate](https://feeny.ai/job/operations-associate-serve-robotics-washington-420mbmx4m8k0) — Washington, DC
- [Electrical Engineer](https://feeny.ai/job/electrical-engineer-serve-robotics-penang-gd37gdyfppf6) — Penang, Malaysia
- [Senior Manager, Hardware Engineering](https://feeny.ai/job/senior-manager-hardware-engineering-serve-robotics-redwood-city-x4h56yew80pn) — Redwood City, CA
- [Sr. Technical Program Manager, Hardware/Software Integration](https://feeny.ai/job/sr-technical-program-manager-hardware-software-integration-serve-robotics-rmawvht5mx5b) — United States
- [Field Development Test Associate](https://feeny.ai/job/field-development-test-associate-serve-robotics-los-angeles-p21zqwsw0ewn) — Los Angeles, CA