---
title: 'Operations Coordinator at Veezu'
canonical: 'https://feeny.ai/job/operations-coordinator-veezu-sheffield-gec13ajasf4e'
type: 'job'
last_seen: '2026-10-15'
---

# Operations Coordinator at Veezu

- **Company:** Veezu
- **Location:** Sheffield, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/veezu/319ec494-38aa-4e12-9f17-8c9c0fdf484a

## Job description

The role of Commercial Hub Coordinator (Operations Coordinator) will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finish. The primary activity of this role is data entry, with the remaining responsibility to make bookings via inbound and outbound calls, manage email inbox and booking portals. Providing a seamless booking experience is paramount in being successful in this role.

Reporting into the Commercial Team Manager, your role will involve providing day to day administrative support for Commercial Account holders and Driver Partners.

Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

- Managing and accurately inputting large volumes of data on a daily basis
- Handle inbound and outbound calls to assist with all aspects of new and existing bookings, assisting a range of regional & national account holders
- Providing well structured and articulated replies to emails from account holders to assist in making new bookings, providing quotes and answering general enquiries around their transport needs.
- Ensure account holders can provide key information specific to their account to adhere to GDPR and security requirements.
- Monitor the internal dispatch system to ensure punctuality on commercial account bookings is achieved throughout the working day by liaising with Commercial Booking Centre colleagues and Veezu driver partners.
- Liaise with the Commercial Account Team and other internal stakeholders to feedback and resolve any issues arising from Commercial bookings and ensure account holder retention is maintained.
- Ensure compliance and safeguarding is maintained at every stage of the booking and dispatch process, and escalating any concerns relating to compliance and safeguarding to the relevant departments and account holders.
- Update Public sector portals with KPI time stamps.
- Have an understanding of key performance indicators and service level agreements on a range of commercial accounts.
- Ensure call handling time is efficient, whilst also seeing to it that the call is resolved to the customers satisfaction and all data is captured.
- Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR)
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance

What you’ll need:

- Attention to detail: Strong attention to detail with a focus on accurate data entry.
- Communication: Excellent verbal and written communication skills, with the ability to engage and build rapport with customers.
- Customer-Oriented: Strong customer service skills and ability to manage customer relationships professionally.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Computer Literacy: Proficiency in call center software, Microsoft Office and the ability to learn and operate new systems.
- Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Where you’ll be:

- This role will be based out of our Sheffield hub

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

## About Veezu

## Company Overview
- **One-liner**: Veezu is the UK’s fastest-growing taxi and private hire technology business, operating a tech-driven, hyper-local on-demand mobility platform across hundreds of UK towns and cities.
- **Entity Type**: Private (Backed by MML Capital Partners and TDC)
- **Headquarters**: Cardiff, United Kingdom (also has an office in Newport, England)
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain and Storage; specifically, the private hire taxi and mobility-as-a-service (MaaS) industry.
- **Target customers**: B2C (passengers in local communities), B2B (business travel accounts), and B2C (self-employed driver-partners).
- **Mission or purpose statement**: "Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities and help keep towns and cities moving safely and efficiently." [veezu.co.uk](https://www.veezu.co.uk/about)

## Products & Services
- **Ride-Hailing App (Passenger)**: A user-friendly mobile app (iOS & Android) allowing passengers to book local rides, hail a cab, pre-book, or order airport transfers. Features include real-time driver tracking, priority pickups, and multi-payment options (cash, card, Apple Pay, Google Pay).  **Type**: Mobile App / Service
- **Veezu for Business**: A business travel management platform offering safe and reliable rides for employees and customers. Provides an easy way to manage corporate transportation needs. **Type**: B2B Service
- **Driver-Partner Platform**: A flexible earnings platform for self-employed taxi and private hire drivers. Offers low commission rates, daily payments, and 100% tips retention. **Type**: B2B Platform

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Annual Revenue of $202.3M (est.),
- **Total Funding**: Backed by MML Capital Partners and TDC. Specific rounds not publicly detailed on Crunchbase/CB Insights.
- **Notable Investors/Partners**: MML Capital Partners, TDC. Key partners include local councils, driver-partners, and community organizations.
- **Growth Signals**:
    - **Headcount**: 156 employees (+35.4% YoY, +92 people).
    - **Scale**: 25 million+ rides annually; 1 million+ app users; 16,000+ active driver-partners.
    - **Operations**: Licensed by 63 local authorities across the UK.
    - **Recent Acquisition**: Acquired Go Cars, the largest private hire operator in Bedfordshire (Luton), expanding into a strategic commuter and airport hub. [cbinsights.com](https://www.cbinsights.com/company/veezu)
    - **Sustainability**: Invested over £3.25 million in low emission cars in the last three years.

## Competitive Advantages
- **Hyper-Local Focus**: Unlike global aggregators, Veezu’s model is deeply embedded in specific UK towns and cities, understanding and serving local community transportation needs.
- **Integrated Local Operator Model**: Veezu grows by acquiring established regional taxi firms (e.g., Go Cars) and integrating them into a unified tech platform, creating a strong network effect and local brand trust.
- **Driver Partnership Model**: The platform’s low commission rates, daily payments, and cash/card flexibility attract and retain a large, loyal driver base.
- **Sustainability Commitment**: A concrete investment in low-emission vehicles provides an edge as local cities push for greener transport solutions.

## Strategic Focus
- **National Expansion**: Actively building a "truly national network" through organic growth and strategic acquisitions of regional operators in key commuter and airport-servicing towns. [cbinsights.com](https://www.cbinsights.com/company/veezu)
- **Technology Modernization**: Continually enhancing the passenger app (real-time tracking, multiple payment options) and driver platform to improve efficiency and user experience.
- **Sustainability**: Continuing to reduce fleet emissions and supporting local community projects.

## Why Work Here
- **Culture**: Described as a business that values "fairness," "doing the right thing," and has a "human touch." The company emphasizes community support and sustainable growth. [veezu.co.uk](https://www.veezu.co.uk/about)
- **Growth Trajectory**: With 35%+ YoY headcount growth, aggressive M&A, and a large, under-penetrated UK market, Veezu offers significant career development opportunities.
- **Hybrid/Remote**: The role likely reflects a hybrid setup based in their Cardiff headquarters, given the recent hiring for roles like Human Resources Advisor and Pricing Executive.
- **Impact**: Employees have the chance to shape the technology for a fast-growing national network, directly impacting millions of local rides each year.
- **Recent Openings (as of search date)**: Roles include Human Resources Advisor, Accounts Administrator, and Pricing Executives, indicating growth in core support functions. [linkedin.com](https://uk.linkedin.com/company/veezu)

## Sources
1. [Veezu - About Page](https://www.veezu.co.uk/about)
2. [Veezu - Careers Page](https://www.veezu.co.uk/about/careers)
3. [Veezu - LinkedIn Company Page](https://uk.linkedin.com/company/veezu)
4. [Veezu - CB Insights Profile](https://www.cbinsights.com/company/veezu)
5. [Veezu - Homepage](https://www.veezu.co.uk/home)

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