--- title: 'Operations Customer Service Specialist at Inspire Medical Systems Inc.' canonical: 'https://feeny.ai/job/operations-customer-service-specialist-inspire-medical-systems-inc-minneapolis-jfyz7hknr0re' type: 'job' last_seen: '2026-09-15' --- # Operations Customer Service Specialist at Inspire Medical Systems Inc. - **Company:** Inspire Medical Systems Inc. - **Location:** Minneapolis, MN - **Compensation:** $26–$31/hr - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/inspiremedicalsystemsinc/jobs/5420947008?gh_jid=5420947008 ## Job description ## ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation.  We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve. ## WHY JOIN OUR FAST-GROWING TEAM At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team! Position Summary The Operations/Customer Service Specialist is responsible for managing order fulfillment and customer support activities for hospitals, clinics, sales representatives, and internal business partners. This role processes and monitors customer orders through multiple channels, including electronic and AI-driven order automation solutions, while ensuring compliance with company policies and regulatory requirements. The specialist collaborates with Supply Chain, Finance, Quality, Regulatory, IT, Marketing, and Sales teams to resolve order issues, maintain inventory availability, support customer needs, and drive operational excellence. Success in this position requires strong problem-solving skills, attention to detail, adaptability to changing priorities, and the ability to navigate multiple business systems and technologies. Main Duties and Responsibilities - Process, review, and fulfill customer purchase orders received through email, electronic integrations & web portals. - Monitor and manage exceptions generated through automated order-entry solutions, researching and resolving discrepancies to ensure accurate order processing. - Interpret and clarify customer orders, shipping instructions, product availability, and account requirements while providing timely communication to customers and field personnel. - Serve as a primary point of contact for hospitals, clinics, sales representatives, distributors, and internal business partners regarding order status, product availability, shipping inquiries, and issue resolution. - Utilize Dynamics 365 Business Central and related business systems to process orders, maintain customer records, manage inventory transactions, and support operational reporting. - Coordinate product replacement, warranty, backup inventory, and field support requests in accordance with company policies and procedures. - Support sales representatives with serial number management, inventory transfers, patient registration activities, shelf-load management, and other field inventory requirements. - Investigate shipping and fulfillment discrepancies with third-party logistics providers (3PLs) and internal partners, identify root causes, and coordinate corrective actions. - Partner with cross-functional teams including Supply Chain, Finance, Quality, Regulatory Affairs, Contracts, IT, and Marketing to resolve customer and operational issues. - Lead and/or assist with department projects, process improvement initiatives, system implementations, testing activities, and continuous improvement efforts. - Maintain compliance with applicable quality system requirements, company policies, and regulatory standards. ## Qualifications Educational Requirements: High School Diploma or equivalent required Required Experience: 2-3 years of prior work experience in customer service or customer support related roles Preferred Experience: - Previous customer service experience in the medical device industry. - Prior knowledge of Inspire products and therapies. - Excellent customer service skills and motivation to understand customers' needs and deliver efficient solutions. - Ability to work well and provide great customer service in high pressure situations with a positive and professional demeanor. - Skilled at computer navigation; ability to work in multiple applications simultaneously. - Proficiency working with Microsoft Office applications (Word, Excel, PowerPoint, Outlook). - Strong communication skills; clear and effective written and verbal. - Strong attention to detail. #LI-Hybrid The salary for this position will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level. Salary $26—$31 USD ## BENEFITS AND OTHER COMPENSATION Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered): - Multiple health insurance plan options. - Employer contributions to Health Savings Account. - Dental, Vision, Life and Disability benefits. - 401k plan + employer match. - Identity Protection. - Flexible time off. - Tuition Reimbursement. - Employee Assistance program. - All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program. Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is an [equal opportunity](https://www.inspiresleep.com/wp-content/uploads/2016/07/EEO.pdf) employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com Inspire Medical Systems participates in E-Verify. ## About Inspire Medical Systems Inc. ## Company Overview - **One-liner**: Inspire Medical Systems develops and commercializes the Inspire® implant, the first FDA-approved neurostimulation therapy for treating moderate to severe obstructive sleep apnea (OSA). - **Entity Type**: Public (NYSE: INSP) - **Headquarters**: Golden Valley, Minnesota, USA - **Founded**: 2007 (spun out of Medtronic) - **Founders**: Not publicly available; the company was formed as a spin-out from Medtronic with Dr. Glen D. Nelson serving as the first chairman of the board. ## Core Business - **Primary industry**: Medical technology – neurostimulation for sleep apnea. - **Target customers**: B2B – hospitals, ambulatory surgery centers (ASCs), ear-nose-throat (ENT) physicians, and sleep medicine professionals; ultimately serves patients with OSA. - **Mission / purpose**: “Dedicated to elevating and redefining the standard of care for obstructive sleep apnea (OSA).” The company’s guiding principle, established by founding chairman Dr. Glen Nelson, is: “If we put the patient first, we will never lose our way.” ## Products & Services - **[Inspire® System](https://www.inspiresleep.com/en-us/about-inspire/)**: An implantable neurostimulation device (hypoglossal nerve stimulator) that continuously monitors a patient’s breathing and delivers mild stimulation to maintain an open airway. The system includes an implant, a remote control for the patient, and a programming interface for clinicians. It is FDA, EU MDR, and PDMA approved. The therapy is a closed-loop solution designed for patients with moderate to severe OSA who cannot tolerate CPAP. ## Market Standing - **Valuation / Market Cap**: Not disclosed in the provided materials (public company; market cap fluctuates with stock price). - **Key Metric – Annual Revenue**: $802.8 million (fiscal year 2024), up from $624.8 million in 2023 and $407.9 million in 2022 ([Reuters](https://www.reuters.com/markets/companies/INSP.K)). - **Notable Investors / Partners**: Originally spun out of Medtronic (NYSE: MDT). Broad payer coverage with over 300 million covered lives in the U.S. Clinical partnerships with sleep centers and ENT practices globally. - **Growth Signals**: - Revenue growth of ~28% year-over-year (2024 vs. 2023). - Net income turned positive in 2024: $53.5 million (compared to a loss of $21.2 million in 2023) ([Reuters](https://www.reuters.com/markets/companies/INSP.K)). - Over 350 peer-reviewed publications on the Inspire therapy. - Direct sales organization in the U.S., Europe, and Japan; distributors in Singapore and Hong Kong. ## Competitive Advantages - **First-mover and regulatory moat**: First FDA-approved neurostimulation therapy for obstructive sleep apnea, with a significant intellectual property portfolio originally developed at Medtronic. - **Closed-loop technology**: The system continuously senses breathing patterns and adjusts stimulation in real time, differentiating it from simpler open-loop devices. - **Strong clinical evidence**: Data collected on nearly 6,000 patients worldwide, with hundreds of peer-reviewed publications supporting safety and efficacy. - **Broad payer coverage**: Over 300 million covered lives in the U.S., making the therapy accessible to a large patient population. ## Strategic Focus - **Expand patient access**: Continue to grow the direct sales force and increase adoption among ENT physicians and sleep centers. - **Geographic expansion**: Strengthen presence in Europe and Japan, and explore additional markets via distributors. - **Innovation pipeline**: Develop next-generation systems and potentially expand indications for neurostimulation beyond OSA (though not explicitly stated, the company’s R&D investments suggest ongoing innovation). ## Why Work Here - **Culture**: Described as “innovative and collaborative,” with a strong commitment to patient outcomes. Employees are encouraged to “stay curious” and “be inspired.” The company values open communication, employee well-being, and robust development programs. - **Work policy**: Not explicitly stated as remote/hybrid; headquarters are in Golden Valley, MN, with field sales and clinical roles likely requiring travel. - **Benefits** (effective day one): - Health insurance (Blue Cross Blue Shield), dental (Delta Dental), vision (EyeMed). - 401(k) with Roth and pretax options (Empower Retirement). - Employee Stock Purchase Program (15% discount). - Flex Time Off and paid family leave. - Tuition reimbursement and LinkedIn Learning access. - Identity protection and a “Get Fit Your Way” rewards program. - **Development**: Structured learning journeys, coaching, and an internship program (12-week summer program with real-world projects). - **Caution**: The company warns of fraudulent job postings; all legitimate openings are listed on [inspiresleep.com/careers](https://www.inspiresleep.com/en-us/careers/). ## Sources 1. [Inspire Sleep – About Us](https://www.inspiresleep.com/en-us/about-inspire/) 2. [Inspire Sleep – Careers](https://www.inspiresleep.com/en-us/careers/) 3. [Inspire Sleep – Investor Relations](https://investors.inspiresleep.com/overview/default.aspx) 4. [Reuters – Inspire Medical Systems Inc Profile](https://www.reuters.com/markets/companies/INSP.K) 5. [Inspire Sleep – Careers Listing](https://www.inspiresleep.com/en-us/careers-listing/) ## Other roles at Inspire Medical Systems Inc. - [Field Clinical Representative - Atlanta (NE Metro)](https://feeny.ai/job/field-clinical-representative-atlanta-ne-metro-inspire-medical-systems-inc-h5czzec9p7n0) — Atlanta, GA - [Patient Programs Associate](https://feeny.ai/job/patient-programs-associate-inspire-medical-systems-inc-minneapolis-94tteasm1rc5) — Minneapolis, MN - [Clinical Study Manager](https://feeny.ai/job/clinical-study-manager-inspire-medical-systems-inc-minneapolis-k21etpqytfv2) — Minneapolis, MN - [Data Architect](https://feeny.ai/job/data-architect-inspire-medical-systems-inc-minneapolis-7y28sf95sgv8) — Minneapolis, MN - [Field Clinical Representative - Baltimore, MD](https://feeny.ai/job/field-clinical-representative-baltimore-md-inspire-medical-systems-inc-baltimore-2k8yx7bk15f0) — Baltimore, MD - [Field Clinical Representative - Greenville/Spartanburg, SC](https://feeny.ai/job/field-clinical-representative-greenville-spartanburg-sc-inspire-medical-systems-9hqt6n7m6j64) — Greenville, SC - [Field Reimbursement Manager - South Region (TX, AZ, LA, NM)](https://feeny.ai/job/field-reimbursement-manager-south-region-tx-az-la-nm-inspire-medical-systems-dc103kyt10bm) - [Senior Human Resources Business Partner](https://feeny.ai/job/senior-human-resources-business-partner-inspire-medical-systems-inc-minneapolis-f7yp54v6jgze) — Minneapolis, MN - [Talent Management Program Manager](https://feeny.ai/job/talent-management-program-manager-inspire-medical-systems-inc-minneapolis-vt25kxg52gdg) — Minneapolis, MN - [Field Clinical Representative - Shreveport/Monroe](https://feeny.ai/job/field-clinical-representative-shreveport-monroe-inspire-medical-systems-inc-s445pb7pjj6z) — Shreveport, LA