---
title: 'Operations Data Manager at Fetch'
canonical: 'https://feeny.ai/job/operations-data-manager-fetch-united-states-pqn4tjb92ras'
type: 'job'
last_seen: '2026-10-19'
---

# Operations Data Manager at Fetch

- **Company:** Fetch
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.gem.com/fetch/am9icG9zdDruutWKXdIdxyjhhPJ0Wdiz

## Job description

About the Role:

Operations teams sit on some of the richest data in the company. Every fraud decision, support interaction, partner implementation, and receipt review generates signals about how Fetch is performing and where users and internal teams run into friction. The challenge isn’t collecting that data, it’s making sure it consistently shapes operational decisions.

The Operations Data Manager leads the team that turns operational data into insight and action. Reporting to the SVP of Operations, this role leads Fetch’s centralized Operations Analytics team, partnering with leaders across Ad Operations, AI Operations, Platform Integrity, and User Support to define KPIs, build trusted reporting, and surface the trends and anomalies that drive strategy, prioritization, and process improvement.

This is more than a people-management role, it is an opportunity to shape how Operations uses data. You will set the team’s operating model, lead and develop a team of Operations Data Analysts, and build the standards and partnerships that make operational analytics a trusted input into decisions. Success is measured by the decisions your team influences, the operational friction your team helps eliminate, and the measurable business outcomes your work supports.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Lead the Operations Analytics Capability

- Establish and evolve the team’s operating model, including intake, prioritization, and delivery rhythms across the core teams.
- Define team standards for analysis quality, KPI definitions, dashboard design, documentation, and knowledge management.
- Own intake and prioritization of analytics requests, balancing ad-hoc needs with longer-term strategic work and setting clear expectations with stakeholders.
- Build repeatable mechanisms that turn operational data into prioritized recommendations supported by measurable business impact.

Lead & Develop a High-Performing Team

- Hire, onboard, coach, and develop a team of Operations Data Analysts.
- Create clear goals, quality standards, and development plans for each analyst.
- Review the team’s SQL, analyses, and deliverables to ensure accuracy, clarity, and actionable recommendations.
- Foster a culture of curiosity, analytical rigor, accountability, and continuous improvement.

Partner with Operational Leaders

- Partner closely with Operations leaders to understand data needs, define and track KPIs, and design reporting solutions.
- Provide insights that inform operational strategy, process improvements, staffing and capacity planning, and day-to-day decision-making.
- Communicate findings, trends, and recommendations to cross-functional and senior stakeholders through clear visuals and compelling narratives.
- Stay hands-on where needed, contributing to complex analyses and work with new or unstructured data sources.

Ensure Trusted, Scalable Reporting

- Oversee dashboards and reporting in Hex, Tableau and Grafana, promoting self-service, consistent metric definitions, and early detection of anomalies.
- Work with engineering to ensure data quality and reliability, and to scope and prioritize automated data tables and pipelines.
- Maintain documentation and team workflows in Confluence, Jira, and Bitbucket so work is repeatable, transparent, and easy to hand off.

Measure Operational Outcomes

- Define success metrics that connect operational improvements to business outcomes.
- Evaluate whether process changes and initiatives delivered their intended results, and close the loop to improve future decisions.

Minimum Requirements:

- 3+ years of experience in Data Analytics, Business Intelligence, Operations Analytics, Strategy, Consulting, or a related field.
- 1+ years of experience leading, coaching, and developing analysts or other high-performing teams.
- Demonstrated success building team capabilities, standards, or operating models from concept to execution.
- Strong SQL skills, with the ability to extract, manipulate, and understand large datasets across multiple domains and to review and guide the work of others.
- Experience with Snowflake and familiarity with cloud-based data warehousing solutions.
- Experienced with HEX, Tableau or Grafana, with the ability to set standards for intuitive dashboards that communicate insights, enable self-service, and surface anomalies.
- Proven ability to synthesize ambiguous or unstructured data with business context to drive strategic recommendations.
- Strong communication, facilitation, and stakeholder management skills with senior stakeholders, including defining KPIs and reporting solutions.
- Ability to prioritize and manage multiple competing projects and requests, for yourself and for a team.
- Knowledge of the Atlassian suite, including Bitbucket, Confluence, and Jira.

Preferred Requirements:

- Experience in consumer technology, fintech, marketplace, or high-growth digital businesses.
- Experience leading analytics for fraud, customer support, or other operational functions.
- Experience creating automated data tables using dbt and Airflow, and building data pipelines and ETL processes.
- Experience using Python to generate insights.
- Experience leveraging AI and automation to improve insight generation and operational effectiveness.

What Success Looks Like:

Within your first 12 months, you will:

- Establish Operations data as a trusted source of insight for AdOps, AIOps, Platform Integrity and User Support.
- Build a high-performing team with clear operating standards, quality bar, and scalable processes.
- Create a repeatable intake and prioritization model that balances ad-hoc requests with strategic work.
- Align stakeholders on consistent KPI definitions and trusted, self-service dashboards.
- Partner with data engineering to improve data reliability and automate recurring reporting.
- Influence operational decisions with evidence-based recommendations tied to measurable outcomes.

Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $135,044 to $158,875. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

## About Fetch

## Company Overview
- **One-liner**: Fetch is a rewards app and outcomes-based advertising platform that gives users points for everyday shopping, dining, and gaming activities, redeemable for gift cards and other rewards.
- **Entity Type**: Private (Series E)
- **Headquarters**: Madison, Wisconsin, United States
- **Founded**: 2013
- **Founders**: Wes Schroll

## Core Business
- **Primary industry/industries**: Consumer rewards, digital advertising, mobile apps, data analytics
- **Target customers**: B2C (consumers via the Fetch app) and B2B (brands and retailers via its outcomes-based advertising platform)
- **Mission or purpose statement**: To create the rewards destination for everyone, turning everyday moments into opportunities for consumers to earn something back while helping brands acquire and retain lifelong consumers.

## Products & Services
- **Fetch Rewards App (Consumer)**: A mobile app that awards users "Fetch Points" for submitting receipts from any retailer, as well as for dining out, playing games, and other daily activities. Points can be redeemed for free gift cards to popular retailers, restaurants, and charities. The app personalizes offers and becomes more rewarding the more it's used.
- **Fetch for Business (Advertising Platform)**: An outcomes-based advertising platform that gives brands SKU-level visibility into over $212 billion in annual gross merchandise value. It helps brands target shoppers with purchase-based offers, drive incremental sales, and build lasting brand loyalty through a non-disruptive, reward-based ad model.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over $855.3 million in total funding across 13 rounds; annual revenue estimated at $102 million [linkedin.com](https://linkedin.com/company/fetch-rewards)
- **Notable Investors/Partners**: Not explicitly listed in search results, but the company has raised significant capital (Series E stage) from venture capital firms.
- **Growth Signals**: Employs 792 people (with a -5.6% YoY change) [linkedin.com](https://linkedin.com/company/fetch-rewards); processes over 13 million receipts daily; has visibility into $212 billion in annual GMV; named one of America’s Best Startup Employers by Forbes for two consecutive years [fetch.com](https://fetch.com/careers/jobs); has offices or coworking spaces in Madison, Chicago, Birmingham, Boston, New York, and Mexico City.

## Competitive Advantages
- **Massive, proprietary data set**: Fetch possesses the largest retail-agnostic, SKU-level view of household spending, giving it unique consumer insights that power its advertising platform.
- **Mutually beneficial model**: Unlike disruptive ads, Fetch’s model creates a win-win where consumers get rewards and brands get measurable, outcomes-based results.
- **Scale and adoption**: With millions of active users and over 13 million receipts submitted daily, Fetch has a large, engaged user base that is difficult for competitors to replicate.
- **Third-party validated measurement**: The platform’s effectiveness is rigorously measured and validated by industry-leading third parties, building trust with brand partners.

## Strategic Focus
- **Continued platform expansion**: The company is focused on growing its rewards ecosystem beyond just receipt scanning, including dining, gaming, and other daily moments.
- **Deepening advertising capabilities**: Fetch is investing in its outcomes-based ad platform to help brands acquire and retain consumers more effectively.
- **AI and data science**: The company is actively hiring for roles like Staff Product Designer, AI Labs and Senior Data Scientist, indicating a focus on leveraging AI to enhance personalization and product innovation [fetch.com](https://fetch.com/careers/jobs).
- **International and talent growth**: With offices in Mexico City and remote roles, Fetch is expanding its geographic footprint and talent base.

## Why Work Here
- **Culture and recognition**: Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, with a people-first culture rooted in trust, accountability, and innovation [fetch.com](https://fetch.com/careers/jobs).
- **Generous compensation and benefits**:
    - **Equity**: All employees receive Restricted Stock Units (RSUs), giving them a stake in the company’s success [fetch.com](https://fetch.com/careers/faq).
    - **401(k)**: 100% match on the first 4% of contributions [fetch.com](https://fetch.com/careers).
    - **Parental Leave**: 20 weeks for primary caregivers, 14 weeks for secondary caregivers, plus a $2,000 stipend [fetch.com](https://fetch.com/careers).
    - **Education**: $10,000+ per year in education reimbursement for job-related courses or programs [fetch.com](https://fetch.com/careers).
    - **Family Planning**: Support for egg retrieval, adoption, IVF, and surrogacy through partner Carrot, with a $10k lifetime stipend [fetch.com](https://fetch.com/careers).
    - **Health & Wellness**: Medical, Dental, Vision (with perks like teeth whitening and laser eye surgery discounts), HSA with employer contributions, wellness coach, nutrition counseling, and Gympass membership [fetch.com](https://fetch.com/careers/faq).
    - **Time Off**: Flexible PTO, 9 paid holidays, plus a year-end week-long break [fetch.com](https://fetch.com/careers).
    - **Pet Insurance**: Fully covered for the first pet, and bereavement leave includes furry family members [fetch.com](https://fetch.com/careers/faq).
- **Flexible work environment**: Most roles offer a "Remote Flexible Environment," with offices in Madison, Chicago, Birmingham, Boston, New York, and Mexico City for in-person collaboration [fetch.com](https://fetch.com/careers/faq).
- **Early career programs**: Offers a 12-week Tech Internship and a 12-week Tech Apprenticeship program for those starting their careers in software engineering or data [fetch.com](https://fetch.com/careers/faq).
- **Hiring process**: Typically includes an application review, a take-home exercise, a phone interview, and a panel interview [fetch.com](https://fetch.com/careers/faq).

## Sources
1. [fetch.com - Careers Page](https://fetch.com/careers)
2. [fetch.com - Careers FAQ](https://fetch.com/careers/faq)
3. [fetch.com - About Us](https://business.fetch.com/about-us)
4. [fetch.com - Open Positions](https://fetch.com/careers/jobs)
5. [linkedin.com - Fetch Company Page](https://linkedin.com/company/fetch-rewards)

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