--- title: 'Operations Director at Foundation Risk Partners' canonical: 'https://feeny.ai/job/operations-director-foundation-risk-partners-farmville-north-carolina-7wgz4xjr8qyj' type: 'job' last_seen: '2026-09-16' --- # Operations Director at Foundation Risk Partners - **Company:** Foundation Risk Partners - **Location:** Farmville North Carolina, United States - **Posted:** 2026-07-28 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/foundationriskpartners/jobs/5196503007 ## Job description [Foundation Risk Partners](https://foundationrp.com/), one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Operations Director to their team at [Pierce Insurance](https://pierceins.com/). Position Summary: The Operations Director is responsible for leading all operational functions of Pierce Insurance Agency and ensuring the organization delivers a consistent, scalable, and profitable client experience. This role partners with agency leadership to execute strategic priorities while maintaining the agency's high-touch service model and supporting continued growth. The Operations Director oversees implementation, account management, customer service, enrollment operations, call center functions, technology operations, billing administration, project management, reporting, and operational governance. Key Responsibilities: Operational Leadership - Lead day-to-day agency operations. - Design and implement scalable business processes. - Establish operational standards, policies, and performance expectations. - Create accountability frameworks across departments. - Reduce dependency on individual knowledge and manual workflows. Financial Visibility & Reporting - Develop agency-wide operational and financial reporting. - Establish KPI dashboards for: - Revenue - Commissions - Profitability - Client retention - Enrollment performance - Service metrics - Partner with finance to improve forecasting and budgeting. - Monitor operational efficiency and resource allocation. Client Service & Account Management - Oversee account management and customer service teams. - Create clear ownership models for client servicing. - Establish service standards and escalation procedures. - Improve client retention and satisfaction. - Drive strategic account review processes. Implementation & Project Management - Build a formal project management framework. - Standardize implementation timelines, milestones, and deliverables. - Improve cross-functional coordination between: - Sales - Technology - Enrollment - Account Management - Carriers - Ensure successful onboarding of new clients. Enrollment Operations - Oversee open enrollment execution. - Optimize counselor deployment and enrollment workflows. - Improve staffing and capacity planning. - Measure participation, enrollment success, and operational performance. RFP & Proposal Governance - Establish a centralized RFP management process. - Develop proposal templates and content libraries. - Create review and quality-control procedures. - Track proposal metrics and win rates. - Ensure consistency across carrier and client responses. Technology & Process Improvement - Lead technology strategy and operational modernization. - Oversee agency platforms, enrollment systems, billing systems, and reporting tools. - Prioritize automation opportunities. - Improve data governance and reporting accuracy. - Drive technology initiatives that improve scalability and client experience. Organizational Development - Evaluate organizational structure and staffing requirements. - Develop succession planning strategies. - Improve role clarity and accountability. - Build management capabilities across departments. - Foster a culture of operational excellence and continuous improvement. ## Key Performance Indicators (KPIs) Financial - Revenue growth - Operating margin - Commission leakage reduction - Budget adherence Operational - Implementation cycle time - Open enrollment completion rates - Service ticket resolution times - Capacity utilization Client - Client retention - Net Promoter Score (NPS) - Client satisfaction scores - Renewal success rates ## Team - Employee retention - Productivity metrics - Training completion - Succession readiness Qualifications: Required: - 10+ years of operational leadership experience. - Experience within insurance, employee benefits, brokerage, or consulting organizations. - Strong financial and operational management capabilities. - Experience leading multi-functional teams. - Demonstrated success scaling service organizations. Preferred: - Employee benefits or voluntary benefits industry experience. - Enrollment and benefits administration expertise. - Technology transformation experience. - M&A integration experience. - Project management certification (PMP or similar). Success Profile (First 12–18 Months) The Operations Director would be expected to: - Establish agency-wide financial and operational reporting. - Standardize implementation and project management processes. - Formalize the RFP governance model. - Separate and optimize customer service and call center operations. - Improve capacity planning and workload visibility. - Build a scalable operating model that preserves Pierce's high-touch client experience while supporting future growth. Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. Benefits: FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays! ## About Foundation Risk Partners ## Company Overview - **One-liner**: Foundation Risk Partners is one of the fastest-growing insurance brokerage and consulting firms in the United States, operating through a network of highly respected insurance agencies across the full spectrum of commercial, personal, risk management, and employee benefits. - **Entity Type**: Private (fast-growing, acquisition-driven) - **Headquarters**: Not publicly available (leadership based in Florida; offices across 23 U.S. states) - **Founded**: Not publicly available - **Founders**: Charles Lydecker (Chairman & CEO) and Thomas Tinsley (Co-Founder & Senior Advisor) [foundationrp.com](https://foundationrp.com/overview/) ## Core Business - **Primary industry**: Insurance brokerage and consulting - **Target customers**: B2B (commercial businesses, risk management, employee benefits) and B2C (personal lines insurance) - **Mission or purpose statement**: “Strive for a better you, a better company, and a better community.” FRP emphasizes sustainability, resilience, and client-focused relationships. [foundationrp.com](https://foundationrp.com/overview/) ## Products & Services - **Commercial Insurance**: Comprehensive coverage for property, liability, workers’ compensation, and specialty lines – delivered through a network of partner agencies. [foundationrp.com](https://foundationrp.com/) - **Risk Management**: In-depth analysis of potential exposures, risk prediction, and loss mitigation strategies for families and organizations. [foundationrp.com](https://foundationrp.com/) - **Employee Benefits**: Cost-saving plan designs, attentive execution, and support services to optimize benefits programs for organizations. [foundationrp.com](https://foundationrp.com/) - **Personal Insurance**: Customized personal lines coverage (auto, home, umbrella, etc.) with competitive rates. [foundationrp.com](https://foundationrp.com/) ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Headcount of 3,000 professionals across 159 office locations in 23 states (Q2 2026). [foundationrp.com](https://foundationrp.com/careers/) - **Notable Investors/Partners**: Not publicly available; however, the company has a Chief Acquisition Officer (Benjamin Barbieri) indicating a strong M&A growth strategy. [foundationrp.com](https://foundationrp.com/overview/) - **Growth Signals**: - One of the fastest-growing insurance brokerages in the U.S. - 64 open positions listed on Greenhouse (as of mid-2026) spanning accounting, claims, IT, account management, marketing, customer service, and more. [greenhouse.io](http://job-boards.greenhouse.io/foundationriskpartners) - Active 2026 Summer Sales Internship Program and planned 2027 recruiting. [foundationrp.com](https://foundationrp.com/careers/) - National Sales Summit held in Tampa, FL (2026). [foundationrp.com](https://foundationrp.com/) ## Competitive Advantages - **Scale & Network**: 159 offices across 23 states allow FRP to serve clients nationwide with local expertise. - **Collaborative Culture**: Emphasizes a “family of insurance brokers” with shared resources and pooled expertise, differentiating from fragmented competitors. - **Innovation & Technology**: Dedicated Chief Information Officer and Chief Information Security Officer; tech training and modern tools for employees. [foundationrp.com](https://foundationrp.com/overview/) - **Acquisition Engine**: A dedicated Chief Acquisition Officer and a track record of integrating agencies into a unified platform. - **Community Commitment**: Over $1M raised by team members for local communities; formal Sustainability & Resiliency Report launched. [foundationrp.com](https://foundationrp.com/overview/) ## Strategic Focus - **Current priorities**: - Continued organic growth and strategic acquisitions. - Investing in technology and data analytics to enhance client service. - Expanding the Sales Academy and internship pipeline to develop future talent. - Launching the first Sustainability & Resiliency Report to embed transparency and accountability. [foundationrp.com](https://foundationrp.com/overview/) - **Direction**: Strengthen the “network of agencies” model, deepen client relationships, and attract top talent across the U.S. ## Why Work Here - **Culture highlights**: Described as “collaborative,” “innovative,” and “client-focused.” Team members are empowered to support local communities. [foundationrp.com](https://foundationrp.com/careers/) - **Training & Development**: - Sales Academies, on-the-job training, mentoring, and conferences (e.g., National Sales Summit). - Tech training and career discovery programs. [foundationrp.com](https://foundationrp.com/culture-development/) - **Internship Program**: Highly regarded – hands-on experience, mentorship, exposure to executive leadership, and licensing support. Multiple interns have transitioned to full-time roles. [foundationrp.com](https://foundationrp.com/culture-development/) - **Remote/Hybrid Policy**: Not explicitly stated, but positions are listed across many U.S. locations (Florida, California, New York, New Jersey, etc.) suggesting a mix of in-office and potentially hybrid roles. [greenhouse.io](http://job-boards.greenhouse.io/foundationriskpartners) - **Notable Perks**: Career growth paths, support for insurance licensing, 159 office locations enabling geographic flexibility, and a culture that celebrates awards and recognition. ## Sources 1. [Foundation Risk Partners Careers Page](https://foundationrp.com/careers/) 2. [Foundation Risk Partners Homepage](https://foundationrp.com/) 3. [Foundation Risk Partners About / Leadership](https://foundationrp.com/overview/) 4. [Foundation Risk Partners Jobs on Greenhouse](http://job-boards.greenhouse.io/foundationriskpartners) 5. [Foundation Risk Partners Culture & Development](https://foundationrp.com/culture-development/) ## Other roles at Foundation Risk Partners - [Senior Commercial Lines Account Executive](https://feeny.ai/job/senior-commercial-lines-account-executive-foundation-risk-partners-valencia-f0hp8pkn9eye) — Valencia California, United States - [Commercial Lines Account Manager](https://feeny.ai/job/commercial-lines-account-manager-foundation-risk-partners-warrington-qmz3xg4zypt6) — Warrington Pennsylvania, United States - [Regional Vice President of Employee Benefits Operations](https://feeny.ai/job/regional-vice-president-of-employee-benefits-operations-foundation-risk-dn29s7yxn0xe) — Orange California, United States - [FRP Summer 2027 Intern](https://feeny.ai/job/frp-summer-2027-intern-foundation-risk-partners-orange-california-856b2fg7e3v0) — Orange California, United States - [Employee Benefits Sales Consultant](https://feeny.ai/job/employee-benefits-sales-consultant-foundation-risk-partners-columbia-maryland-9cxfyj2zfzvt) — Columbia Maryland, United States - [Administrative Clerk – Mail & Receivables](https://feeny.ai/job/administrative-clerk-mail-receivables-foundation-risk-partners-santa-rosa-xpw2gd9z9b21) — Santa Rosa California, United States - [Commercial Lines Account Manager](https://feeny.ai/job/commercial-lines-account-manager-foundation-risk-partners-charlotte-north-e8myhqpc6at7) — Charlotte North Carolina, United States - [Commercial Lines Account Coordinator](https://feeny.ai/job/commercial-lines-account-coordinator-foundation-risk-partners-lakeland-florida-taprqrhd8mgb) — Lakeland Florida, United States - [FRP Internship - Summer 2027](https://feeny.ai/job/frp-internship-summer-2027-foundation-risk-partners-sunrise-florida-w6xacs8s3qfv) — Sunrise Florida, United States - [FRP Internship - Summer 2027](https://feeny.ai/job/frp-internship-summer-2027-foundation-risk-partners-ormond-beach-florida-kxxf37b7dk3c) — Ormond Beach Florida, United States