--- title: 'Operations Director - Managed Services at 3Cloud' canonical: 'https://feeny.ai/job/operations-director-managed-services-3cloud-united-states-12r478r30w83' type: 'job' last_seen: '2026-11-07' --- # Operations Director - Managed Services at 3Cloud - **Company:** 3Cloud - **Location:** United States - **Work type:** remote - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-07 - **Apply:** https://job-boards.greenhouse.io/3cloud/jobs/8932252002?gh_jid=8932252002 ## Job description Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you! At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other. Operations Director - Managed Services The Operations Director – Managed Services at 3Cloud is a leadership role responsible for the strategic direction, operational excellence, and overall performance of our Managed Services delivery organization. This individual will drive customer satisfaction, scale delivery operations, optimize internal processes, drive software and tools ROI, and partner closely with sales, engineering, and executive stakeholders to expand our service footprint. You will be responsible for leading multiple teams across delivery, client success, and service management, while also helping evolve our offerings and engagement models to meet the growing needs of our clients. ## Key Responsibilities - Help define and execute the strategic vision for Managed Services operations, aligning delivery goals with 3Cloud’s broader business objectives. - Serve as part of 3Cloud’s Managed Services leadership team in coordinating services functions and client experience across service lines, focused on managed services. - Lead, mentor, and grow a high-performing team of managers, service leads, and delivery professionals. - Drive initiatives to enhance operational maturity, scalability, and value realization across the Managed Services portfolio - Lead and support client-facing operational strategy sessions to align services with client business outcomes. - Serve as an escalation point for high-priority clients and ensure prompt and satisfactory issue resolution. - Drive strategic growth in client accounts by identifying opportunities to expand service scope and demonstrating ongoing value. - Act as an advisor to clients on support trends, IT operations maturity, and service performance improvements. - Oversee day-to-day delivery and performance of managed services teams, including ticket management, service delivery, software/tools and client reporting. - Ensure alignment with SLAs, KPIs, and continuous service improvement plans. - Drive internal initiatives to refine service delivery models, enhance client onboarding, and standardize operations. - Establish and track operational health metrics and dashboards to support executive reporting and forecasting. - Collaborate with engineering and support leadership to ensure the right technical resources and skills are deployed on each engagement. - Foster a culture of accountability, client-centricity, and continuous learning. - Partner with the sales and solution architecture teams to define service offerings and delivery models that meet prospective client needs. - When needed, represent managed services in client pitch meetings, RFPs, and renewal discussions. ## Requirements - Project or service delivery management of multi-project programs, or a demonstrated ability to manage multiple streams of work - 5+ years exp. - Project and program management - 8+ years exp. - Relationship and team management - 8+ years exp. - Six (6) or more years of progressive IT experience and four (4) or more years overseeing IT operations delivery, required - Experience in IT strategy, business requirements gathering, IT roadmaps and advisory, preferred - Experience in IT Service Management, Operations, or processes improvement and definition, preferred - Experience overseeing delivery teams and measure against defined KPIs, preferred - Experience operating in the Microsoft ecosystem and/or with the Azure platform, preferred Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At this time, we cannot sponsor applicants for work visas. Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At this time, we cannot sponsor applicants for work visas. ## About 3Cloud ## Company Overview - **One-liner**: 3Cloud is a 100% Azure-dedicated technology consulting firm that helps enterprises and mid-market organizations architect, build, and optimize their cloud environments on Microsoft Azure. - **Entity Type**: Private (acquired by Cognizant in November 2025; deal expected to close Q1 2026) - **Headquarters**: Downers Grove, Illinois (Chicago area), USA - **Founded**: 2016 - **Founders**: Mike Rocco and Jim Dietrich ## Core Business - **Primary industry**: Cloud Consulting & IT Services (Microsoft Azure ecosystem) - **Target customers**: Enterprise and mid-market organizations across banking & financial services, healthcare, technology, and consumer sectors - **Mission**: To be the leading Microsoft Azure partner; loved by employees, trusted by clients, and valued by Microsoft and business partners. The company believes a brighter future is created through human brilliance and transformative technology. ## Products & Services - **Cloud Strategy & Advisory**: Helping clients define their Azure roadmap, including digital modernization, cost optimization, and business transformation. - **Data & AI Solutions**: Modern data platforms, advanced analytics, AI enablement, and machine learning solutions built on Azure. Recognized as Microsoft’s 2024 Partner of the Year for Data & AI. - **Application Innovation**: Cloud-native app development, application modernization, and migration to Azure. - **Cloud Platform & Infrastructure**: Architecture, design, and implementation of Azure cloud environments, including hybrid and multi-cloud strategies. - **Managed Services**: Ongoing Azure environment management, monitoring, optimization, and support (Azure Expert Managed Services Provider). - **Quality Engineering**: Testing and quality assurance services for cloud applications. ## Market Standing - **Valuation/Market Cap**: Not disclosed (acquired by Cognizant in November 2025; financial terms not disclosed) - **Key Metric**: Total Funding — 3Cloud was a portfolio company of **Gryphon Investors** (private equity). Prior to acquisition, the company reported 20% organic compound annual growth since 2020, with 20%+ growth expected in 2025. - **Notable Investors/Partners**: Gryphon Investors (PE backer); Microsoft (strategic partner); Databricks (Elite partner) - **Growth Signals**: - Acquired by Cognizant (NASDAQ: CTSH) in November 2025 for an undisclosed sum; deal expected to close Q1 2026. - Named **2025 Microsoft U.S. Channel Partner of the Year**. - Named **2024 Microsoft Americas Partner of the Year for Data & AI**. - 1,000+ Azure experts and engineers; 1,500+ Microsoft certifications. - 20% organic compound annual growth since 2020. - Serves 1 in 10 Fortune 500 companies. ## Competitive Advantages - **100% Azure Dedicated**: Unlike generalist consultancies, 3Cloud is singularly focused on the Microsoft Azure ecosystem, giving them unmatched depth of expertise. - **Founder Pedigree**: Founded by former Microsoft executives who managed $1B+ revenue portfolios and have deep relationships within Microsoft’s sales and engineering leadership. - **Award-Winning Track Record**: Multiple Microsoft Partner of the Year awards (Data & AI, Health & Life Sciences, Migration to Azure, Modernizing Applications, 2025 U.S. Channel Partner of the Year). - **Scale & Certification**: 1,000+ Azure experts, 1,500+ Microsoft certifications, and 1,600+ Azure engagements. - **Elite Partner Status**: Also an Elite Databricks partner, adding depth in data and AI. ## Strategic Focus - **Enterprise AI Readiness**: Helping clients build, deploy, and scale AI solutions on Azure, with a strong emphasis on data platforms and AI-driven operations. - **Growth Through Acquisition**: The pending acquisition by Cognizant (expected Q1 2026) will combine 3Cloud’s Azure expertise with Cognizant’s global scale, creating one of the largest Microsoft partners with 21,000+ Azure-certified specialists. - **Continued Azure Specialization**: Remaining 100% focused on the Azure ecosystem, deepening capabilities in data, AI, and app innovation. - **Expansion of Managed Services**: Growing the managed services practice to support ongoing client operations and optimization. ## Why Work Here - **Culture**: 3Cloud emphasizes a "human led, tech driven" philosophy, with core values of Growth, Client Success, and Winning Together. The company is described as passionate, innovative, and committed to building a diverse and inclusive environment. - **Remote/Hybrid Policy**: 3Cloud embraces a **remote-first** approach, hiring based on skill set rather than geographical location. Employees have the flexibility to work from home, with physical offices in Downers Grove, IL (HQ) and Dallas, TX. Typical time on-site is "None." - **Notable Perks** (per Built In): - Comprehensive healthcare benefits (medical, dental, vision, FSA) - Generous parental leave and family medical leave - Performance bonuses - Employee discounts - Free snacks and drinks - Mobile phone discount - Travel concierge services - Job training, conferences, and customized development tracks - Promotion policies and career growth support - **Engineering Culture**: Focus on leading-edge Azure technology, with opportunities to work on complex, high-impact projects for Fortune 500 clients. The company emphasizes innovation, continuous learning, and a collaborative "winning together" mindset. - **Diversity & Inclusion**: 3Cloud is an equal opportunity employer committed to creating a diverse environment. ## Sources 1. [3Cloud Solutions - About Us](https://3cloudsolutions.com/about-us/) 2. [3Cloud Solutions - Careers](https://3cloudsolutions.com/join-us/) 3. [Built In - 3Cloud Careers, Perks + Culture](https://builtin.com/company/3cloud) 4. [Cognizant Press Release - Acquisition of 3Cloud (Finanzwire)](https://www.finanzwire.com/press-release/cognizant-technology-solutions-etr-cognizant-to-acquire-3cloud-creating-a-leading-force-in-microsoft-azure-services-and-enterprise-ai-transformation-X3tgRPOLQTb) ## Other roles at 3Cloud - [Senior Consultant - DevOps](https://feeny.ai/job/senior-consultant-devops-3cloud-new-york-6p2ypqdgjg2q) — New York, NY - [Senior Data & AI Engineer - Managed Services](https://feeny.ai/job/senior-data-ai-engineer-managed-services-3cloud-united-states-b52rn21tcagp) — United States - [Consulting Director - Cloud Security](https://feeny.ai/job/consulting-director-cloud-security-3cloud-united-states-mbqxhd8y1dyt) — United States - [Senior Architect - Data Platforms & Architecture](https://feeny.ai/job/senior-architect-data-platforms-architecture-3cloud-united-states-fbe1a4zq0stv) — United States - [Principal Architect - Data Platforms & Architecture](https://feeny.ai/job/principal-architect-data-platforms-architecture-3cloud-united-states-eprrxtemj4g3) — United States - [Architect - DevOps](https://feeny.ai/job/architect-devops-3cloud-united-states-styf7301y02w) — United States - [Senior Principal Architect - Enterprise Solutions Architecture](https://feeny.ai/job/senior-principal-architect-enterprise-solutions-architecture-3cloud-united-9bxjpdnpazhc) — United States - [Senior Consultant - Data Platforms & Architecture](https://feeny.ai/job/senior-consultant-data-platforms-architecture-3cloud-united-states-bppq1tzwfdrz) — United States - [Delivery Director - Project Delivery](https://feeny.ai/job/delivery-director-project-delivery-3cloud-united-states-ejfh2wdz9q4g) — United States - [Field CTO](https://feeny.ai/job/field-cto-3cloud-united-states-waegbehk0g0g) — United States