---
title: 'Operations Engineer at Coates Group'
canonical: 'https://feeny.ai/job/operations-engineer-coates-group-guangzhou-jzfqr98rh89r'
type: 'job'
last_seen: '2026-09-11'
---

# Operations Engineer at Coates Group

- **Company:** Coates Group
- **Location:** Guangzhou, China
- **Work type:** onsite
- **Posted:** 2026-06-17
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/coatesgroup/c73e550f-ec3e-4811-9ed5-3ad355a5899d

## Job description

Purpose: The Operations Engineer has expertise and experience in Operations or DevOps, and is responsible for either being assigned to a development squad for application infrastructure help/assistance or more broadly working on organisational infrastructure within the centralised Ops Team from a Deployment and Monitoring perspective

Accountabilities: Working alongside a DevOps culture ​ Familiarity with DevOps principles - automation, CI/CD pipelines, collaboration, etc ​ Research, analyse and find best practice solutions that align to the program needs ​ Ability to work towards helping provide advice to clients and work alongside junior team members to help design improvements to the platform ​ Managing and maintaining 100+ AWS instances across 50+ VPCs globally ​ Managing a global fleet of tens of thousands of Linux powered IoT devices​ Following system monitoring and responding to alerts to ensure system uptime​ Identifying, investigating and analysing current business processes, procedures and work practices looking at new ways to incorporate into our products​ Work with the team to proactively champion identifying & implementing new initiatives & solutions that enhance our cloud infrastructure​ Comfortable with deployments to a wide range of devices in dev/uat and Prod environments

Qualifications and Experience​ : Highly knowledgeable of AWS​ Solid grasp of advanced containerization concepts including Docker​ Creating training and user documentation and conducting formal training for more junior team members​ Working with a hybrid software stack of microservices and serverless functions ​ Strong capabilities in bash and python scripting ​ Strong Linux system and network administration skills (we mostly use Ubuntu) ​ Automation and templating driven attitude with a good understanding of IaC (such as CloudFormation)​

## Experience in configuration management tools​

Experience in monitoring and observability dashboard tools like SumoLogic, AWS CloudWatch

Capabilities​：

## About Coates Group

## Company Overview
- **One-liner**: Coates Group is a QSR experience ecosystem partner that simplifies complex restaurant operations to deliver connected, data-driven customer experiences.
- **Entity Type**: Private (family-owned)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 1963
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry/industries: Quick-service restaurant (QSR) digital signage, self-service kiosks, content management, and end-to-end connected restaurant technology.
- Target customers: B2B - Enterprise QSR brands (e.g., McDonald's) and other global restaurant chains.
- Mission or purpose statement: "Create connections, empower partnerships, and always evolve." [coatesgroup.com/about-us](https://coatesgroup.com/about-us)

## Products & Services
- **Digital Menu Boards**: Indoor and outdoor digital signage built for QSR environments, offering robustness and adaptability to support rapid technology shifts. [coatesgroup.com](https://coatesgroup.com/)
- **Self-Service Kiosks**: Interactive ordering kiosks that increase average check size, reduce wait times, and drive ROI. [coatesgroup.com](https://coatesgroup.com/)
- **Switchboard™ Content Management System (CMS)**: A proprietary platform that creates, manages, distributes, and displays digital content based on real-time data and rich analytics to orchestrate a seamless customer journey. [coatesgroup.com](https://coatesgroup.com/)
- **Traditional Signage**: Static signage solutions for brands, offered since the company's founding, covering design, production, and installation. [coatesgroup.com](https://coatesgroup.com/)
- **End-to-End Services**: Full-service support from initial design through installation and ongoing maintenance, including hardware deployment and field enablement. [coatesgroup.com](https://coatesgroup.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: 367 employees (+25.3% year-over-year growth) [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Notable Investors/Partners**: Not publicly disclosed. However, the company is a "trusted partner to some of the world’s most iconic QSR brands" and completed the "largest hardware deployment in QSR history." [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Growth Signals**: 25.3% headcount growth in the past year; operates in 7 countries with 9 offices and supports customers in over 50 global markets; 3x Australia Good Design Award winner. [linkedin.com](https://www.linkedin.com/company/coatesgroup) | [coatesgroup.com/about-us](https://coatesgroup.com/about-us)

## Competitive Advantages
- **60+ years of domain expertise** in QSR digital signage and hardware deployment, combined with the agility of a tech start-up culture.
- **Proprietary Switchboard™ CMS** integrates real-time data and analytics, enabling dynamic content orchestration across the entire customer journey.
- **Global scale with local execution**: 9 offices worldwide and a presence in 7 countries, enabling large-scale rollouts for global brands.
- **Comprehensive end-to-end solution**: From hardware (menu boards, kiosks) to software (CMS) and ongoing services, reducing vendor complexity for QSR operators.

## Strategic Focus
- Creating connected restaurant ecosystems that reduce operational pressure and run more efficiently for QSR brands.
- Driving data-driven personalization and seamless customer experiences at every touchpoint (drive-thru, in-restaurant, self-service).
- Continued investment in technology innovation (e.g., AI-assisted hiring processes) and global expansion to support iconic brands.

## Why Work Here
- **Culture & People**: Strong emphasis on collaboration, inclusivity, and a "Crew" mentality. The company prioritizes equity, opportunity, and accountability through its Diversity, Equity and Inclusion (DEI) strategy. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Remote/Hybrid Policy**: Hybrid work options are available for many roles (e.g., Chicago, Sydney). Some roles offer compacted workweeks in the summer. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Notable Perks**: Annual bonus program, paid parental leave, global wellness day (paid day off), flexible work options, Perkbox benefits platform, learning & development opportunities, and a paid "Give Back Day" for volunteering. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Employee Reviews**: 4.7/5.0 rating on LinkedIn (161 reviews), with high marks for work-life balance (4.7), culture (4.7), career development (4.5), and compensation (4.2). [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Engineering Culture**: Focus on continuous learning, innovation, and delivering high-quality technology solutions. The company uses AI tools to support the hiring process but emphasizes human judgment in final decisions. [jobs.lever.co/coatesgroup](https://jobs.lever.co/coatesgroup)

## Sources
1. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
2. [coatesgroup.com/about-us](https://coatesgroup.com/about-us)
3. [coatesgroup.com](https://coatesgroup.com/)
4. [linkedin.com/company/coatesgroup](https://www.linkedin.com/company/coatesgroup)
5. [jobs.lever.co/coatesgroup](https://jobs.lever.co/coatesgroup)

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