---
title: 'Operations & Field Technical Support Analyst at Verifone'
canonical: 'https://feeny.ai/job/operations-field-technical-support-analyst-verifone-bogota-gkvf8sckg0n7'
type: 'job'
last_seen: '2026-11-11'
---

# Operations & Field Technical Support Analyst at Verifone

- **Company:** Verifone
- **Location:** Bogotá, Colombia
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/verifone/jobs/8044340003

## Job description

## Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

## What's Exciting About the Role

Sole point of contact responsible for the operational-administrative coordination and field technical support for Verifone's operations in Colombia. This important position combines billing, inventory management, and vendor relationship management with key injection administration, terminal repair support, field service support, and compliance with client service reporting - ensuring service continuity with a single point of contact for both areas.

The Operations & Field Technical Support Analyst is responsible for coordinating technical service, maintenance, diagnostics, and repair of company products at an outsourced repair center. The role focuses on identifying mechanical, hardware, software, or system failures using established troubleshooting procedures, and serving as a technical bridge between the company and vendors.

## Skills and Experience We Desire

Operations and Administration

- Billing management with clients and vendors (e.g., Redeban, Contaudi, Logytech Colombia)
- Inventory coordination (e.g., annual inventory with Logytech / GT Group)
- Internal billing follow-up and reconciliation with accounting areas
- Operational and administrative coordination with BCS / RDN / other clients

Field Technical Support

- Management of RSA key requests for terminals
- Technical support for terminals for field services and repair processes in Colombia (installation, configuration, incident resolution)
- Timely preparation and submission of weekly service reports to clients (e.g., BAC HN, BAC GT, LG CNS, FGS, BCS)
- Follow-up and escalation of SLAs with vendors, with technical justification when applicable

## Requirements

- Prior experience in field technical support or payment terminal maintenance (2+ years preferred)
- Knowledge of, or willingness to learn, the RSA key request process and the Premier Portal
- Experience in administrative processes, billing, and vendor management
- Strong organizational skills to simultaneously manage a technical and an administrative function
- Clear and proactive communication with internal and external clients
- Ability to produce timely, high-quality reports (accurate dates, actionable information)
- Judgment to distinguish which cases require formal escalation vs. direct resolution
- Availability for field activities when required

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

## About Verifone

## Company Overview
- **One-liner**: Verifone is a global payments technology company that provides a unified platform for secure, seamless payment experiences across hardware, software, and services.
- **Entity Type**: Private (owned by Francisco Partners since 2018)
- **Headquarters**: San Jose, California, USA
- **Founded**: 1981
- **Founders**: William “Bill” Melton

## Core Business
- Primary industry/industries: Payment processing, financial technology, point-of-sale (POS) hardware and software.
- Target customers: B2B, serving enterprises, SMBs, retailers, acquirers, processors, and payment gateways across 165+ countries.
- Mission or purpose statement: “Power the world’s boundless payments grid—simplifying complexity, expanding access, and transforming how the world pays.” [verifone.com](https://www.verifone.com/en-us/careers)

## Products & Services
- **Verifone Payments Platform**: Unified, modular, and composable platform that integrates hardware, software, and services to handle any payment method, channel, or device. Includes 2,500+ integrations and supports 160+ local and alternative payment methods. [verifone.com](https://www.verifone.com/en-us/about-us)
- **Verifone Cloud**: Cloud-based payment management and orchestration solution for merchants and processors.
- **Verifone Hardware (POS terminals, payment devices)**: Over 35 million devices deployed globally, including countertop, mobile, and self-service terminals.
- **Verifone Services**: Managed services, security solutions, and global support for payment operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: $2.5B+ invested in R&D and innovation over the last decade; $8T+ in annual payment transactions processed. [verifone.com](https://www.verifone.com/en-us/about-us)
- **Notable Investors/Partners**: Owned by Francisco Partners; relationships with global acquirers, processors, and 16 major payment gateways.
- **Growth Signals**: 75% of the world’s top retailers use Verifone solutions; presence in 165+ countries; 4,716 total employees (as of Built In); 40+ years of industry leadership. [verifone.com](https://www.verifone.com/en-us/about-us) | [builtin.com](https://builtin.com/company/verifone)

## Competitive Advantages
- **Global Scale & Reach**: One of the few payment platforms with end-to-end coverage across 165+ countries and 2,500+ integrations.
- **Security & Trust**: 40+ years of uncompromising security heritage; handles 46% of the world’s non-cash transactions.
- **Modular, Composable Platform**: Hides complexity by offering a single point of access with hyperlocal payment capabilities.
- **Hardware + Software + Services**: Full-stack solution that expands possibilities across all channels, devices, and modalities.

## Strategic Focus
- **Boundless Payments Grid**: Continuing to build a unified, future-ready platform that connects merchants, consumers, and payment providers seamlessly.
- **Innovation Investment**: Committed to R&D in cloud, API, and AI-driven payment solutions to maintain leadership in a rapidly evolving market.
- **Global Expansion**: Deepening local payment method support and partnerships in emerging markets.

## Why Work Here
- **Global & Diverse Team**: Employees in 40+ countries, with a strong emphasis on local insight and global innovation.
- **Work-Life Balance**: Flexible paid time off, generous parental leave, and comprehensive health/wellness programs.
- **Career Development**: Flexible career planning, adaptable career paths, and opportunities to rotate across roles and geographies.
- **Culture**: “We’re not just a device company” – emphasis on technology leadership, collaboration, and “powering what’s next” in commerce.
- **Benefits**: Competitive compensation, retirement plans, income protection, and mental health resources. [verifone.com](https://www.verifone.com/en-us/careers) | [greenhouse.io](https://job-boards.greenhouse.io/verifone)

## Sources
1. [verifone.com](https://www.verifone.com/?r=0)
2. [verifone.com](https://www.verifone.com/en-us/careers)
3. [verifone.com](https://www.verifone.com/en-us/about-us)
4. [greenhouse.io](https://job-boards.greenhouse.io/verifone)
5. [builtin.com](https://builtin.com/company/verifone)

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