---
title: 'Operations: Key Accounts at Codes Health'
canonical: 'https://feeny.ai/job/operations-key-accounts-codes-health-new-york-mjbs6g9n272r'
type: 'job'
last_seen: '2026-10-14'
---

# Operations: Key Accounts at Codes Health

- **Company:** Codes Health
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/codes-health/df87979d-c095-4f1b-9afd-50dce497697b

## Job description

## About Codes Health

At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately. Started just over a year and a half ago, our volume is doubling MoM, with a clear path to category leadership. We support everything from Personal Injury Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where we are today. Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.

## About the Role

Operations: Key Accounts New York, NY Full-time | In-person | 2+ years of relevant experience required Our customers include some of the largest law firms in the world, who entrust us with one of their most critical and time-sensitive workflows. They expect excellence, service, and timeliness and we deliver on those expectations. This is one of the most important roles at the company. You will own the performance and success of some of our largest accounts. You will drive adoption, usage, and retention, while also managing and overseeing the operational details of request fulfillment. At any given moment, you may be responsible for thousands of in-flight requests. This is a hybrid role: equal parts customer success and operations. You must be as comfortable with high-level account strategy as you are with detailed analysis, auditing, and execution. You will sit at the center of some of our most important customer relationships, and as a result, will have the unique ability to work cross-functionally and affect change across the organization.

## What you’ll do

- Own account-level performance across usage, turnaround time, request health, and efficiency
- Serve as the primary operator and strategic partner for some of our largest customers
- Proactively audit, track, and triage problematic records requests before they become bigger issues
- Build a strong understanding of each customer’s workflow, priorities, and pain points, and translate that into action
- Help manage our records specialists and establish more programmatic tracking for request health and operational performance
- Partner closely with operations and product to relay customer feedback, identify recurring friction points, and improve the customer experience
- Hold regular check-ins with key accounts around performance, product feedback, and opportunities to deepen usage

## Who you are

- A top-tier operator with 2+ years of experience in consulting, banking, customer success, operations, or high-growth startups
- A polished and excellent communicator. You will be in constant communication with customers, relaying updates, feedback, and issues both internally and externally
- Obsessed with details. This is not solely a big-picture role. You should be able to get into the weeds and pluck said weeds
- Highly organized and dependable. You are good at keeping many moving pieces in motion without letting things slip
- Technical or technical-adjacent. You should be able to build quick automations, tooling, dashboards, or SQL queries, or be eager to learn how to
- Comfortable operating with urgency in high-stakes environments where customers expect responsiveness and follow-through
- Energized by ownership. You like being the person who sees the full picture, catches what others miss, and makes things happen

## Why join Codes Health

You’ll join a team that combines deep operational expertise with modern technology to rebuild a broken process. Your work will directly accelerate how quickly law firms settle and healthcare practices deliver care. This is a role with tremendous amounts of ownership and, in parallel, meaningful opportunities for growth. You will work directly with the COO to own the performance and operations of our key accounts. Your role will have visibility and impact across operations, customer success, and product. You will also be exposed to, and contribute to, the cutting-edge AI work our team is implementing every day. This is a role we expect to help steward the company through hyper-growth.

## Compensation Details

- Competitive salary
- Healthcare, vision and dental insurance
- Early-stage equity opportunity
- Unlimited PTO
- Additional benefits such as paid dinner in office and Ubers from the office.

## About Codes Health

## Company Overview
- **One-liner**: Codes Health provides an AI-powered medical record retrieval and analysis platform purpose-built for plaintiff law firms to accelerate case preparation and increase settlement values.
- **Entity Type**: Private (Pre-Seed; Y Combinator Summer 2024 batch)
- **Headquarters**: New York, NY, United States
- **Founded**: 2024
- **Founders**: Austin Mills (Co-founder) and Cody Durr (Co-founder & CTO)

## Core Business
- **Primary industry**: LegalTech / Health Tech – automated medical record retrieval for personal injury and plaintiff litigation.
- **Target customers**: B2B; plaintiff law firms (personal injury practices) and claims clearinghouses.
- **Mission or purpose statement**: “Fixing Medical Records. No delays, faster outcomes.” The platform aims to transform medical records from a case liability into a settlement advantage.

## Products & Services
- **Record Retrieval (Core Platform)**: AI-driven agentic system that retrieves complete medical records, billing records, imaging, and affidavits from providers in all 50 states. Claims a 1–2 week average turnaround, 2.5x faster than traditional methods, with 80% less manual review [getcodeshealth.com](https://www.getcodeshealth.com/).
- **Medical Chronologies & Case Summaries**: Automatically generates chronological summaries of client encounters and bills, flagging gaps, breaches in care, diagnoses, and future expenses [getcodeshealth.com](https://www.getcodeshealth.com/).
- **AI Insights (Human-Verified)**: AI extracts salient case facts (e.g., overlooked diagnoses, future medical costs) and surfaces them in settlement-ready summaries [getcodeshealth.com](https://www.getcodeshealth.com/).
- **Claims Integrations**: Direct connections to major claims clearinghouses and payors [getcodeshealth.com](https://www.getcodeshealth.com/).
- **Client Intake Validation**: Validates new requests, locates care sites, and determines fastest retrieval path via a proprietary provider network [getcodeshealth.com](https://www.getcodeshealth.com/).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private startup).
- **Key Metric**: Total funding of **$500,000** (Pre-Seed round led by Y Combinator, closed September 25, 2024) [linkedin.com](https://www.linkedin.com/company/codes-health).
- **Notable Investors**: Y Combinator (lead investor in Pre-Seed round) [ycombinator.com](https://www.ycombinator.com/companies/codes-health).
- **Growth Signals**:
  - Headcount grew **+725% year-over-year** to 26 employees (monthly growth +6.5%) [linkedin.com](https://www.linkedin.com/company/codes-health).
  - 10 active job postings across engineering, operations, customer success, and sales [linkedin.com](https://www.linkedin.com/company/codes-health) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/codes-health).
  - Claims **50% more case capacity** and **1.7x larger case settlements** for clients [getcodeshealth.com](https://www.getcodeshealth.com/).

## Competitive Advantages
- **Speed & Automation**: Agentic AI combined with proprietary provider network achieves 1–2 week turnaround vs. industry average of 3–6 weeks.
- **Nationwide Coverage**: Retrieves from every provider in all 50 states from day one [getcodeshealth.com](https://www.getcodeshealth.com/).
- **Security & Compliance**: HIPAA-compliant, AES-256 encryption, TLS 1.2+, SSO, role-based access, full audit trail, BAA executed. Data never used to train models [getcodeshealth.com](https://www.getcodeshealth.com/).
- **AI Accuracy with Human Oversight**: All AI outputs verified by humans; missing-record detection and error-checking built in.
- **Vertical Focus**: Built exclusively for plaintiff law firms, offering integrations with claims clearinghouses and case management workflows.

## Strategic Focus
- **Scaling Operations & Customer Success**: Rapidly hiring across key accounts, enterprise CS, and operations to support growing client base [linkedin.com](https://www.linkedin.com/company/codes-health) [builtin.com](https://builtin.com/company/codes-health-1).
- **Expanding AI Capabilities**: Continuing to refine AI-driven insights, chronologies, and predictive analytics for settlement outcomes.
- **Geographic Expansion**: Already covering 50 states, but likely deepening integrations with regional provider networks and claims systems.
- **Growing the Team**: 10+ open roles as of mid-2026, with strong emphasis on customer success, engineering, and growth [jobs.ashbyhq.com](https://jobs.ashbyhq.com/codes-health).

## Why Work Here
- **High-Growth Startup**: Headcount grew 725% YoY; early joiners can shape the company’s culture and processes.
- **Mission-Driven**: Work on fixing a broken, paper-heavy process that delays patient care and legal outcomes.
- **Remote/Hybrid/Office**: Some roles are listed as “Remote” (e.g., Legal Records Retrieval Specialist, Customer Success Manager) while others are “In-Office” at the New York, NY headquarters. Roles typically specify location [builtin.com](https://builtin.com/company/codes-health-1).
- **Notable Perks & Culture**: Described as a “modern, AI-powered platform” with a flat, founder-led team. Team spans US, Philippines, and Puerto Rico [linkedin.com](https://www.linkedin.com/company/codes-health). Engineering culture emphasizes cutting-edge AI, security, and direct impact on case outcomes.
- **Compensation**: Salary ranges visible on job posts (e.g., Strategy & Ops role: $130K–$300K) [ycombinator.com](https://www.ycombinator.com/companies/codes-health).

## Sources
1. [getcodeshealth.com](https://www.getcodeshealth.com/)
2. [ycombinator.com](https://www.ycombinator.com/companies/codes-health)
3. [linkedin.com](https://www.linkedin.com/company/codes-health)
4. [builtin.com](https://builtin.com/company/codes-health-1)

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