---
title: 'Operations Lead, Coaching at Pathstream'
canonical: 'https://feeny.ai/job/operations-lead-coaching-pathstream-san-francisco-4dbz01mepvgt'
type: 'job'
last_seen: '2026-10-19'
---

# Operations Lead, Coaching at Pathstream

- **Company:** Pathstream
- **Location:** San Francisco, CA
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/pathstream/jobs/8033929003

## Job description

Operations Lead, Coaching

[Pathstream](https://www.pathstream.com/) | Operations | Remote

## WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic and human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, and from task-oriented to strategic.

We impact companies' bottom lines with improved productivity, increased retention, and differentiated quality of customer experience — while employees experience greater success in their current roles and unlock future professional growth.

We're a tight-knit, hardworking, mission-driven team of ~60 employees eager to scale our solution and transform careers across the United States.

## About The Role

Coaches are at the heart of the learner experience at Pathstream. Our coaching team is 20+ people today, and in 2027 we expect it to double, triple, or more. The systems that got us here won't get us there, and we're hiring someone to help design and build the ones that will.

As Operations Lead, Coaching, you'll drive how we recruit, onboard, equip, and manage coaches as the team grows. You'll be coaches' first point of contact for questions, and you'll build the tools and resources that let them find their own answers over time. When something isn't working, you'll fix it at the root so it doesn't break the same way twice. The coaching work itself is evolving fast too, so you won't be maintaining a playbook; you'll be writing it, testing it, and rewriting it. You'll work closely with Program and Client Success, as well as Product and Engineering, and you'll have real say in how coaching evolves at Pathstream.

## What You’ll Do

- Build the onboarding engine that takes a new coach from offer to first learner call quickly and confidently, and make it work at 3x today's volume.
- Own the coach operating system: tools, access, partner context, and policies, so coaches spend their time coaching, not hunting for information.
- Find what's broken or slow, dig to the root cause, and ship durable fixes (automation, better tooling, clearer process) rather than workarounds.
- Own the data behind coaching: keep databases and key metrics clean so leadership can make staffing and program decisions with confidence.
- Turn coach feedback into strategic system and process updates
- Partner with Program and Client Success to staff client engagements well and make coaching a strategic lever for client outcomes.
- Help design how we recruit and manage coaches as the team and the work evolve.

## What We’re Looking For

- A minimum of 4 years in operations, project management, consulting, or similar, ideally somewhere fast-moving.
- You've built or rebuilt a process or system and can point to the results.
- You get bored doing the same thing twice, so you automate it, template it, or eliminate it.
- You're comfortable with data: spreadsheets, databases, dashboards. You use numbers strategically to inform day-to-day operations and longer-term planning.
- You're organized enough to juggle lots of moving pieces, and calm when priorities shift.
- You write and communicate clearly, and people across teams trust you to get things done.
- You care about education, coaching, or helping people grow at work.

## WHAT WE OFFER

- Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
- Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
- Competitive salary commensurate with experience and geographic location:
- Zone 1 (NYC and SF Bay Area):  $110K-$135K
- Zone 2: $100-$125K
- Zone 3: $90-$115K
- Comprehensive benefits package
- 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
- Flexible spending account (health)
- Employee Assistance Program (mental health, financial health, legal support, and more)
- Free access to wellbeing apps like Ginger and Headspace
- Flexible paid time off and 13 paid holidays
- Generous paid parental leave
- Short and long-term disability insurance (100% company paid)
- Annual professional development budget
- Company-provided laptop
- Remote-first culture
- Life insurance (100% company paid)
- Optional supplemental life insurance
- 401(k)
- Discounted pet insurance

## COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

## SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-Remote

## About Pathstream

## Company Overview
- **One-liner**: Pathstream provides professional development programs for frontline teams, delivered outside work hours as a benefit, to improve retention, productivity, and customer satisfaction.
- **Entity Type**: Private (Series A & later venture rounds; last round $38.8M in 2023)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Eleanor Cooper (Co-Founder, CEO)

## Core Business
- **Primary industry/industries**: Professional Training and Coaching; Workforce Development; Frontline Talent Enablement
- **Target customers**: B2B – Fortune 500 companies with large frontline workforces in financial services, healthcare, insurance, retail & distribution, and telecommunications.
- **Mission or purpose statement**: “To unlock the unrealized human potential of the frontline workforce” and drive shared success for businesses, society, and each frontline team member.

## Products & Services
- **Pathstream Program Suite**: A scalable, off-the-clock professional development solution delivered as an employee benefit. Includes 1:1 coaching, AI simulations, and career guidance tailored to company-specific performance metrics (e.g., AHT, SLA, NPS). Focuses on foundational capabilities like critical thinking, problem-solving, adaptability, and emotional intelligence. Supports key business priorities: peak performance, essential capabilities, and continuous growth.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding $51.8M across three rounds (Seed 2018, Series A $12M led by TDM Partners in 2019, and a $38.8M venture round in 2023); Annual Revenue ~$7.3M (LinkedIn estimate)
- **Notable Investors/Partners**: TDM Partners (lead investor in Series A); partnership with 100+ companies including Fortune 500 names (e.g., in insurance, retail, telecom).
- **Growth Signals**: 3.1x increase in retention, 20% increase in customer satisfaction, 34% increase in engagement, 70%+ adoption rate, NPS of 65 (top 1% of software companies). However, LinkedIn reports a 16.9% year-over-year headcount decline (81 employees, down 20 people). Recognized as a Great Place to Work and America’s Best Startup Employers 2025.

## Competitive Advantages
- **Differentiator**: Programs are delivered entirely off-the-clock as a benefit (no impact on operations or compensable hours), leading to high opt-in and adoption. No PII sharing required for setup. Minimal contracting (NDA + purchase order). Launch in <1 month with results within 2 weeks. Purpose-built for frontline teams – not generic upskilling.

## Strategic Focus
- **Current priorities**: Scaling among Fortune 500 business leaders, deepening industry-specific solutions (financial services, healthcare, insurance, retail, telecom), and equipping frontline leaders to manage technology adoption and change. Focus on driving in-role performance improvement tied to measurable business outcomes.

## Why Work Here
- **Culture highlights**: Mission-driven workplace dedicated to frontline workforce development; recognized as a Great Place to Work (top 75 Best Small Workplaces 2022-2023) and America’s Best Startup Employers 2025. Emphasis on team member development and career advancement.
- **Remote/hybrid/office policy**: Remote-friendly – current open role (Senior Director, Strategic Partnership Management & Program Operations) is listed as United States, Remote. Headquarters in San Francisco.
- **Notable perks or engineering culture**: Small team (~80 employees) with opportunities for ownership across functions. Engineering and product teams are present (SVP Engineering, Director of Engineering, VP Design & Product Innovation). Alumni go on to Amazon, Walmart, LinkedIn, among others.

## Sources
1. [Pathstream About](https://pathstream.com/about)
2. [Pathstream Home](https://pathstream.com/)
3. [Pathstream Careers](https://pathstream.com/careers)
4. [Pathstream Greenhouse Jobs](https://job-boards.greenhouse.io/pathstream)
5. [Pathstream LinkedIn](https://www.linkedin.com/company/pathstream)

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