---
title: 'Operations Lead (Digital Banking) at Extend Your Team'
canonical: 'https://feeny.ai/job/operations-lead-digital-banking-extend-your-team-metro-manila-qd3ddfdqrv2d'
type: 'job'
last_seen: '2026-09-11'
---

# Operations Lead (Digital Banking) at Extend Your Team

- **Company:** Extend Your Team
- **Location:** Metro Manila, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-01-20
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/eyt/7f2238e8-99d0-4d75-a6d0-ea297d3984aa

## Job description

## About Us

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

- Financial products (Square/CashApp, the earliest CapitalOne credit cards)
- Consumer products ([Internet.org](http://Internet.org), Xbox)
- Mathematics & science infrastructure (computational research at NASA’s JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.

We’re looking for detail-oriented, driven, and empathetic customer experience specialists who want to work with intelligent, motivated, intense, and interesting people to provide deposit account support.

Cultural Values:

- Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
- Minimalist - we are Spartan in our design, in our code, and even in our processes.
- Speed of execution - we move fast & value decisiveness. We think speed drives quality.

## Responsibilities

- Serve as the primary point of contact for customers via phone and email, handling inbound inquiries related to deposit accounts.
- Resolve customer issues involving balances, transactions, interest, statements, ACH activity, debit cards, and account access.
- Manage customer cases end-to-end, from initial contact through clear resolution and follow-up.
- Handle escalated customer interactions, including time-sensitive financial concerns, with professionalism and effective de-escalation.
- Assist with Reg E–related inquiries, including dispute intake, status updates, and customer communications, in coordination with Operations and Compliance.
- Accurately document all customer interactions, actions taken, and outcomes in Zendesk or equivalent systems.
- Identify recurring issues or process gaps surfaced through customer contacts and escalate them appropriately.

## Qualifications

- 5+ years of experience in customer support or operations for U.S. consumer banking products (checking accounts, debit cards, credit cards, or mortgages).
- Proven experience handling high-volume phone and email support in a regulated financial services environment.
- Strong understanding of ACH, debit card transactions, holds, posting timelines, and statements.
- Excellent verbal and written communication skills, with the ability to explain financial concepts clearly to customers.
- Strong problem-solving skills and attention to detail.
- Experience using Zendesk, Amazon Connect, Asana, or similar customer support and case management tools.
- Ability to work U.S. Pacific Time (7:00 AM – 7:00 PM, with a 1-hour break).
- Bachelor’s degree or equivalent relevant experience.
- Must be presently residing in the Philippines

Schedule: US Hours (Pacific Standard Time)

## About Extend Your Team

## Company Overview
- **One-liner**: Extend Your Team connects high-growth companies with experienced remote professionals in the Philippines for roles like customer support, bookkeeping, and operations.
- **Entity Type**: Private (bootstrapped/self-funded)
- **Headquarters**: San Juan, Puerto Rico, with an additional office in Boca Raton, Florida, USA.
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- Primary industry: Outsourcing and Offshoring Consulting
- Target customers: VC-backed startups, enterprise & mid-market firms, and businesses expanding into new markets. They serve a diverse range of industries, specializing in financial services, technology, insurance, and property management.
- Mission or purpose statement: To help businesses scale faster, smarter, and without operational limits by building high-performance remote teams.

## Products & Services
- **Talent Placement (Virtual Assistants & Specialists)**: Extend Your Team fills roles including Executive Assistants, Customer Support Representatives, Bookkeepers, Accountants, Sales Development Reps, Project Managers, and more. They emphasize that their talent averages 5-15 years of experience and are "self-starters" who require minimal oversight.
- **Team Building & Augmentation**: They offer to build entire teams (e.g., a 187-person customer support team for a fintech client in 30 days) or fill single roles, embedding professionals into a client's existing workflows.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Employs 32 people (as of mid-2026), with a yearly headcount growth of +12.5% [linkedin.com](https://www.linkedin.com/company/extendyourteam). They claim to have built a 187-person customer support team for one client in 30 days.
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Active job postings have grown by 400% year-over-year. The company reports a 69.6% yearly increase in LinkedIn followers, indicating growing brand awareness [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Competitive Advantages
- **Proprietary Vetting Process ("Smart Talent System")**: A 5-step vetting process that they claim guarantees candidates with the right skills, cultural fit, and autonomy. Only 1% of applicants make it to the client interview stage [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Focus on High-Caliber, Experienced Talent**: Unlike typical low-cost VA firms, they focus on hiring experienced professionals (7+ years average) who can contribute from day one with minimal oversight.
- **Speed of Hiring**: They advertise the ability to hire in as little as 48 hours.

## Strategic Focus
- **Scaling Operations for High-Growth Clients**: Their case studies and messaging focus on helping companies that are "outpacing their current structure" and need to scale quickly without overhead bloat.
- **Deepening Specialization in Financial Services**: Many current job postings (e.g., Card Services, Fraud Operations, HELOC, Loan Servicing) and their talent sources (Capital One, American Express) indicate a strong focus on the financial services sector [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Why Work Here
- **Remote-First & Flexible**: All roles are remote, based in the Philippines. The company offers a "Hybrid Workspace" designation, suggesting some roles may have occasional on-site requirements [builtin.com](https://builtin.com/company/extend-your-team).
- **Employee Benefits**: They offer free healthcare, dental, life insurance, paid time off, and a birthday cake for employees [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Supportive Culture**: They assign a coach to help onboard and support every new hire. The company has a 4.2/5.0 employer rating on LinkedIn, with high marks for Work-Life Balance (4.5) and Compensation (4.3) [linkedin.com](https://www.linkedin.com/company/extendyourteam).
- **Hiring Eligibility**: The company currently only hires people who reside in the Philippines [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).

## Sources
1. [extendyourteam.com](https://www.extendyourteam.com/)
2. [builtin.com](https://builtin.com/company/extend-your-team)
3. [linkedin.com](https://www.linkedin.com/company/extendyourteam)
4. [extendyourteam.com (Careers)](https://www.extendyourteam.com/join-our-team/)

## Other roles at Extend Your Team

- [Team Leader (HELOC)](https://feeny.ai/job/team-leader-heloc-extend-your-team-philippines-09yzpkn340v6) — Philippines
- [Compliance Project Manager](https://feeny.ai/job/compliance-project-manager-extend-your-team-philippines-770s3ppcehy0) — Philippines
- [HIL Partnership Support Specialist](https://feeny.ai/job/hil-partnership-support-specialist-extend-your-team-philippines-6cbz26ryht4y) — Philippines
- [Complaints Specialist](https://feeny.ai/job/complaints-specialist-extend-your-team-metro-manila-pb9ehg9fqmmd) — Metro Manila, Philippines
- [Loan Origination Customer Support](https://feeny.ai/job/loan-origination-customer-support-extend-your-team-metro-manila-aff9yzbbk2r0) — Metro Manila, Philippines
- [Closing Coordinator](https://feeny.ai/job/closing-coordinator-extend-your-team-metro-manila-ftky165zx343) — Metro Manila, Philippines
- [Originations Backend (HOI Specialist)](https://feeny.ai/job/originations-backend-hoi-specialist-extend-your-team-philippines-kg6nfcs0khye) — Philippines
- [Liens Operations Specialist](https://feeny.ai/job/liens-operations-specialist-extend-your-team-philippines-r7k9bernxt0a) — Philippines
- [Compliance Operations Analyst](https://feeny.ai/job/compliance-operations-analyst-extend-your-team-philippines-w6r5tmpfp159) — Philippines
- [Loans Operations Specialist](https://feeny.ai/job/loans-operations-specialist-extend-your-team-philippines-s6z7v6tjjtkd) — Philippines