--- title: 'Operations Lead at Trust Wallet' canonical: 'https://feeny.ai/job/operations-lead-trust-wallet-global-mmywyd2m9njh' type: 'job' last_seen: '2026-09-07' --- # Operations Lead at Trust Wallet - **Company:** Trust Wallet - **Location:** Global - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-06 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/trust-wallet/044e897e-1f08-42a2-b6b9-9272e60622f4 ## Job description ## About the company Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners. ## THE OPPORTUNITY Trust Wallet is looking for an Operations Lead to drive operational excellence across the business. This role will oversee day-to-day operations, improve internal processes, coordinate cross-functional initiatives, and support scalable growth. The ideal candidate is highly organized, data-driven, and comfortable working in a fast-paced Web3 environment. The Customer Support Manager will report directly to this role. ## KEY RESPONSIBILITIES - Lead and optimize daily business operations to ensure efficiency and alignment with company goals. - Design, implement, and improve operational processes, workflows, and internal controls. - Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution. - Monitor operational KPIs and prepare regular reports for leadership. - Identify bottlenecks, risks, and areas for improvement, and implement practical solutions. - Manage vendor relationships and support procurement or external partnerships where relevant. - Support budgeting, resource planning, and operational forecasting. - Coordinate strategic projects and ensure timely delivery across teams. - Develop documentation, SOPs, and internal policies to support scale and consistency. - Help build a strong operational culture focused on accountability, agility, and continuous improvement. - Embed within cross-functional workflows to understand how work is actually being performed, identify informal dependencies and ownership gaps, and translate them into clear, repeatable operational processes. - Identify recurring operational work being absorbed by other functions, establish the appropriate processes and ownership model, and transition that work into a scalable operational structure. ## REQUIREMENTS - Bachelor’s degree in Business, Operations, Management, Finance, or a related field. - 5+ years of experience in operations, business management, project management, or a related function. - Experience in technology based companies a must have, - Experience in fintech or crypto is strongly preferred. - Strong project management and stakeholder management skills. - Excellent analytical and problem-solving abilities. - Proven ability to improve processes and manage multiple priorities effectively. - Strong communication skills and ability to work across global, remote teams. - Comfortable with data, reporting, and operational planning tools. - Self-starter with a hands-on mindset and strong sense of ownership. ## PREFERRED QUALIFICATIONS - Experience in a high-growth startup or scaling environment. - Familiarity with crypto wallets, blockchain ecosystems, and digital asset products. - Experience building SOPs, dashboards, and operational frameworks. - Knowledge of compliance, risk, or customer operations is a plus. ## ADDITIONAL INFORMATION This is a global and fully remote role. You must have the right to work for the country you are based. WHY WORK AT TRUST WALLET? - Be a part of the world’s leading blockchain ecosystem that continues to grow. - Excellent learning and career development opportunities. - Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. - Tackle fast-paced, challenging and unique projects. - Work in a truly global organization, with international teams and a flat organizational structure. - Work fully remotely with flexible working hours. - Enjoy competitive salary and benefits. Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone. Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date. ## About Trust Wallet ## Company Overview - **One-liner**: Trust Wallet is a self-custody, multi-chain crypto wallet and Web3 gateway that enables millions of users to securely store, manage, swap, stake, and access dApps across 100+ blockchains. - **Entity Type**: Private (acquired by Binance in 2018) - **Headquarters**: Dubai, United Arab Emirates - **Founded**: 2017 - **Founders**: Not publicly disclosed (CEO: Felix Fan) ## Core Business - **Primary industry**: Cryptocurrency / Web3 infrastructure (self-custody wallet and decentralized application platform) - **Target customers**: B2C (individuals from beginners to experienced users) and B2B developers (building dApps and wallets on the platform) - **Mission or purpose statement**: “To give everyone the freedom to truly own, by building the foundations for the future of the free web.” Also: “To become the most trusted hub for Web3 experiences.” ## Products & Services - **Trust Wallet (Mobile & Desktop)**: A self-custody wallet app for iOS and Android (and a desktop version) that supports 10M+ digital assets (crypto, NFTs) across 100+ blockchains. Features include buy/sell/swap, staking for rewards, an in-app dApp browser, encrypted cloud backup, and proactive security alerts for risky transactions. Rated 4.7 on the App Store and 4.6 on Google Play with 2.7M reviews. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual revenue estimated at $10 M (source: LinkedIn); total funding not applicable since acquisition; acquired by Binance on 2018-07-31 (amount undisclosed) - **Notable Investors/Partners**: Binance (parent company) - **Growth Signals**: - Trusted by 200M+ users - Headcount of 139 employees (+16.6% year-over-year) - Operates in 47 countries - Supports 100+ blockchains and 600M+ NFTs - ISO certified and independently audited - High ratings (4.7/4.6) across 2.7M reviews ## Competitive Advantages - **Self-custody model**: Users control their private keys and secret phrases; Trust Wallet cannot access funds. - **Multi-chain breadth**: 100+ blockchains and 10M+ assets in a single interface. - **Privacy-first**: No personal tracking (no IP address or balance tracking). - **Security focus**: Proactive risk alerts, encryption, and independent audits. - **Large, active user base**: 200M+ users create a strong network effect for dApp developers. - **Backing of Binance**: Provides resources, liquidity, and ecosystem integration. ## Strategic Focus - Building a seamless Web3 hub that acts as a personal companion for navigating the on-chain economy and emerging AI landscape. - Expanding the open ecosystem to bring more people safely on-chain. - Continuing to prioritize user obsession, trust, and decentralization. ## Why Work Here - **Work culture**: Remote-first with a global team spanning 19 time zones; flat structure without traditional hierarchies; fully agile and collaborative. - **Values**: User-obsessed, humble, integrity, open, ownership, and execution-oriented. - **Perks**: Competitive compensation, paid time off, employee wellbeing schemes, learning & development programs, and career advancement opportunities. - **Engineering environment**: Teams tackle cutting-edge challenges in crypto, building high-performance, user-friendly decentralized experiences. - **Inclusive and diverse**: The team values diverse backgrounds and emphasizes a growth mindset. ## Sources 1. [trustwallet.com](https://trustwallet.com/about-us) – About Us 2. [trustwallet.com](https://trustwallet.com/careers) – Careers page 3. [trustwallet.com](https://trustwallet.com/) – Homepage (product details, ratings) 4. [linkedin.com](https://www.linkedin.com/company/trustwallet) – LinkedIn company profile (headcount, revenue estimate, acquisition) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/trust-wallet) – Engineering talent network ## Other roles at Trust Wallet - [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-trust-wallet-global-sfmq2e5y6hgn) — Global - [Content Strategist (Social Media)](https://feeny.ai/job/content-strategist-social-media-trust-wallet-global-mpbjhr36vs79) — Global - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-trust-wallet-global-wdthwqfty1zd) — Global - [Public Relations Manager](https://feeny.ai/job/public-relations-manager-trust-wallet-global-4hsag1cpb59y) — Global - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-trust-wallet-global-g8cfpdemv5rz) — Global - [Design Engineer](https://feeny.ai/job/design-engineer-trust-wallet-global-jxqbtax581cg) — Global - [Senior Mobile Engineer (React Native)](https://feeny.ai/job/senior-mobile-engineer-react-native-trust-wallet-global-yne4f1ymvhyx) — Global - [Brand Video Creator & KOL Partner (视频创作)](https://feeny.ai/job/brand-video-creator-kol-partner-trust-wallet-global-5a0wnb2fbtjv) — Global - [Join Our Engineering Talent Network](https://feeny.ai/job/join-our-engineering-talent-network-trust-wallet-global-33z4f30q035w) — Global - [Senior Business Development Manager](https://feeny.ai/job/senior-business-development-manager-trust-wallet-global-3k38537rmwkd) — Global