---
title: 'Operations Manager-6345 at itD Tech'
canonical: 'https://feeny.ai/job/operations-manager-6345-itd-tech-san-jose-t6ghjhd003qp'
type: 'job'
last_seen: '2026-10-13'
---

# Operations Manager-6345 at itD Tech

- **Company:** itD Tech
- **Location:** San Jose, CA
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/itd/jobs/4444207009

## Job description

Operations Manager

itD is seeking an Operations Manager to provide business operations coverage for the data center site selection team of a leading global technology company during a planned leave, keeping a weekly internal approvals process on cadence, advancing the implementation and testing of a new portfolio management platform, and sustaining leadership reporting and communications. The ideal candidate will bring deep experience in business operations, program coordination, and process management and a track record of delivering on-time executive approval cycles, accurate reporting, and successful internal tool adoption.

Location: Remote. Pacific time zone preferred; candidates in Pacific through Eastern time zones will be considered if highly qualified.

Pay Rate: $37.00–$43.83 per hour, depending on experience.

Duration: Contract, 10 Months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

## Responsibilities

- Run the weekly internal approvals cadence end to end, including intake, materials preparation, pre-read routing, tracking, and follow-through.
- Quality-check approval decks and intake submissions against templates, chase down missing information from owners, and coordinate cross-functional sign-offs (finance, space, legal, energy) while keeping stakeholders aligned on SLAs.
- Maintain the approvals tracker as the source of truth, and keep the approvals hub site, process documentation, workflow diagrams, and glossary current; support logistics for live deal reviews.
- Serve as business-side implementation and testing lead for a new portfolio management platform: define and test approval-workflow requirements, run user testing sessions, triage feedback with engineering, validate data quality, and drive migration of legacy records.
- Draft concise updates, pre-reads, and announcements for director and VP audiences, tailored to stakeholder preferences, and maintain distribution lists and notification groups.
- Maintain and improve dashboards and recurring reporting on approvals status, pipeline, and cycle time (including 2-week and 30-day look-aheads); produce operating reviews and ad hoc analyses for leadership.
- Document current-state workflows, surface bottlenecks, implement automation opportunities, and lead change management (comms plans, training, office hours, user guides, adoption tracking).

Internal Responsibilities

- Attend regular internal practice community meetings.
- Collaborate with your itD practice team on industry thought leadership.
- Complete client case studies and learning material (blogs, media material).
- Build out material to contribute to the Digital Transformation practice.
- Attend internal itD networking events (in person and virtual).
- Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

- 5+ years of experience in business operations, program/project coordination, or process management.
- Demonstrated experience running a recurring, deadline-driven process with executive stakeholders.
- Experience gathering requirements and partnering with engineering or product teams on internal tool implementation and user acceptance testing (UAT).
- Strong written communication, including the ability to write concisely for senior leadership.
- Strong analytical and organizational skills with high attention to detail while managing many parallel workstreams.
- Proficiency with Google Workspace (Docs, Sheets, Slides) and project tracking tools.
- Ability to maintain confidentiality and handle highly sensitive information with discretion.

## Preferred Qualifications and Skills

- Experience in data centers, real estate development, energy, infrastructure, or capital projects.
- Experience with internal approval, governance, or capital-authorization processes.
- Experience with data visualization or dashboarding tools.
- Experience with change management and user adoption for internal platforms.
- Certification in project management or operations management (e.g., PMP, Agile).

Education

- Bachelor's degree in a related field preferred. Candidates without a bachelor's degree must have 8+ years of relevant experience.

Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

## About itD Tech

## Company Overview
- **One-liner**: itD Tech helps enterprises become AI‑ready by evolving systems, governance, operations, and customer ecosystems through a combination of consulting, managed services, and proprietary SaaS platforms.
- **Entity Type**: Private (privately held, woman‑ and minority‑owned)
- **Headquarters**: Campbell, California, United States (Silicon Valley) – also listed as San Jose, CA on its website
- **Founded**: 2005
- **Founders**: Renée La Londe (CEO)

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting; Digital Transformation; AI Readiness; Software Development
- **Target customers**: B2B – Fortune 500 enterprises across technology, healthcare, and finance
- **Mission or purpose statement**: “Innovate Transform Deliver” – solving the toughest business challenges by combining the experience of a full‑service consultancy with the agility of a specialized firm. The company’s motto is “Impossible drives us.”

## Products & Services
- **ChaMa® (Change Management)**: A proprietary SaaS platform that digitizes enterprise change management, helping organizations measure, track, implement, and manage change at scale.
- **SmartConX™ (Integration as a Service)**: A PaaS offering pre‑built connectors and custom integrations to seamlessly connect digital experiences.
- **fastr.ai (Intelligent Recruiting Platform)**: An AI‑powered cloud platform that re‑engineers the recruiting process by enabling talent teams to instantly discover candidates.
- **Enterprise Search & Personalization (powered by Coveo)**: An AI/ML‑driven search and data management solution for IT, e‑commerce, and customer support.
- **AI‑Ready Enterprise Foundations**: Services to clean data pipelines, achieve data parity, and build scalable infrastructure for production‑grade AI.
- **AI‑Enabled Operations & Workforce**: Leveraging ChaMa® to automate high‑volume technical tasks and shift teams from reactive execution to strategic innovation.
- **Intelligent Customer Ecosystems**: Federated search, LLM‑powered M&A assistants, and SmartConX™ integrations that turn support into a revenue engine (e.g., $54M in annual case deflections, 50% increase in self‑service).
- **Secure & Governed AI**: Automated governance frameworks and proactive moderation models for compliance and audit‑readiness.
- **Other services**: BI, data & analytics, software engineering, cloud engineering, PMO, managed services, digital accessibility, enterprise community management, and quality assurance.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held)
- **Key Metric**: Annual revenue not formally disclosed. Third‑party data (LinkedIn) estimates USD $310,000, but this appears inconsistent with the company’s scale and client base; the website cites over $500M in leaked revenue identified and $121M+ in revenue generated/protected through its work.
- **Notable Investors/Partners**: No external funding rounds identified; company appears organically grown. Partners include Coveo, Khoros, and major enterprise technology firms. Clients include Fortune 500 names across tech, healthcare, and finance.
- **Growth Signals**:
  - 400+ zero‑disruption rollouts delivered with on‑time record
  - 100% data parity in migration of 24,000+ complex M&A records
  - 5,000+ manual ops hours reclaimed annually through automation
  - 54% improvement in customer experience metrics
  - 25+ Stevie Awards, multiple Forrester and Khoros awards, “Disruptor Company of the Year”

## Competitive Advantages
- **20 years of enterprise delivery** with a track record of on‑time, zero‑disruption rollouts for Fortune 500 clients.
- **Proprietary SaaS platforms** (ChaMa®, SmartConX™, fastr.ai) that embed change management and automation directly into engagements.
- **People‑first change management** methodology that ensures technology adoption sticks – a key differentiator in AI transformation projects.
- **Woman‑ and minority‑owned** certification (WBENC) that attracts a diverse talent pool and provides a unique perspective for clients.
- **Global delivery model** with onshore/nearshore/offshore centers in the US, India, Poland, Mexico, Ireland, and the UK, enabling follow‑the‑sun support.

## Strategic Focus
- Helping enterprises become **AI‑ready** by modernizing data governance, operations, and customer ecosystems.
- Expanding the use of its proprietary SaaS products (ChaMa®, SmartConX™, fastr.ai) as revenue‑generating platforms.
- Deepening expertise in **secure and governed AI** to turn compliance into a competitive advantage.
- Continuing to invest in **enterprise search, LLM‑powered tools, and intelligent self‑serve** for customer experience.

## Why Work Here
- **Culture**: Core values of “Trust above all,” “Extreme teamwork,” “Relentless innovation,” “Make success personal,” and “Diverse people. Divergent thinking.” The company emphasizes a flexible, ambitious environment where employees can “define your own journey.”
- **Remote/Hybrid**: Many roles are listed as fully remote (e.g., Remote PST, CST/EST), though there are physical offices in San Jose (HQ), San Francisco, Austin, Wichita, Hyderabad, Krakow, Guadalajara, London, and Cork.
- **Benefits** (per careers page):
  - **Health**: Health, dental, vision insurance; Health Savings Account
  - **Future**: Life insurance, disability insurance, 401K matching, financial advisor
  - **Time**: Flexible hours, holidays, competitive wages, bereavement leave
  - **Well‑Being**: Employee assistance, tuition reimbursement, commuter benefits, company events
- **Employee Sentiment**: LinkedIn employer rating 3.7/5 (125 reviews) – Work‑Life 3.8, Compensation 3.4, Culture 4.0, Career 3.7.
- **Diversity & Giving**: Woman‑owned business; runs the Girls Leadership Academy Meetup (GLAM) and provides internships to female engineering students through the Institute of Technology & Science for Women.

## Sources
1. [itdtech.com](https://www.itdtech.com/) – Main website
2. [itdtech.com/careers](http://itdtech.com/careers) – Careers page
3. [itdtech.com/careers/work-with-us](http://itdtech.com/careers/work-with-us) – Work With Us page
4. [itdtech.com – Overview Flyer (PDF)](https://itdtech.com/wp-content/uploads/2025/08/itD_Overview_Flyer.pdf) – Company overview
5. [linkedin.com/company/itd-tech](https://www.linkedin.com/company/itd-tech) – LinkedIn company page (employees, financials, reviews)

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