---
title: 'Operations Manager, Americas Control Tower at Flexport'
canonical: 'https://feeny.ai/job/operations-manager-americas-control-tower-flexport-guadalajara-q8fq9wka191r'
type: 'job'
last_seen: '2026-10-28'
---

# Operations Manager, Americas Control Tower at Flexport

- **Company:** Flexport
- **Location:** Guadalajara, Mexico
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8237417

## Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

The Manager, Americas Control Tower leads the execution strategy for ocean and air freight operations across North and Latin America, based out of Flexport’s Guadalajara office. This role is responsible for driving operational excellence through consistent process execution, quality management, and standardization across regions, panning Ocean (FCL/LCL) and Air, and Flexport’s growing Control Tower product suite. The Operations Manager oversees the daily performance of their team’s workflows, ensuring accuracy, timeliness, and adherence to service standards. A key focus of this role is developing scalable, repeatable processes that enhance efficiency and consistency across pre-departure tasks, while also overseeing select post-arrival functions owned by the Control Tower. This position works closely with regional Gateway, Carrier Performance Management, and Demand teams to identify performance gaps, implement best practices, and align stakeholders around a shared goal: delivering a seamless, best-in-class experience for our clients.

Responsibilities:

## Team Leadership & Control Tower Development

- Build, lead, and develop a team of Gateway Operators within the Americas Control Tower, able to execute across both ocean and air modes
- Serve as the primary leadership presence for the Americas Control Tower from day one; act as the bridge between Control Tower operators and regional Gateway leadership teams
- Establish clear escalation protocols, communication rhythms, and performance standards between the Control Tower and its regional counterparts
- Lead weekend and after-hours coverage planning for accounts requiring extended support

Operational Performance

- Oversee exception management workflows: dwelling cargo, document discrepancies, milestone gaps, line holds, and carrier SLA resolution
- Ensure flexibility is maintained across ocean and air modes; gateway operators flex between modes based on volume and account needs
- Act as a client-facing escalation point for high-priority issues, partnering with Account Management and Demand to ensure client expectations are met and communicated clearly
- Partner with Americas ops leaders on outbound forecasting, terminal dwell, milestone accuracy, and timely carrier communication

Process, Standards & Scalability

- Develop and maintain SOPs for all Control Tower-managed functions; ensure consistent, repeatable, and compliant execution across modes and accounts
- Generate SLAs for the Control Tower team aligned with regional and company-wide goals

Stakeholder Partnership & Reporting

- Develop dashboards and reporting to measure team performance; support regional leadership in data-driven decisions on carrier strategy and account management
- Collaborate with Carrier Performance Management and Demand teams to surface insights from Control Tower-managed shipments
- Partner with product leaders to develop product strategy that supports Control Tower execution needs

Hiring & Team Growth

- Plan for headcount, hire, grow, and manage a high-performing team as scope expands
- Identify and develop team leads from within the operator cohort as the Control Tower matures

Experience Needed:

- BA/BS degree and/or 5+ years of experience in relevant freight forwarding, transportation, or supply chain roles
- 3+ years of people management experience in a relevant freight forwarding, transportation, or supply chain role required
- English and Spanish language fluency required, as the role requires professional-level Spanish for team leadership and shipper/carrier coordination
- In-depth knowledge of freight forwarding technology and platforms; experience partnering with product teams to deliver operational improvements
- Analytical, metrics-driven approach to problem solving; strong working knowledge of analytical tools (Looker, BI dashboards, AI, Google Suite/Microsoft Suite, etc.)
- Experience developing and enforcing SOPs in a high-volume operational environment
- Excellent communication, interpersonal, and organizational skills, including the confidence to represent Flexport directly to clients and carriers; ability to manage effectively across time zones and cultural contexts

Preferred Qualifications:

- Portuguese language proficiency
- Ability and willingness to travel to the US as needed

Worried about not having any freight forwarding experience?

- Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
- What’s freight forwarding and why does it matter? Listen to Ryan, our CEO explain what freight forwarding is and why improving global trade can help to connect the world and break down economic barriers in this Fast Company Freethink Original Series video.
- We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

#LI-onsite

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information.

## About Flexport

## Company Overview
- **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Ryan Petersen

## Core Business
- **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding
- **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries
- **Mission or purpose statement**: "To make global trade so easy there will be more of it."

## Products & Services
- **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management.
- **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class.
- **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies.
- **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs.
- **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries
- **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources)
- **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide

## Competitive Advantages
- **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations.
- **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments.
- **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class.
- **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity.
- **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models.

## Strategic Focus
- **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations.
- **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend).
- **Global expansion**: Operating across continents and time zones, with offices in multiple global locations.
- **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders.

## Why Work Here
- **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor.
- **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages.
- **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure.
- **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work.
- **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options.
- **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world."

## Sources
1. [flexport.com](https://www.flexport.com/company/careers/)
2. [flexport.com](https://www.flexport.com/)
3. [flexport.com](https://www.flexport.com/company/about-us/)
4. [flexport.com](https://www.flexport.com/careers/jobs/)
5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1)

## Other roles at Flexport

- [Ocean Operations Associate](https://feeny.ai/job/ocean-operations-associate-flexport-shenzhen-b7j0n9tf95sc) — Shenzhen, China
- [Ocean Planning Associate](https://feeny.ai/job/ocean-planning-associate-flexport-jakarta-kdjtjcdytwzd) — Jakarta, Indonesia
- [Customs Associate](https://feeny.ai/job/customs-associate-flexport-bellevue-swbtcvqkc1h8) — Bellevue, WA
- [Director, EMEA Ocean Operations](https://feeny.ai/job/director-emea-ocean-operations-flexport-amsterdam-7pnwesppvt49) — Amsterdam, Netherlands
- [People Business Partner, EMEA](https://feeny.ai/job/people-business-partner-emea-flexport-amsterdam-frhc0fwads6z) — Amsterdam, Netherlands
- [Account Manager III, Fulfillment](https://feeny.ai/job/account-manager-iii-fulfillment-flexport-atlanta-camhqce34xn3) — Atlanta, GA / Chicago, IL / Dallas, TX / Los Angeles, CA
- [Senior Associate, Control Tower & Service Delivery](https://feeny.ai/job/senior-associate-control-tower-service-delivery-flexport-shenzhen-twr7qsqcm4a3) — Shenzhen, China
- [Commercial Graduate Trainee](https://feeny.ai/job/commercial-graduate-trainee-flexport-frankfurt-f5t0ey875s84) — Frankfurt, Germany / Hamburg, Germany
- [Account Executive I (Farmer)](https://feeny.ai/job/account-executive-i-farmer-flexport-bellevue-dga00xf2ab1f) — Bellevue, WA
- [Account Executive II (Farmer)](https://feeny.ai/job/account-executive-ii-farmer-flexport-bellevue-s06tsxpv7jc0) — Bellevue, WA