---
title: 'Operations Manager Assistance at Everbridge'
canonical: 'https://feeny.ai/job/operations-manager-assistance-everbridge-united-kingdom-p7bwf4hv720s'
type: 'job'
last_seen: '2026-11-05'
---

# Operations Manager Assistance at Everbridge

- **Company:** Everbridge
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.lever.co/everbridge/674133dd-5b33-44bf-9570-f610a9849d87

## Job description

Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. Our technology helps organizations communicate quickly, coordinate effectively, and protect their people during critical events and operational disruptions.

As an Associate Solutions Consultant, you’ll become a trusted partner to large-scale customers, helping them maximize the value of the Everbridge platform. You’ll guide clients through deployment, adoption, training, ongoing optimization, and issue resolution combining project coordination, technical consulting, and customer success.

You’ll also serve as the customer advocate within Everbridge, ensuring feedback reaches the teams best positioned to act on it. Working closely with clients, Account Management, Operations, Product, and Engineering, you’ll help deliver solutions that are reliable, well adopted, and aligned with business needs.

This is a remote, home-based role open to candidates anywhere in the UK.

What you'll do:

- Lead service delivery: Manage daily medical and travel assistance operations, including air ambulance, commercial flight repatriations and insurance-related cases. Ensure teams meet client SLAs, KPIs and requirements for response times, case progression, handovers, documentation and billing.
- Lead and develop the team: Manage Team Leaders, Supervisors, Case Managers, Administrators and Medical Assistance Coordinators. Oversee recruitment, training, performance, scheduling, capacity planning and surge cover.
- Oversee complex cases: Ensure clear ownership, timely triage and appropriate escalation of critical, high-value, security, evacuation, repatriation and VIP cases. Support major incidents and business continuity responses. Monitor costs and financial exposure, escalating decisions beyond your authority.
- Coordinate care and providers: Work with medical professionals, clients and assistance partners to arrange safe transfers and repatriation. Monitor provider quality, availability, responsiveness, capacity and cost.
- Manage clients and service recovery: Support client reviews, audits and governance. Lead escalated complaints and appeals, ensuring timely resolution and accurate reporting.
- Maintain quality and compliance: Embed operational policies and procedures, oversee case and call reviews, support audit readiness, manage incidents and risks, and drive continuous improvement.
- Support change and reporting: Help deliver new clients, products, processes and systems. Provide senior leaders with clear reporting on staffing, case volumes, response times, backlogs, SLAs, quality, complaints, costs, provider performance and emerging risks.

What you'll bring:

- A relevant degree or equivalent professional experience.
- Experience leading a 24/7 operation in medical assistance, travel or health insurance, or complex claims.
- Understanding of assistance and claims operations, including repatriation, evacuation, delegated authority, client SLAs and relevant regulatory requirements.
- Experience in people leadership, workforce planning, quality improvement, complaint handling, incident management and change delivery.
- Calm, empathetic and decisive, with sound judgement in time-critical situations.
- Strong communication, data and financial skills, with the ability to build trusted relationships across clients, providers and internal teams.
- Experience with case-management, telephony, workforce-management and reporting systems.
- Fluent English; additional languages are desirable.
- Availability for rostered on-call and critical-incident support, with occasional travel.
- Qualifications in quality, continuous improvement, project or change management are desirable.

## #LI-HG1

Why Everbridge:

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

- Comprehensive healthcare coverage to ensure your well-being.
- Life & Total Permanent Disability Insurance to protect you and your loved ones.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

## About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

## Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.

## About Everbridge

## Company Overview
- **One-liner**: Everbridge provides a critical event management (CEM) platform that helps organizations keep people safe and operations running during crises.
- **Entity Type**: Public (NYSE: EVBG)
- **Headquarters**: Vienna, Virginia, United States
- **Founded**: 2002
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: Critical Event Management, Enterprise Resilience, Public Safety & Security
- **Target customers**: B2B – global corporations, government agencies, nonprofit institutions, and enterprises
- **Mission/purpose**: “Keep People Safe and Organizations Running™” – digitizing organizational resilience to anticipate, mitigate, respond to, and recover from critical events.

## Products & Services
- **High Velocity CEM™ Platform**: AI-powered, end-to-end platform for incident response, risk visibility, coordination, and continuous improvement.
- **Everbridge Mass Notification**: Industry-leading notification engine that sends 5 billion messages per year to 600 million people across SMS, email, desktop alerts, and voice.
- **Everbridge 360™**: Real-time risk visibility and coordinated response solution.
- **Five core resilience solutions**: Business Operations, Digital Operations, People Resilience, Public Safety, and Smart Security.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (public company; market cap varies by day)
- **Key Metric**: Annual Revenue – $448.8M (as per LinkedIn profile)
- **Total Funding**: $2.7B (cumulative, includes prior rounds and likely debt; company is now public)
- **Notable Investors/Partners**: Not explicitly listed; customers include 6,500+ global organizations; cited by Forrester for delivering 358% ROI.
- **Growth Signals**: Employee headcount of 1,094 (+3.9% YoY, +60 people); presence in 25 countries; 160+ worldwide patents; trusted by thousands of global enterprises and government agencies.

## Competitive Advantages
- **Industry‑leading AI**: Purpose‑built AI powers the High Velocity CEM platform, enabling autonomous actions when needed and human‑guided control when required.
- **Scale & Reliability**: Over 20 years of operation, 5 billion messages sent annually, and a track record of 99.999%+ uptime.
- **Comprehensive ecosystem**: The only end‑to‑end CEM platform covering the full incident lifecycle from threat identification to recovery.
- **Standards framework**: CEM Standards Framework™ and “Best in Resilience” certification provide a measurable, standardized approach to organizational resilience.

## Strategic Focus
- **Digitizing resilience**: Moving organizations from reactive incident response to proactive, AI‑driven critical event management.
- **Expanding AI capabilities**: Deepening automation and predictive analytics to improve response speed and accuracy.
- **Global reach**: Continuing to scale across industries and geographies, especially in public safety and enterprise security.

## Why Work Here
- **Culture & Values**: The company emphasizes its CLIP values – Customer First, Learning, Integrity, People. Employee resource groups (“Bridger Communities”) foster inclusion and connection.
- **Work Model**: “We may work in different places, but we’re one team” – indicates a flexible/hybrid environment with strong emphasis on social connection and inclusion.
- **Benefits**: Comprehensive medical/dental/vision, flexible PTO, retirement with employer match, short‑ & long‑term disability, FSA/HSA, telehealth, adoption assistance, and two paid volunteer days per year.
- **Learning & Development**: LinkedIn Learning subscription, internal promotion culture, and a focus on continuous skill‑building to foster employee resilience.
- **Mission‑driven**: Opportunity to work on technology that directly impacts public safety and organizational resilience on a global scale.

## Sources
1. [everbridge.com – Careers](https://www.everbridge.com/about/careers/)
2. [everbridge.com – Homepage](https://www.everbridge.com/)
3. [everbridge.com – Leadership](https://www.everbridge.com/about/leadership/)
4. [linkedin.com – Everbridge Company Profile](https://www.linkedin.com/company/everbridge)
5. [everbridge.com – History](https://www.everbridge.com/about/history/)

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