---
title: 'Operations Manager — Electronics Vertical at SOUM'
canonical: 'https://feeny.ai/job/operations-manager-electronics-vertical-soum-riyadh-m6rg0j95cbmj'
type: 'job'
last_seen: '2026-09-08'
---

# Operations Manager — Electronics Vertical at SOUM

- **Company:** SOUM
- **Location:** Riyadh, Saudi Arabia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/soum/233186f4-6c05-4071-9021-0e4eb309481a

## Job description

## About Soum

Soum is Saudi Arabia's leading B2C marketplace for used electronics and used cars. In five years, we have grown into a trusted platform for buyers and sellers across the Kingdom, combining rigorous quality standards with a technology-first approach. We are now scaling our electronics vertical significantly, and we are looking for an exceptional Operations Manager to lead that growth.

Job Overview This is a high-ownership, high-impact role at the heart of Soum's electronics business. You will be responsible for building, scaling, and continuously improving end-to-end operations — from inbound inventory and quality control through to last-mile delivery and customer fulfilment. You will set the operational tempo, define the standards, and hold the line on execution. We are looking for someone who approaches operations with the same precision, discipline, and conviction that defines world-class execution. You are the kind of person who knows exactly what is happening in your domain at any given moment — not because you micromanage, but because you build systems and teams that give you full visibility and control. You take ownership completely, act decisively, and drive results without needing to be pushed.

## What You Will Do

Build and Scale Operations

- Design, launch, and scale operational processes for the electronics vertical from the ground up or take existing operations to a significantly higher level of performance.

- Establish standard operating procedures, performance benchmarks, and quality frameworks that can sustain rapid growth.

- Oversee the full operational lifecycle — inventory management, warehousing, quality inspection, dispatch, and last-mile delivery.

- Drive Performance Through Data

- Own the analytics layer of operations: define the KPIs that matter, build dashboards, and use data daily to diagnose problems and make decisions.

- Apply quantitative thinking to identify bottlenecks, forecast demand, optimise capacity, and allocate resources effectively.

- Build a culture where decisions are evidence-based and gut feelings are validated with numbers.

Lead with Technology and AI

- Actively identify and integrate AI tools and automation into operational workflows to increase speed, accuracy, and team output.

- Stay at the frontier of how technology is changing operations and bring that knowledge into Soum before it becomes standard practice.

- Champion the use of modern tooling across your team — from warehouse management systems to AI-assisted process design.

Project Management and Execution

- Manage multiple operational projects simultaneously with complete discipline — clear plans, defined milestones, tracked progress, and zero tolerance for ambiguity.

- Anticipate risks before they become problems and have contingency plans ready.

- Drive cross-functional alignment with Product, Tech, Commercial, and Customer Experience teams to deliver on shared goals.

## Team Leadership

- Build, develop, and lead an operations team — setting high standards, providing clear direction, and holding people accountable.

- Create an environment where the team understands exactly what is expected, has the tools to deliver, and is developed continuously.

## What We Are Looking For

## Experience and Background

- 4–5+ years of progressive operations experience, ideally in e-commerce, last-mile delivery, logistics, or a related high-throughput environment.

- Demonstrated track record of building large-scale operations from scratch or scaling them significantly — not just maintaining them.

- Fluency in Arabic is mandatory. Strong English is required for cross-functional and technical work.

- Familiarity with the Saudi market and its operational dynamics is strongly preferred.

Analytical and Technical Skills

- Deeply quantitative — you are comfortable with data, use it to guide every major decision, and can build or interpret analytical models.

- Genuinely excited about AI — you follow developments in the space, experiment with new tools proactively, and find ways to apply them to operational challenges.

- Proficient with operational tooling and tech stacks relevant to e-commerce and logistics environments.

## About SOUM

## Company Overview
- **One-liner**: Soum is a re-commerce marketplace platform based in Saudi Arabia that enables individuals and businesses to buy and sell pre-owned goods—starting with electronics and expanding into automobiles and collectibles—with guaranteed, end-to-end transaction support.
- **Entity Type**: Private (Series A)
- **Headquarters**: Riyadh, Saudi Arabia
- **Founded**: 2021
- **Founders**: Bader Almubarak (CEO), Fahad Al Hassan, Fahad Albassam

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Re-commerce
- **Target customers**: B2C (individual buyers and sellers), B2B (small businesses via Merchant App), and B2B2C (telecom/retail partners with bulk-selling options)
- **Mission or purpose statement**: "Build a marketplace that enables users to buy and sell anything online with convenience, trust, and ease starting in the MENA market."

## Products & Services
- **Peer-to-Peer Marketplace**: A platform for individuals to list and sell second-hand electronics, used cars, and collectibles. Soum manages the entire transaction cycle including listing approval, logistics coordination, payment holding, and delivery guarantee.
- **Merchant App**: A dedicated tool for small businesses to sell faster and reach a wider audience through the Soum marketplace.
- **Bulk-Selling Solutions for Partners**: Tailored services for telecom and retail partners (e.g., bulk inspections, warehouse management, optimal returns) for high-volume inventory.
- **AI-Powered Platform Features**: Personalized recommendations, dynamic pricing, predictive analytics, and fraud detection models deployed across the marketplace.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Total Funding**: $22M USD to date
- **Notable Investors**: Jahez Group (lead, Series A), Isometry Capital (New York-based), Al Rajhi Partners, Khwarizmi Ventures, Outliers Venture Capital
- **Growth Signals**:
  - 10th most downloaded e-commerce app in KSA in 2023
  - Over 5 million app downloads
  - 10,000+ active listings at any given time
  - 30,000+ new listings every month
  - Facilitated hundreds of thousands of transactions across 150+ locations in Saudi Arabia
  - Headcount grew +10.3% YoY (90 employees as of latest data)
  - Expanding into UAE and other MENA markets, and testing new categories (used cars, collectibles)

## Competitive Advantages
- **Trust & Safety Moat**: Proprietary fulfillment and payment systems hold funds until the buyer confirms delivery—reducing fraud risk in a high-friction category (used goods).
- **Full-Stack Marketplace**: Unlike pure listing platforms, Soum manages pre-approval of listings, logistics, and payment escrow, creating a controlled, consistent user experience.
- **AI Integration**: Uses machine learning for recommendations, dynamic pricing, and fraud detection, making the platform smarter and safer as it scales.
- **First-Mover in MENA Re-commerce**: Dominant position in Saudi Arabia’s second-hand electronics market with a trusted brand and strong local logistics network.

## Strategic Focus
- Geographic expansion across the MENA region, starting with the United Arab Emirates
- Category expansion beyond electronics into automobiles and collectibles
- Extending return windows (from 24 hours to a week or month) to increase buyer confidence
- Scaling the merchant and partner programs to drive B2B revenue
- Continued investment in AI/ML to improve personalization, pricing, and fraud detection

## Why Work Here
- **Culture**: Soum describes itself as looking for "innovators, the hungry, the go-getters" and offers autonomy to experiment, learn, fail, and grow. The team is called "Soumers" and has worked across 14+ countries from the US to South Korea.
- **Remote/Hybrid Policy**: Mixed. Many roles are remote (e.g., Cairo-based positions), but some roles (e.g., Senior Compliance Officer, Operations roles) are on-site in Riyadh or Jeddah. The company has offices in Riyadh and Cairo.
- **Global & Diverse Team**: 90 employees spread across 8 countries (Saudi Arabia, Egypt, Pakistan, UAE, South Korea, Nigeria, Uzbekistan, US). Engineering and product teams are distributed.
- **Engineering Culture**: AI/ML is core to the product; they deploy models for recommendations, dynamic pricing, predictive analytics, and fraud detection. The technical team makes up ~12% of headcount.
- **Growth Trajectory**: High-growth startup (10%+ YoY headcount growth, expanding geographies and categories) offering significant ownership and impact.
- **Compensation**: Senior Software Engineer roles reported at ~SAR 128,877/month. Overall employer rating is 3.7/5 (19 reviews on LinkedIn), with Culture rated 3.6 and Career growth rated 3.5.
- **AI in Hiring**: Soum discloses that they use AI tools to support parts of the hiring process (reviewing applications, analyzing resumes, identifying signals), but final decisions are made by humans.

## Sources
1. [soum.sa](https://soum.sa)
2. [jobs.lever.co/soum](https://jobs.lever.co/soum)
3. [linkedin.com/company/soum-sa](https://linkedin.com/company/soum-sa)
4. [techcrunch.com](https://techcrunch.com/2023/12/20/soum-18m-series-a-funding/)
5. [cbinsights.com](https://www.cbinsights.com/company/soum)
6. [builtin.com](https://builtin.com/company/soum)

## Other roles at SOUM

- [B2C Sales Team Lead — Cars](https://feeny.ai/job/b2c-sales-team-lead-cars-soum-remote-nxz70y3ygf06)
- [Showroom Accountant](https://feeny.ai/job/showroom-accountant-soum-riyadh-e5bqd6ta03m6) — Riyadh, Saudi Arabia
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- [Logistics Specialist](https://feeny.ai/job/logistics-specialist-soum-riyadh-hyee12vy4ns8) — Riyadh, Saudi Arabia
- [Finance Operations Associate / Accountant](https://feeny.ai/job/finance-operations-associate-accountant-soum-remote-wastrhafb082)
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