---
title: 'Operations Manager at Giga'
canonical: 'https://feeny.ai/job/operations-manager-giga-bengaluru-ttzybzb5tfcz'
type: 'job'
last_seen: '2026-10-17'
---

# Operations Manager at Giga

- **Company:** Giga
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/gigaml/96445647-5946-40b6-a988-7689dfc189e3

## Job description

## ABOUT GIGA

Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.

Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.

While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.

If being part of that resonates with you, we'd love to hear from you!

- [Voice AI startup Giga raises $61M Series A](https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/)
- [DoorDash and Giga Partnership](https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/)

## THE ROLE

We're hiring an Operations Manager to run Giga's India entity as we grow the team there. You'll own the entity's day-to-day operations, help us hire and onboard great people, and support revenue operations with our go-to-market team.

This is a broad, hands-on role for someone who likes building from scratch. You'll work closely with leadership in San Francisco, and the systems you set up will become how Giga runs in India. You'll be expected to build the playbook, not inherit one.

## WHAT YOU'LL OWN

- Running the India entity day to day: Own payroll, statutory compliance (PF, TDS, GST), accounting and audit coordination, and vendor contracts, working with our legal, tax, and payroll partners.
- Building the team: Partner with hiring managers to run recruiting in India, from sourcing and interview loops to offers and onboarding.
- Employee experience: Set up onboarding, benefits, HR policies, equipment, and workspace so new hires are productive from day one.
- Revenue operations: Keep our CRM accurate, build pipeline and forecast reporting, and help run quote-to-cash: contracts, invoicing, and collections.
- Systems that scale: Turn one-off tasks into documented, automated processes that hold up as headcount grows.

## WHO YOU ARE

- 5+ years in operations, business operations, or HR and finance operations, ideally at a high-growth startup.
- You understand how payroll, statutory filings, and vendor contracts work in India, and know when to bring in specialists.
- You've run or supported recruiting end to end and care about the candidate experience.
- You're at home in a CRM and spreadsheets, and you turn pipeline and billing data into clear reporting.
- High agency, low ego. You notice gaps early, take ownership of them, and leave behind a process instead of a workaround.
- Clear communicator. You work smoothly across time zones and keep the San Francisco team in the loop without being chased.
- AI-native. You use AI tools every day to move faster and automate the repetitive parts of the job.

## NICE TO HAVE

- Hands-on with Salesforce or a similar CRM
- Prior experience at an AI or B2B SaaS startup
- Experience with list building to target leads

Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

## About Giga

## Company Overview
- **One-liner**: Giga builds enterprise AI voice agents that handle complex customer interactions with unmatched speed and scale, giving time back to humanity.
- **Entity Type**: Private (Series A, ~$61M raised in August 2025 led by Redpoint)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023 (some sources list 2024; conflicting reports)
- **Founders**: Esha Dinne (CTO) and Varun Vummadi (Co-Founder)

## Core Business
- **Primary industry**: Enterprise AI / Customer Support Automation / Software Development
- **Target customers**: B2B – large enterprises (e.g., DoorDash)
- **Mission**: “To save people time” – reprogram the world’s largest companies using AI, reaching every human on the planet.

## Products & Services
- **[AI Voice Agents]**: Enterprise-grade AI support agents that handle complex customer interactions with human-like intelligence, available as a SaaS platform or on-premise deployment.
- **[Guardrails]**: Built-in hallucination checks to ensure accuracy, with automatic fallback to human support when needed.
- **[Progressive Automation]**: Gradual automation of support workflows with performance metrics to identify automation opportunities.
- **[Insights]**: AI-powered analytics that detect customer churn drivers and highlight improvement areas.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of **$64.7M** (Seed rounds totaling ~$3.7M, plus Series A of $61M in August 2025); estimated annual revenue of **$1M** (LinkedIn data)
- **Notable Investors/Partners**: Nexus Venture Partners (Seed lead), Eight Capital, Redpoint (Series A lead), Y Combinator (Summer 2023 batch)
- **Growth Signals**: Headcount grew **+537.5% YoY** to 50 employees; customer win with DoorDash; 40+ open positions across engineering, sales, and operations; LinkedIn followers grew **+411.7% YoY** to over 30,000.

## Competitive Advantages
- **Speed and scale**: Claims to ship faster than competitors while maintaining enterprise-grade reliability.
- **Human-like AI**: Pioneering voice AI that has “never been perfected in tech history” – a technically challenging moat.
- **Customer obsession**: Deep focus on solving real customer problems, evidenced by high-profile enterprise adoption.
- **On-premise option**: Offers secure on-premise LLM deployment for data-sensitive enterprises, a differentiator vs. pure cloud solutions.

## Strategic Focus
- Scale enterprise voice AI across the world’s largest companies.
- Continue rapid hiring (especially in engineering, sales, and strategy/operations).
- Push the boundaries of reasoning AI for voice interactions.
- Build a culture of speed, ownership, and craft excellence.

## Why Work Here
- **Culture**: Values include customer obsession, operating with speed, deep care for craft, pushing boundaries, and taking ownership. Employees have high agency and are encouraged to experiment.
- **Work environment**: On-site in San Francisco (2 offices); typical time on-site is “none” but employees work from physical offices (hybrid flexibility implied).
- **Perks**: Full medical, dental, and vision coverage; Equinox gym membership; in-office ping-pong and pool table; on-demand snacks, coffee, and DoorDash credits; after-hours transportation reimbursement.
- **Engineering culture**: Strong emphasis on quality, detail, and shipping fast. 18 technical team members (36% of workforce). Open roles include Staff Backend Engineer, Senior Frontend Engineer, and AI/ML positions.
- **Growth opportunity**: High-growth startup (revenue and headcount scaling rapidly) with mission-driven work that impacts millions of customers.

## Sources
1. [builtin.com](https://builtin.com/company/giga-gigamlcom) – Company overview, size, offices, culture
2. [giga.ai/careers](https://giga.ai/careers) – Official careers page, values, benefits, open roles
3. [crunchbase.com](https://www.crunchbase.com/organization/giga-ml) – Funding, products, founders, headquarters
4. [ycombinator.com](https://www.ycombinator.com/companies/giga) – YC profile, founding date, team size, latest news
5. [linkedin.com](https://www.linkedin.com/company/gigaml) – Employee count, revenue, funding, growth metrics, open positions
6. [fortune.com](https://fortune.com) (referenced in YC news) – $61M raise and DoorDash partnership

## Other roles at Giga

- [Member of Design Staff](https://feeny.ai/job/member-of-design-staff-giga-san-francisco-mhx0yqvs753g) — San Francisco, CA
- [Customer Success Lead (San Francisco)](https://feeny.ai/job/customer-success-lead-san-francisco-giga-san-francisco-kz23h40e3ap1) — San Francisco, CA
- [Chief of Staff (Office of the CEO)](https://feeny.ai/job/chief-of-staff-office-of-the-ceo-giga-san-francisco-5r4yvkqj9b3e) — San Francisco, CA
- [Senior Forward Deployed Engineer](https://feeny.ai/job/senior-forward-deployed-engineer-giga-san-francisco-32b93zvqbjsv) — San Francisco, CA
- [Forward Deployed Engineer I/II](https://feeny.ai/job/forward-deployed-engineer-i-ii-giga-san-francisco-zb6k1m24wemt) — San Francisco, CA
- [Mobile Engineer](https://feeny.ai/job/mobile-engineer-giga-san-francisco-cnhn84zhatj4) — San Francisco, CA
- [Enterprise Sales Development Representative](https://feeny.ai/job/enterprise-sales-development-representative-giga-san-francisco-ay46kd435wcq) — San Francisco, CA
- [Founding Engineering Manager](https://feeny.ai/job/founding-engineering-manager-giga-new-york-1qtgssdybmxs) — New York, NY
- [QA Lead](https://feeny.ai/job/qa-lead-giga-san-francisco-0g1p9mndrqsw) — San Francisco, CA
- [Security Engineer](https://feeny.ai/job/security-engineer-giga-san-francisco-cmnr3bnq5x6s) — San Francisco, CA