---
title: 'Operations Manager, IT & Security at Joko'
canonical: 'https://feeny.ai/job/operations-manager-it-security-joko-paris-j7vvmd2mmwbf'
type: 'job'
last_seen: '2026-11-07'
---

# Operations Manager, IT & Security at Joko

- **Company:** Joko
- **Location:** Paris, France
- **Compensation:** €41k–€80k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/joko/89c5ce4a-9d88-48b2-9cfa-11bc50654314

## Job description

At Joko, our mission is to we help consumers save time and money when shopping online or in-store.

Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 7 million users already save money every day at 10,000+ merchants with Joko.

From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it.

Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.

It’s still day 1, come build the future of shopping with us! 🔥 Our Business Operations team At Joko, the Business Operations team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger. Our mission: Help Joko operate at its absolute best, every single day.

🦾 The role in one sentence Security is Joko’s number one priority, and you will own it where it touches every employee: from every laptop to every identity and tool. You turn the initiatives already underway into a secure-by-design, automated foundation, so a fast-growing, AI-driven company can move fast, safely.

🎯 Context Joko is the AI shopping app that helps millions of people save time and money: 7 million users, 10,000 merchants and a team of ~120 people from 18 nationalities, heading to 200+ by the end of 2027. Enterprise-grade security (SSO, MFA, audits) is one of our six company-wide priorities for 2026, and our internal IT foundation needs to scale with us: identity management, device management, business tooling, and endpoint security. This is a rare chance to own that foundation at a pivotal moment, with a blank canvas to build on and a company-wide priority behind you. This role sits at the intersection of IT Ops and security — a cross-functional role that touches everyone in the company.

🚀 Your missions

1. IT foundation & identities

- Set up an Identity Provider (company-wide SSO, plus SCIM for access lifecycle management), and own the password manager while ensuring MFA is activated wherever possible.
- Make access zero-touch: our goal is to connect most of our tools to the Identity Provider so access is granted and removed automatically. You build the integrations and automations (SSO, SCIM, low-code workflows) that make it happen.
- Deploy an MDM solution for centralised device management (device fleet, configuration, compliance).
- Review our company tooling catalogue: make sure everyone has the minimum access they need, and that security audits are up to date.

1. Security of the working environment

- Drive security best practices for the working environment (endpoint hardening, access management, ongoing team awareness such as training and phishing simulations).
- Be the go-to owner of the security of our employees' working environment.
- Security review of new tools: run the security audit on every new tool, including AI tools, and on any new way of using the tools we already have, before it is rolled out.
- Own the AI security policy: define, maintain and promote Joko’s AI security policy.

1. Day-to-day run

- Access management: With tool owners, manage access across our stack (Google Workspace, Slack, Notion, Keeper, AI tools, business SaaS): permissions, roles, reviews, onboarding, offboarding and external users. Your mission: automate today’s largely manual processes and make them as efficient as possible.
- Security alert & incident management: monitor, triage and handle alerts from our identity, device and endpoint security tools, and act as first responder on incidents affecting the working environment (compromised account, lost device, phishing, malware alert). Build and maintain incident response playbooks, and run post-incident reviews so we keep improving.
- Fleet management: In collaboration with the people team, device onboarding and offboarding.
- First-line employee support: helping colleagues with technical questions related to our tools.

💚 Why you'll love this role

- Build, don't just maintain: you choose, deploy and shape the IdP, MDM and EDR stack from day one.
- Real ownership and visibility: your work is felt by every employee, every day, and directly supports one of the company's top priorities.
- A pioneering topic: help define how we safely adopt AI agents and AI-powered workflows, in a company where everyone uses AI daily.
- A company on the rise: 7M users, 10k merchants, and a team growing from ~120 to 200+ — with a strong international, partly remote culture.

👀 Who we're looking for

- A builder at heart: you automate everything you can, and you’d rather build a tool or workflow than repeat a manual task. Showing you’ve built and automated things matters as much as your previous experience in IT & Security.
- Solid IT fundamentals (identities, device management, endpoint security, enterprise SaaS tooling), gained over ~4-7 years in IT Ops, security or systems administration.
- Strong cross-functional communication: able to gather context from business teams and translate security stakes into plain language.
- Rigor, autonomy, and a taste for building clear, durable processes.
- Open and eager to learn on emerging topics — notably AI agents and their security — and excited to help build this area from the ground up.

✨ What would make the difference (nice to have)

- Experience with an enterprise EDR / anti-malware.
- Awareness of security frameworks (SOC 2, ISO 27001…).
- Hands-on experience deploying an IdP (Okta, Google Workspace, Entra ID…) and/or an MDM (Jamf, Kandji, Intune…).

💎 Our perks (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:

- Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
- Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.

On top of that, we offer plenty of perks:

- 💸 Top-market compensation
- 📈 Equity for everyone with the chance to own a piece of what you build
- 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
- 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
- 💪 Contribution to your ClassPass subscription
- 🍼 8-week leave paid 100% for the second parent
- …and much more, check the full list [here](https://notion.so/joko/20f4ead2bfc54137b9d805bd9abbb758?pvs=4&v=e2baac50c1844149a219895e0d1c2912)!

🤝 Our hiring process

- Intro call: Quick screening with the Hiring Manager or the Talent team.
- Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).
- Step 2 – Role-specific assessments
- For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design).
- For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool).
- Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder.
- References: Up to 3 calls with former colleagues or managers.

☕ You may also be invited for coffee with team members to get a feel for our culture.

## About Joko

## Company Overview
- **One-liner**: Joko is a tech company that helps consumers shop smarter by unifying the shopping experience, preserving purchasing power, and enabling more responsible spending through a rewards and cashback platform.
- **Entity Type**: Private (startup, stage not disclosed)
- **Headquarters**: Paris, France (with offices in Barcelona, Spain and New York, USA)
- **Founded**: 2018
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Shopping rewards, consumer savings, and card-linked payments
- **Target customers**: B2C (consumers) and B2B (merchants and retailers)
- **Mission or purpose statement**: “Help people preserve their purchasing power, buy more responsibly, and save time – all at once.” The company aims to be the all-in-one app for shopping, from product discovery to rewards and payment.

## Products & Services
- **Joko App / Browser Extension**: A digital platform that offers cashback, price comparison, and universal one-click purchase capabilities across thousands of online merchants.
- **Card-Linked Solution**: A B2B product that allows retailers to offer seamless rewards and loyalty programs directly linked to consumer payment cards.
- **Gift Cards**: A gift card business that helps merchants drive sales and customer engagement.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 4 million consumers and 7,000+ merchants (as of most recent data), with a headcount of approximately 105 employees (scaling to 150+)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Active expansion into the Spanish market (Country Launcher role), aggressive hiring (40+ hires planned), and a strategic focus on AI-driven growth and B2B marketing.

## Competitive Advantages
- **Certified B Corporation**: Commitment to social and environmental impact built into the business model.
- **Technology‑led platform**: Proprietary card‑linking and universal checkout technology that simplifies the shopping experience.
- **International presence**: Offices in Paris, Barcelona, and New York enable talent access and market reach across Europe and the US.
- **Scale and network effects**: A growing base of consumers and merchants creates a virtuous loop for rewards and data.

## Strategic Focus
- **AI‑driven growth**: Investing in artificial intelligence to enhance user acquisition, retention, and monetization.
- **Geographic expansion**: Launching in Spain as the next market, with a dedicated country launcher role.
- **B2B scaling**: Building out B2B marketing and enterprise sales capabilities to sign more retailers for card‑linked and gift card solutions.
- **Talent acquisition**: Scaling headcount from ~105 to 150+ across engineering, product, sales, and operations.

## Why Work Here
- **Culture**: Described as a place for “doers who never stop learning,” with an international team spread across three hubs. Emphasis on getting out of one’s comfort zone to reach outstanding goals.
- **Remote/Hybrid/Office**: Hybrid and in‑office options available depending on role; offices in Paris, Barcelona, and New York.
- **Notable perks**: Certified B Corporation, opportunities to work on AI and growth initiatives, and the chance to impact millions of consumers’ shopping experiences.
- **Engineering culture**: The engineering team values leveraging technology to solve real consumer problems, as highlighted in their dedicated engineering blog.

## Sources
1. [engineering.joko.com](https://engineering.joko.com/about-joko/)
2. [builtin.com](https://builtin.com/company/joko)
3. [welcometothejungle.com](https://www.welcometothejungle.com/en/companies/joko/jobs)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/joko)
5. [builtin.com – Jobs](https://builtin.com/company/joko/jobs)

## Other roles at Joko

- [Legal Counsel, Commercial & IP](https://feeny.ai/job/legal-counsel-commercial-ip-joko-paris-458mz0592xw1) — Paris, France
- [Legal Counsel, Product & Privacy](https://feeny.ai/job/legal-counsel-product-privacy-joko-paris-b128xv8be51f) — Paris, France
- [Social Media Manager](https://feeny.ai/job/social-media-manager-joko-paris-rbvv9snj7yce) — Paris, France
- [Business Associate Intern (Online Business)](https://feeny.ai/job/business-associate-intern-online-business-joko-paris-g1s9sg7arx50) — Paris, France
- [Account Manager, Spain](https://feeny.ai/job/account-manager-spain-joko-madrid-jrgqgwejsm1z) — Madrid, Spain
- [Head of Finance](https://feeny.ai/job/head-of-finance-joko-paris-12wfmmeq1xkt) — Paris, France
- [Head of Online Business, US](https://feeny.ai/job/head-of-online-business-us-joko-new-york-renskqx0x6jx) — New York, NY
- [General Manager, US](https://feeny.ai/job/general-manager-us-joko-new-york-hfpdajpyrjck) — New York, NY
- [Account Manager, US](https://feeny.ai/job/account-manager-us-joko-new-york-02svjv5nqhds) — New York, NY
- [Finance Manager, Finance Operations (Financial Control & Accounting)](https://feeny.ai/job/finance-manager-finance-operations-financial-control-accounting-joko-paris-2c4mb7mjjm6y) — Paris, France