---
title: 'Operations Manager (London) at Nivoda'
canonical: 'https://feeny.ai/job/operations-manager-london-nivoda-london-dz4sf0f5wyda'
type: 'job'
last_seen: '2026-10-16'
---

# Operations Manager (London) at Nivoda

- **Company:** Nivoda
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-27
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/nivoda/e2eb4873-89e9-45a6-98dd-73ab02296240

## Job description

Working hours: Mon - Fri Location: 100% on-site in Hatton Garden, London

## About Nivoda 🚀

Nivoda is on a mission to transform the $350 billion global jewelry industry. We're building the operating system for the industry — a marketplace that connects diamond and gemstone suppliers directly with retailers, giving both sides a faster, more transparent, and more efficient way to trade. Today, Nivoda processes over $300M in annual transactions and continues to grow at an extraordinary pace, with teams based in London, New York, Hong Kong, Mumbai, and beyond.

## Our Mission 🎯

Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.

## About the Role 🤔

We're looking for a highly proactive, operationally sharp, people-first Operations Manager to lead fulfilment performance at our UK hub. You'll set clear expectations, enforce standards, and drive accountability across intake, QC, shipping, and returns while building strong relationships with key suppliers, partners, and carriers. This is a hands-on, full-accountability role: you'll own performance and culture within the hub, build on an already-established foundation, and mentor a dynamic, fast-growing team. It bridges execution with team development, and calls for strong operational judgment, structured thinking, and comfort in a fast-evolving, high-growth environment.

What will you be doing? 😎 Own UK Hub Logistics & Fulfilment Performance

- Take full ownership of fulfilment operational KPIs across the UK hub: speed, accuracy, and service levels
- Own end-to-end performance across intake, QC, shipping, and returns, ensuring adherence to service-level commitments
- Drive daily execution across the team while maintaining a strong focus on scalability and process robustness
- Review weekly operational metrics by function (intake, QC, shipping, returns, express) and implement improvements
- Maintain strong local relationships with suppliers, runners, carriers, and other local partners

Build & Scale New Workflows

- Lead the rollout and optimisation of new & existing fulfilment streams for UK
- Identify bottlenecks and implement process improvements to increase throughput and reduce errors

Lead & Develop the Team

- Manage, coach, and develop a team of 3 across intake, QC, shipping, and returns
- Run regular team check-ins and structured performance conversations, setting clear expectations and giving direct feedback
- Cultivate a team culture rooted in accountability, precision, clarity, and growth

Cross-Functional & Cross-Hub Ownership

- Act as the primary interface between UK fulfilment, customer support, supplier teams, and global stakeholders
- Partner with other Nivoda hubs for cross-hub alignment and contribute insights in WBRs

What do we need from you? 💪

- 6 - 8 years in operations, fulfillment, logistics-based office management or within the diamond, gemstone, or luxury goods industry
- Extensive experience directly managing people or leading teams
- Demonstrated ability to execute and enforce daily operational workflows
- Clear, effective communication skills and a highly organised approach
- Desire and ability to work in a fast-growing company where processes change continuously

## Nice to have ✨

- Proficiency in Excel/Sheets
- GIA or Gem A qualification is highly desirable
- Prior exposure to or experience in diamond or gemstone quality control is also highly desirable.

Our culture and what we offer 😉 At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

Our current benefits 🕰️ A vibrant company culture 🧠 Plenty of opportunities for growth and learning 🚀 Chance to join and contribute to a company during its exponential expansion phase

## Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly. This is a full time, permanent position that's 100% on-site in London, UK. Unfortunately, we are unable to offer sponsorship at this time.

Not quite the right fit? If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our [Nivoda Talent Pool](https://nivoda.net/talent-pool) so we can keep you in mind as new roles open up.

## About Nivoda

## Company Overview
- **One-liner**: Nivoda provides a B2B platform that connects jewelers with the world’s largest range of diamonds, gemstones, melee, and finished jewelry, offering inventory-free sourcing, logistics, and credit.
- **Entity Type**: Private (Series C, $92M total funding)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Andre Woons (Co‑founder & CIO); other founders not publicly disclosed

## Core Business
- **Primary industry**: Wholesale Luxury Goods and Jewelry / B2B Diamond & Gemstone Marketplace
- **Target customers**: Jewelers, retailers, and jewellery businesses (B2B, SMB to Enterprise)
- **Mission statement**: “Make global jewellery trade simple and accessible by empowering our partners with an all‑in‑one solution to run and grow their businesses.”

## Products & Services
- **[Virtual Showroom]**: In‑store tool enabling retailers to showcase any diamond or gemstone from Nivoda’s inventory via 360° videos – zero inventory risk, instant quoting.
- **[Online Diamond & Gemstone Feeds]**: API‑powered feed that lets retailers display Nivoda’s collection on their own website with full control over quality, size, and automated ordering.
- **[Melee & Finished Jewelry]**: A broad offering of melee stones in all sizes and colors, plus made‑to‑order finished jewelry.
- **[Nivoda Capital]**: A credit facility that provides flexible payment terms to qualified jewelers.
- **[Logistics & Quality Control]**: Express delivery options, consolidated shipping, risk‑free returns, and quality‑control management handled by Nivoda.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**:
  - Total Funding: **$92M** (across rounds)
  - Annual Revenue (LinkedIn estimated): **$1M** (likely an undercount; actual revenue not publicly available)
- **Notable Investors/Partners**:
  - Series C (Nov 2024): **Northzone** (lead), $51M
  - Series B (May 2024): **Avenir** (lead), $30M
  - Series A (May 2023): **Headline** (lead), $11M
- **Growth Signals**:
  - 10,000+ jewelers using the platform
  - Operates in 20+ countries (offices in London, Mumbai, New York, Amsterdam, Hong Kong, Barcelona)
  - Headcount: 327 employees (‑0.5% YoY)
  - Inventory: 2M natural and lab‑grown diamonds, 40+ gemstone varieties
  - Recent expansion into gemstones (June 2023) and finished jewelry

## Competitive Advantages
- **Massive inventory with zero risk**: Retailers can sell from Nivoda’s catalogue without holding stock; the platform handles sourcing, logistics, and returns.
- **Integrated technology**: In‑store virtual showroom and API‑driven website feeds reduce operational burden for jewelers.
- **Flexible credit**: Proprietary credit facility (Nivoda Capital) lowers barriers for smaller retailers.
- **Global logistics network**: Express delivery across US, Canada, and Europe, with consolidated shipping and invoicing.
- **Customer‑centric philosophy**: 24/7 support, dedicated account teams, and “customer first” core value.

## Strategic Focus
- Continue geographic expansion (new markets in Asia‑Pacific, Europe, and the Americas).
- Deepen product lines by adding more gemstone varieties, melee, and custom jewelry.
- Scale the credit facility to attract larger retailers and increase order sizes.
- Strengthen data‑driven tools (e.g., pricing intelligence, demand forecasting) to help jewelers maximise margins.

## Why Work Here
- **Culture & Values**: “We always start with the customer,” “We take 100% responsibility,” “We make big & bold moves.” Emphasis on collaboration, transparency, and long‑term thinking.
- **Work Model**: Varies by role – some positions are in‑office, some hybrid, and some remote (e.g., Senior Fulfilment Executive is remote; Salesforce Developer is in‑office). Offices in London, Mumbai, New York, Barcelona, and Melbourne.
- **Global Team**: 327 employees from diverse backgrounds across 20+ countries; strong presence in India (40% of workforce), UK, South Africa, Spain, and US.
- **Notable Perks**:
  - 24/7 customer support for internal teams as well
  - Career development opportunities in a fast‑growing scale‑up
  - Employee rating: 3.1/5 on LinkedIn (101 reviews), with work‑life balance 3.4, compensation 3.2, culture 3.1 – indicates areas for improvement but also a passionate, mission‑driven environment
- **Engineering & Product Culture**: CPO James Morgan highlights solving novel problems; technical teams (74 employees) work on high‑scale marketplace, API, and fintech challenges.

## Sources
1. [nivoda.com – Home](https://nivoda.com/)
2. [nivoda.com – Careers](https://nivoda.com/careers)
3. [nivoda.com – About](https://nivoda.com/about)
4. [LinkedIn – Nivoda Company Page](https://www.linkedin.com/company/nivoda)
5. [Built In – Nivoda Careers, Perks + Culture](https://builtin.com/company/nivoda)

## Other roles at Nivoda

- [Jewelry Operations Manager](https://feeny.ai/job/jewelry-operations-manager-nivoda-mumbai-bk3m00hpx8m0) — Mumbai, India
- [Jewelry Quality Control Specialist](https://feeny.ai/job/jewelry-quality-control-specialist-nivoda-mumbai-zxszr8sv4ht7) — Mumbai, India
- [Junior CAD Designer (Export Market)](https://feeny.ai/job/junior-cad-designer-export-market-nivoda-mumbai-m8r8c34v1bb7) — Mumbai, India
- [Senior AI/ML Engineer](https://feeny.ai/job/senior-ai-ml-engineer-nivoda-united-states-boston-ma-vcrm879dek07) — United States / Boston, MA
- [Senior Fullstack Engineer, Growth](https://feeny.ai/job/senior-fullstack-engineer-growth-nivoda-united-states-7qgv2k9wd2he) — United States
- [Technical Account Manager (TAM)- US](https://feeny.ai/job/technical-account-manager-tam-us-nivoda-united-states-15thacdxn78b) — United States
- [US Customs Specialist (Europe)](https://feeny.ai/job/us-customs-specialist-europe-nivoda-united-kingdom-tnpef4pwam1z) — United Kingdom
- [Finance Associate - AP](https://feeny.ai/job/finance-associate-ap-nivoda-mumbai-x59cc446jgqj) — Mumbai, India
- [Diamonds Quality Control Executive (NYC)](https://feeny.ai/job/diamonds-quality-control-executive-nyc-nivoda-new-york-vsw16jaywp8e) — New York, NY
- [Junior Quality Control Associate - Netherlands (Entry-level)](https://feeny.ai/job/junior-quality-control-associate-netherlands-entry-level-nivoda-amsterdam-305d7dmb3rbh) — Amsterdam, Netherlands