---
title: 'Operations Manager at Navan'
canonical: 'https://feeny.ai/job/operations-manager-navan-united-states-gwxbgq4e8vw1'
type: 'job'
last_seen: '2026-10-27'
---

# Operations Manager at Navan

- **Company:** Navan
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-27
- **Apply:** https://navan.com/careers/openings?gh_jid=8318423

## Job description

The Operations team works at the intersection of the most important issues facing the Global Operations & Service team. The Operations team works closely with senior leadership and cross functionally shaping and driving strategic, operational, and organizational improvements across the team such as:

- Alignment to Global Service strategy and implementation of change, which embraces localisation
- Being the critical interface with R&D (product, engineering) to ensure tech approach to self-serve and post booking travel support experience.
- Collaboration with front, mid, back office teams to drive the true TMC experience for customers
- Driving customer insights to deliver improvements in quality, learning and product roadmap
- Ownership of agent tooling to establish a world class consultant and customer experience.
- Consultant and Agent advocate and champion

Reporting to the Senior Operations Manager, the Operations Manager thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You are very analytical, structured, and detail-oriented with a sharp focus on building scalable operations within complex cross-functional environments.

What You’ll Do:

- In the Operations Manager role, you’ll work directly with Operations leadership and product partners on strategic identification and prioritization of opportunities that will ensure we achieve our aims of contact deflection, efficient processing and customer experience excellence.
- Being the critical interface for the support product feedback received by the operational and service teams, owning the process of triaging, impact assessment and prioritisation towards our R&D teams (product, engineering)
- You will be representing the Service team of consultants along with the Operational team of agents to support the product teams with regular Product improvement prioritization and working with the change management team to implement confirmed product roadmaps into operational success amongst our consultant population.
- You will use sound logic to select and prioritize service improvement opportunities based on issue volume, users impacted, revenue impact, and other relevant metrics.
- Program as well as project management will form a key part of the role and this may include; supporting with the onboarding of acquisitions, managing new supply processes related to our inventory sources or working with third party support teams.
- Acting as a trusted partner for the Service leadership team. Being successful in the role you manage, analyze, understand and deliver according to well defined objectives and executing according to a well defined plan. The role requires to be hyper focussed on delivering the key responsibilities, further developments are clearly planned and prioritized
- Build a long term process which includes project and task boards, monthly team meetings, quarterly prioritization with IT, Data, Security, Finance, CS, Product and Service.
- Working with our Operations Analysts you will manage processes, identifying measurable improvement opportunities as well as understanding the success of any new processes which have been operationalised.
- Transforming our multi-system support tooling into a one view agent desktop (TX 2.0) and organizing high adoption and functionality of the tool.

What We’re Looking For:

- 7+ Years in TMC/BT Operations Management role covering all supplier products i.e air, rail, car and hotel
- 5+ Years proven GDS experience to expert level
- IATA accreditation (WWAFT / VAII / BA2)
- Strong organizational skills to manage multiple concurrent projects with varied stakeholders
- Strong ability to clearly develop and document processes
- Ability to develop a strategy, communicate it clearly, and get buy-in and support to execute
- Excellent communication skills and strong emotional intelligence
- Ability to easily create and build relationships across varied teams, in varied locations and time zones, both internally and externally, whilst challenging the status quo
- Ability to strategize and execute on a global scale, whilst incorporating localised nuances
- Creative, solutions-driven person who acts independently whilst keeping your team(s) aligned
- Prioritization legend, understand when and how to say no, or later
- Knowledge of, and familiarity with, CRM applications (e.g. Salesforce, ZenDesk, etc).
- Customer-Centric:  The customer is at the forefront of everything we do - you must live and breathe customer support and promote high customer engagement through all interactions.
- Ability to work independently and effectively as part of a team
- Business analytics - Data driven with the ability to apply and use data analytics to gain deeper, real-time insights into performance and trends
- Results driven and proactive with ability to own and execute area of responsibility with excellence
- Technically proficient with travel systems and third party supplier platforms and tools.
- Demonstrated ability to make effective use of available resources to complete tasks to agreed timelines
- Leading by example at all times
- Solid business acumen

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

## About Navan

## Company Overview
- **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control.
- **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2015
- **Founders**: Ariel Cohen and Ilan Twig

## Core Business
- **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments.
- **Target customers**: B2B – mid-market to enterprise companies; also SMBs.
- **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet."

## Products & Services
- **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines).
- **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs.
- **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support.
- **Navan Rewards**: Incentive program that rewards employees for booking below budget.
- **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility.
- **Navan Corporate Cards**: Physical and virtual cards for payments.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges).
- **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom.
- **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC.
- **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform.

## Competitive Advantages
- **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service.
- **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors.
- **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing.
- **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory.

## Strategic Focus
- Continue leading in AI-powered travel and expense innovation.
- Expand corporate card and payments ecosystem (Navan Connect, external card linking).
- Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals).
- Drive user adoption through employee rewards and seamless mobile experience.

## Why Work Here
- **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration.
- **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”.
- **Perks & Benefits**:
  - Flexible vacation (take time off as needed, manager coordination).
  - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing).
  - 401k, Employee Stock Purchase Plan (ESPP) with discount.
  - Medical, dental, vision, pet insurance.
  - Commuter benefits, in-office snacks and lunches, dog-friendly offices.
  - Headspace mental health subscription.
  - Navan personal travel discounts (employee leisure bookings at corporate rates).
  - Connectivity allowance (bi-weekly stipend for remote work).
- **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D.

## Sources
1. [navan.com](https://navan.com/ – Product overview, platform details)
2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO)
3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model)
4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks)

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