---
title: 'Operations Manager – Singapore (VAR Services) at Hawk-Eye Innovations (HEI)'
canonical: 'https://feeny.ai/job/operations-manager-singapore-var-services-hawk-eye-innovations-hei-singapore-pbznctw0e89y'
type: 'job'
last_seen: '2026-09-11'
---

# Operations Manager – Singapore (VAR Services) at Hawk-Eye Innovations (HEI)

- **Company:** Hawk-Eye Innovations (HEI)
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/hawkeyeinnovations/dc4f0e5c-a6b4-4a81-ac94-bd5084cd8e84

## Job description

Contract Type: Fixed Term – September 2026 to June 2029

## Overview / Context of the Role

As the Operations Manager for Hawk-Eye Innovations in Singapore, you will be joining one of the most innovative sports technology businesses in the world and will play a vital role as we embark on an ambitious growth journey with the ultimate goal of “Pioneering & Inspiring Change in Sport”. We have been innovating since 2001, challenging conventions to deliver solutions that make sport fairer, safer, more engaging and better informed. This is a newly created role, established to lead the operational delivery of Video Assistant Referee (VAR) services in Singapore, following our new contract with the Football Association of Singapore (FAS). Reporting to Operations Manager – South APAC, your role will see you manage the operational business, collaborating with Football Management team to ensure the successful delivery of the FAS project. You will strive to ensure operational delivery is faultless, and that the team's implementation is of the highest standard for our client. The base scope of delivery is a fully managed VAR service, operated from the Replay Centre for matches played across 4 Singapore Premier League (SPL) stadiums. You will have responsibility for the operational and commercial performance of the FAS contract, building and nurturing the relationship with FAS, delivering the Hawk-Eye Guarantee, and supporting other regional and global projects. You will create an amazing work environment for your team and lead with integrity, enthusiasm and passion at all times.

## Key Responsibilities

Operations

- Lead the operational delivery of VAR services across FAS-contracted competitions, championing the Hawk-Eye Guarantee
- Work with FAS and internal Football Management to identify and implement the strategic direction of managed services in Singapore
- In consultation with Football Management and Senior HRBP, continually review the operational model, striking the right balance between efficiency, client satisfaction, operational excellence and profitability
- Fully understand the contractual agreement and SLAs with FAS, and ensure they are delivered in full
- Work with Football Projects and PMO to implement and roll out VAR technology, ensuring new and improved technologies are delivered successfully
- Ensure resource levels (crew, hardware and training) are appropriate for the FAS match calendar and future growth, utilising current resource strategically
- Responsible for the planning, organisation and coordination of resources to ensure smooth, successful delivery of services on match day
- Find new ways of working that provide operational efficiencies, including the use of technology
- Work collaboratively with the wider APAC football and events business (e.g. AFC, FIFA) to support their deliveries with personnel and hardware where appropriate
- Manage any issues arising from operations and proactively minimise their effect on FAS and the team, briefing senior management where appropriate
- Maintain a solid understanding of the VAR technology stack to ensure it is delivered most effectively across the region
- Drive technologies, processes and procedures forward by working with the relevant support teams

Business Planning

- Take accountability for delivering the FAS contract in line with the annual budget, and where possible, drive to exceed it
- Accountable for the profitability of the FAS contract, including revenue, GP and OP
- Analyse the operational model, commercials and profitability of the FAS contract and any new opportunities in the region
- Work with Football Management and the commercial team on the development of business opportunities in Singapore and the surrounding region
- Understand FAS's strategic needs and develop solutions to meet them
- Find new applications for existing Hawk-Eye technologies within the Singapore market

Client Relationships

- Manage the day-to-day relationship with FAS
- Enhance the reputation of Hawk-Eye in Singapore
- Work with the commercial function to bring contracts and renewals to point of closure
- Support the brand to be the number one provider of technology in sport in Singapore and the surrounding region

Leadership

- Build successful and productive relationships with your team, those in other football projects, and central support functions
- Build an inspiring team environment with an open communication culture
- Where suitable, delegate responsibilities and support the work of the team, providing guidance and motivation to drive maximum performance
- Empower team members with the skills to advance their careers, supporting professional and personal development
- Conduct regular performance reviews to support staff development
- Work with HRBP to build and implement a people strategy fit for the future of the business
- Work with HRBP to ensure talent management and talent development programmes are in place
- Manage and oversee both freelance/casual and full-time staff
- Care for the health, safety and welfare of your people, including completion of mandatory training modules

## Skills, Knowledge & Expertise

- Enterprising, with excellent organisational, analytical and problem-solving skills
- Proactive, responsible attitude and ability to work on your own initiative without supervision
- Time management skills and ability to work in a high-pressure, procedural, live broadcast environment
- Demonstrable experience in a project and/or people leadership role
- Outstanding communication and people skills, embracing our values and culture
- A strong technical grounding, ideally educated to degree level in a relevant subject, or work experience to a similar level
- Ability to streamline and implement new structures that create speed, efficiency and support rapidly shifting business demands
- Understanding of, or willingness to quickly learn, VAR and related match-officiating technologies
- Flexibility to work a schedule aligned with FAS match fixtures and seasonal peaks, including evenings and weekends
- Desired – existing relationships within Singapore/Southeast Asian football, and knowledge of the local football landscape

At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply.

## About Hawk-Eye Innovations (HEI)

## Company Overview
- **One-liner**: Hawk-Eye Innovations is the global leader in sports officiating and broadcast enhancement technology, providing optical tracking, video replay, and data analytics to make sport fairer, safer, and more engaging.
- **Entity Type**: Private (Subsidiary of Sony Group)
- **Headquarters**: Basingstoke, Hampshire, United Kingdom (with additional offices in Southampton, London, Bristol, Atlanta, and remote centers across 43 countries)
- **Founded**: 2001
- **Founders**: Paul Hawkins (inventor of the Hawk-Eye system)

## Core Business
- **Primary industry/industries**: Sports Technology, Officiating Technology, Broadcast Production, Performance Analytics
- **Target customers**: Professional sports leagues, federations, broadcasters, and teams (B2B) across football, cricket, tennis, baseball, American football, basketball, rugby, ice hockey, and more.
- **Mission or purpose statement**: "To pioneer change in sport, challenging convention for its betterment through a unique blend of creativity, tech, and innovation." Their vision is "To be the trusted choice for pioneering and inspiring change in sport."

## Products & Services
- **Optical Tracking & Camera Calibration**: Powers performance, ball, and object tracking across all sports.
- **Video Replay & Officiating Systems**: Multi-angle replay technology underpinning VAR (football), Goal Line Technology, Semi-Automated Offside, TMO (rugby), Electronic Line Calling (tennis), and MLB/NHL/NFL replay systems.
- **Insight & Data Analytics**: Data collation, aggregation, and visualization for broadcast, team analytics, and fan engagement.
- **StatCast (MLB)**: Core ball, player, and bat tracking data for Major League Baseball since 2019.
- **Beyond Sports Integration**: Real-time 3D game recreations for broadcast (sister company within Sony Sports).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private subsidiary of Sony Group).
- **Key Metric**: Operates across 95+ countries, covering 400+ seasons, 400+ stadiums, and 45,000+ matches per year. Employs over 1,000 team members.
- **Notable Investors/Partners**: Part of the Sony Sports family (alongside Pulselive and Beyond Sports). Key clients include FIFA, UEFA, MLB, NFL, NHL, NBA, ICC, ATP, and WTA.
- **Growth Signals**: Rapidly expanding in North America (Atlanta hub for MLB, NFL, MLS). Implementing new technologies like ABS (Automated Ball-Striking) Challenge system in baseball. Expanding into new sports and leagues globally.

## Competitive Advantages
- **Unmatched Credibility & Longevity**: Over 20 years as the gold standard in sports officiating, trusted by the world's top leagues and federations.
- **Proprietary Technology**: Sub-second skeletal tracking, advanced camera calibration, and optical tracking systems that are deeply integrated into major sports (e.g., MLB StatCast, NFL replay, VAR).
- **Sony Ecosystem Backing**: Access to Sony's resources, R&D, and global distribution network provides stability and scale.
- **Global Scale & Data Moat**: The sheer volume of matches and data processed (45,000+ matches/year) creates a massive data advantage that is difficult for competitors to replicate.

## Strategic Focus
- **North American Expansion**: Growing the Atlanta office to support MLB, NFL, and MLS, hiring exceptional talent for the region.
- **Innovation in Officiating**: Developing and deploying new technologies like Semi-Automated Offside (SAOT) and ABS Challenge systems.
- **Broadcast & Fan Engagement**: Enhancing real-time 3D recreations and data visualization through the Sony Sports ecosystem.
- **Talent Acquisition**: Actively hiring globally for software engineering, operations, product management, and commercial roles to support growth.

## Why Work Here
- **Global Impact**: Work on technology that directly influences the world's biggest sporting events (UEFA Champions League, World Cup, Super Bowl, Wimbledon, etc.).
- **Culture & Values**: "Be Brave, Be Owners, Be Inclusive." The company emphasizes bold problem-solving, entrepreneurial ownership, and a diverse, united community.
- **Flexible & Remote Working**: Offers flexible and remote working options, with a global presence allowing for travel and relocation opportunities.
- **Benefits**: Generous annual leave, pension scheme, Sony discounts, free access to the Unmind app (mental health), health & wellness activities, and an onsite gym at the Basingstoke HQ.
- **Career Growth**: Opportunities to travel the world as a systems operator, or grow within engineering, product, and leadership teams. The company is scaling rapidly, especially in North America.

## Sources
1. [Hawk-Eye Innovations Official Site](https://www.hawkeyeinnovations.com/)
2. [Hawk-Eye About Page](https://www.hawkeyeinnovations.com/about)
3. [Hawk-Eye Careers Page](https://careers.hawkeyeinnovations.com/)
4. [Hawk-Eye Jobs (Ashby)](https://jobs.ashbyhq.com/hawkeyeinnovations)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/hawk-eye-innovations-limited)

## Other roles at Hawk-Eye Innovations (HEI)

- [Football Technology Systems Operator - Singapore](https://feeny.ai/job/football-technology-systems-operator-singapore-hawk-eye-innovations-hei-jw1mj62js876) — Singapore
- [Technical Lead – Singapore (VAR Services)](https://feeny.ai/job/technical-lead-singapore-var-services-hawk-eye-innovations-hei-singapore-286pcw5hvn38) — Singapore
- [C++ Unreal Engineer](https://feeny.ai/job/c-unreal-engineer-hawk-eye-innovations-hei-budapest-j150sq3qdc7z) — Budapest, Hungary
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- [Rugby Systems Operator](https://feeny.ai/job/rugby-systems-operator-hawk-eye-innovations-hei-united-kingdom-ke4jbqs07qbg) — United Kingdom
- [IT Support Analyst](https://feeny.ai/job/it-support-analyst-hawk-eye-innovations-hei-london-y58emqyt86gd) — London, United Kingdom
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- [Junior Product Owner](https://feeny.ai/job/junior-product-owner-hawk-eye-innovations-hei-budapest-pyxve76sehkt) — Budapest, Hungary
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