---
title: 'Operations Manager, U.S. Customs and Border Protection at Onebrief'
canonical: 'https://feeny.ai/job/operations-manager-u-s-customs-and-border-protection-onebrief-washington-qfpmwa91nw6j'
type: 'job'
last_seen: '2026-09-11'
---

# Operations Manager, U.S. Customs and Border Protection at Onebrief

- **Company:** Onebrief
- **Location:** Washington, DC
- **Compensation:** $170k–$190k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/onebrief/842c1c87-972d-4210-ae76-ef560f4a5682

## Job description

Consequential Work. Dedicated People.

## About Onebrief

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real. We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world. Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth. Required: Top Secret clearance with eligibility for SCI In person in Washington D.C.

## Why This Role Exists

As an Operations Manager at Onebrief, you will own the entire customer relationship, from users up to Senior Executives. You will build strong relationships and trust with customers, positioning yourself as a trusted member of their team. You will translate product usage and account health across your team's portfolio into renewal, expansion, and growth outcomes for the account and business. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.

## What You’ll Do

Core responsibilities:

- Serves as the senior-most field representative, building alignment across internal teams and government stakeholders to meet account requirements, secure sponsorship, and advance strategic company initiatives.
- Clearly communicate user needs to the product team while maintaining deep product expertise; effectively communicate new capabilities to customers, support their adoption to existing workflows, and identify opportunities to leverage product improvements to expand usage.
- Direct resourcing and strategic goals for a team of Partner Engagement Managers, balancing account complexity and renewal timelines.
- Own customer retention and growth by driving renewals, identifying opportunities to expand product adoption, and pursuing upsell opportunities that increase customer value and revenue
- Cultivate lasting customer trust and align diverse stakeholder perspectives by communicating with clarity and influence.
- Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Operations Managers to ensure planning and workflows remain synchronized across commands.
- Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition.

## Minimum Qualifications

- Experience with large-scale staff planning, gained through Professional Education and/or military service, with demonstrated ability to operate effectively with senior leaders and C-suite executives
- Familiarity and experience with major planning exercises and the protocols for software deployment on classified networks.
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents, coordinating with customers and product engineering teams.
- Strong technical skills to master our application, engage onsite with technical subject matter experts, and troubleshoot cross-software platform issues.
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
- You hold a current Top Secret clearance with eligibility for SCI

## Preferred Qualifications

- You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
- You work well with customers. You have the ability to tailor communication effectively across the organization, translating strategic priorities for senior military leaders while providing clear, practical guidance to junior personnel on technical and operational issues.
- You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
- You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions.

Indicators of Success This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months. A successful Operations Manager will take ownership of:

- Accounts & contracts
- Strategic growth & opportunity development
- People & team leadership
- Executive & organizational engagement
- Resource coordination

Notice to Third Party Recruitment Agencies Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.

## About Onebrief

## Company Overview
- **One-liner**: Onebrief provides an AI-powered, collaborative operating system for military command, planning, and decision-making.
- **Entity Type**: Private (Series D)
- **Headquarters**: Honolulu, Hawaii, USA
- **Founded**: 2019
- **Founders**: Grant Demaree (CEO)

## Core Business
- **Primary Industry**: Defense technology / Military software
- **Target Customers**: B2G (Business to Government) – specifically the U.S. Department of Defense, including the Army, Navy, Air Force, Marine Corps, Space Force, and Special Operations Forces. Also serves NATO and allied partners.
- **Mission Statement**: To enable a "superhuman command" that makes brilliant decisions, scales output, and is optimally efficient, transforming how military commands operate and make decisions.

## Products & Services
- **Onebrief Platform**: An AI-enabled, web-based operating system for modern military command. It fuses agentic workflows, decision intelligence, and collaborative tools into a unified, resilient platform. It is live on all major military networks (NIPR, SIPR, JWICS) and integrates with existing partner systems. Key capabilities include:
    - **Agentic Workflows**: AI-enabled capabilities to automate routine tasks and accelerate planning.
    - **Live, Synchronized Data**: Real-time data syncing across all products and users.
    - **Holistic Integrations**: Seamless interoperability with existing military systems and partner networks.
    - **Resilient Foundations**: Engineered to stay live, performant, and secure in all conditions, including wartime reality.

## Market Standing
- **Valuation**: $2.15 billion (as of Series D in early 2026) [cbinsights.com](https://www.cbinsights.com/company/onebrief)
- **Total Funding**: $162.89M (including a $200M Series D round) [cbinsights.com](https://www.cbinsights.com/company/onebrief)
- **Key Metric**: Total funding of $162.89M. The company is integral to three of the four largest operational plans (OPLANs) globally. [onebrief.com](https://www.onebrief.com/)
- **Notable Investors**: Battery Ventures, General Catalyst, Insight Partners, Salesforce Ventures, Sapphire Ventures, and 14+ others. [cbinsights.com](https://www.cbinsights.com/company/onebrief)
- **Growth Signals**: Raised a $200M Series D at a $2.15B valuation in early 2026. Acquired Battle Road Digital. Named one of Fast Company's Most Innovative Companies for 2026. Reports a 70% reduction in planning cycle time and a 50% increase in information accuracy for users. [onebrief.com](https://www.onebrief.com/)

## Competitive Advantages
- **Deep Domain Expertise**: Built by a team with extensive military experience (45% of employees are veterans from the Joint Staff, Service Components, NATO, and Special Operations). This gives them unparalleled insight into the specific pain points of military planning. [onebrief.com](https://www.onebrief.com/careers)
- **Mission-Critical Integration**: The only performant software solution specifically designed for this use case that is live and integrated on all major classified and unclassified networks (NIPR, SIPR, JWICS). [onebrief.com](https://www.onebrief.com/)
- **Proven Impact**: Documented results include a 70% reduction in planning cycle time, a 50% increase in information accuracy, and elimination of ~20 hours of weekly redundant work per user. [onebrief.com](https://www.onebrief.com/)
- **High-Level Endorsement**: Integral to three of the four largest operational plans (OPLANs) globally and endorsed by top military leaders. [onebrief.com](https://www.onebrief.com/)

## Strategic Focus
- **Scaling the Platform**: Rapidly scaling the organization and its platform to serve more commands and allied partners.
- **AI-Enabled Command**: Deepening AI and agentic workflow capabilities to further automate and accelerate military planning and decision-making.
- **Expanding Reach**: Growing its footprint across the DoD and allied nations, as evidenced by the acquisition of Battle Road Digital and partnerships like the one with Second Front Systems for rapid deployment. [cbinsights.com](https://www.cbinsights.com/company/onebrief)

## Why Work Here
- **Mission-Driven Impact**: Employees directly contribute to solutions that support national security and the effectiveness of military operations. The work is described as "solving problems that matter" with a tangible impact on mission-critical operations. [onebrief.com](https://www.onebrief.com/careers)
- **High Ownership & Autonomy**: The company empowers employees with a high degree of ownership and autonomy, allowing them to lead projects and shape the platform's future. [onebrief.com](https://www.onebrief.com/careers)
- **Rapid Growth & Career Development**: As a rapidly scaling company, employees have a unique opportunity to influence the company's direction and unlock significant career advancement. [onebrief.com](https://www.onebrief.com/careers)
- **Elite Team Composition**: The team includes veterans from elite military units (Joint Staff, Delta Force, 75th Ranger Regiment) and technologists from top tech companies (Palantir, Google, Amazon, Microsoft). This creates a unique, high-performance culture. [onebrief.com](https://www.onebrief.com/careers)
- **Veteran-Friendly Culture**: 45% of employees are veterans, and the company is explicitly designed to be a mission-driven environment that aligns with the values of service, dedication, and teamwork. [onebrief.com](https://www.onebrief.com/careers)
- **Work Policy**: Not explicitly stated, but the platform is built for distributed collaboration, suggesting a flexible or remote-friendly environment is likely.

## Sources
1. [onebrief.com](https://www.onebrief.com/)
2. [onebrief.com/careers](https://www.onebrief.com/careers)
3. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/onebrief)
4. [onebrief.com/about](https://www.onebrief.com/about)
5. [cbinsights.com](https://www.cbinsights.com/company/onebrief)

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