---
title: 'Operations Manager at Wheely'
canonical: 'https://feeny.ai/job/operations-manager-wheely-paris-87m58h3n46wv'
type: 'job'
last_seen: '2026-10-15'
---

# Operations Manager at Wheely

- **Company:** Wheely
- **Location:** Paris, France
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-15
- **Apply:** https://boards.greenhouse.io/wheely/jobs/8031676003?gh_jid=8031676003

## Job description

## About Wheely

Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.

We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.

## About the Role

As an Operations Manager in Paris, you'll be a senior member of the France Operations team, reporting to the General Manager, France. You'll own the day-to-day health of the market — acquiring, retaining, and driving quality among our best-in-class chauffeurs — and help evolve the local operating model as we scale beyond Paris.

This is an entrepreneurial, high-ownership role in a fast-moving environment, not a caretaker seat.

## Why This Role

- High-growth business. Paris is scaling and we're actively expanding into new markets — you'll help shape how we operate as we grow.
- Direct impact. Chauffeur acquisition, supply and retention — your calls move the metrics that define the market's health.
- Real ownership. You'll build and lead the local ops team, processes, and operating rhythms yourself, not inherit someone else's.

## Responsibilities

- Own day-to-day operational execution: chauffeur supply growth and retention.
- Evolve the local operating model, turning global strategy and standards into effective execution on the ground.
- Use data to spot operational risks and opportunities, and design initiatives with clear, measurable impact.
- Lead and grow Wheely Paris's operations team, building a culture of high performance and engagement.
- Partner with product teams to shape feature development and improve operational tooling.
- Support readiness as the market expands into new areas, launching business from scratch.
- Act as a senior point of contact for chauffeurs and key external stakeholders, representing Wheely's standards.
- Ensure compliance with applicable French regulations and VTC licensing requirements.

## Requirements

- No single background defines success here — we want analytically strong, entrepreneurial operators motivated by ownership and comfortable being accountable for outcomes in open-ended environments.
- 1-3+ years building, growing, or scaling something meaningful with limited structure, with the ability to move fast from analysis to execution.
- Relevant backgrounds include:
- scaling operations in a fast-paced tech environment (VC-backed business, scale-up, startup);
- top-tier management consulting, investment banking, or VC/PE; early or founding-team experience at a consumer or marketplace startup.
- Bonus points:
- experience in a marketplace/platform business (on-demand, mobility, location-based);
- track record building teams or operating models from scratch or through rapid expansion;
- MBA or advanced degree in business, operations, analytics, or strategy.
- Fluent French and English.
- Based in Paris, ability to work in the office 4 days a week.

## What we Offer

- Office-based role in Paris (9th arrondissement)
- Competitive salary
- Employee stock options plan
- Private medical insurance
- Life and critical illness cover
- Best-in-class equipment
- Monthly credit towards Wheely journeys
- Daily Lunch Allowance
- Navigo and Veligo travel
- Professional development stipend

All of your personal information will be collected stored and processed in accordance with [Wheely’s Candidate Privacy Notice](https://wheely.com/en/legal/uk/for-candidates/privacy)

## About Wheely

## Company Overview
- **One-liner**: Wheely is a premium chauffeur service that combines luxury transportation with on-demand app technology to provide discerning travelers with a private, high-end commuting experience.
- **Entity Type**: Private (Series B)
- **Headquarters**: London, United Kingdom (Registered office: The Monastery Barn, Syon Park, London Road, Brentford, TW8 8JF)
- **Founded**: 2010
- **Founders**: Anton Chirkunov

## Core Business
- **Primary Industry**: Premium ground transportation / Luxury mobility services
- **Target Customers**: B2C (discerning travelers, business executives) and B2B (corporate travel programs); focused on high-net-worth individuals and business travelers
- **Mission/Purpose**: To protect users' time by providing a consistently premium, comfortable, and refined chauffeur experience with privacy at its core.

## Products & Services
- **On-Demand Chauffeur Service**: Book luxury chauffeur-driven vehicles on-demand or in advance via iOS/Android apps, available in London, Paris, New York, Dubai, and Moscow.
- **Airport Transfers & Commuter Rides**: Specialized airport transfer and daily commute solutions for members and business travelers.
- **Premium Vehicle Fleet**: A range of luxury vehicles available for members and corporate clients.
- **Corporate & Event Services**: Official chauffeur for prestigious events (e.g., Royal Ascot, Henley Royal Regatta).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metrics**: Total funding of $73.0M across 4 rounds (including $28M Series B); annual revenue estimated at $12.0M; $110M in annual bookings as of early 2020; 80,000 total passenger base (as of early 2020)
- **Notable Investors/Partners**: Not fully disclosed, but the company has raised significant venture funding. Partners include high-profile UK events (Royal Ascot, Henley Royal Regatta).
- **Growth Signals**: 
  - Launched in the USA (New York) in March 2026
  - Headcount of ~180 employees (+13.3% YoY, +36 people)
  - Expanding operations across 12 countries including Cyprus, UAE, France, and USA
  - Named one of the "hottest" European startups by Wired (2014)
  - Included in the Financial Times' 1,000 fastest-growing companies in Europe (2019)

## Competitive Advantages
- **Premium Positioning**: Unlike traditional ride-hailing (e.g., Uber, Lyft), Wheely focuses exclusively on luxury chauffeur experiences with a curated fleet and high-touch service.
- **Privacy-First Platform**: Built with user privacy at its core—a key differentiator for high-net-worth and business travelers.
- **Multi-City Presence**: Operations in major global cities (London, Paris, New York, Dubai, Moscow) with a consistent premium experience across markets.
- **Event & Corporate Partnerships**: Exclusive partnerships with prestigious events (Royal Ascot, Henley Royal Regatta) provide brand credibility and VIP access.
- **Long-Term Track Record**: Founded in 2010, Wheely has over a decade of operational experience and a proven business model.

## Strategic Focus
- **US Market Expansion**: Recent launch in New York (March 2026) marks a significant push into North America, with a dedicated US operations hub.
- **Technology-Driven Growth**: Heavy investment in engineering (11 open roles), data science (4 open roles), and product management (6 open roles) to build proprietary technology for marketplace, maps, and platform.
- **Global Scaling**: Continued expansion into new megacities, with a focus on establishing Wheely as the leader in premium ride-hailing globally.
- **Customer Experience Excellence**: Emphasis on mystery shopper programs, CRM & loyalty initiatives, and continuous service refinement.

## Why Work Here
- **Culture**: Mission-driven, privacy-focused, and ambitious. Values include "putting customers first," "fine work and craftsmanship," and "mission-first." The company emphasizes progress on merit and results over tenure.
- **Remote/Hybrid Policy**: Hybrid/office-based with hubs in London (HQ), Nicosia (R&D/Engineering), Dubai (EMEA customer service & business development), Paris (French operations), and New York (US operations).
- **Benefits**:
  - Relocation allowance and visa sponsorship
  - Private medical and dental insurance
  - Exclusive discounted rates for Wheely services and mystery shopper program
  - Annual professional development stipend (courses, conferences, certifications)
  - Daily meal allowance or fresh meals in office (location-dependent)
  - Enhanced parental leave
- **Engineering Focus**: Strong engineering culture with teams in Nicosia and London; roles include Backend Engineers (Maps, Marketplace, Platform), Site Reliability Engineers, and Tech Lead Managers.
- **Growth Opportunities**: Rapidly scaling company with recent US launch; opportunity to work on complex, high-impact problems in a premium tech-enabled service.

## Sources
1. [wheely.com](https://wheely.com/en)
2. [wheely.com/careers](https://wheely.com/en/careers)
3. [wheely.com/open-roles](https://wheely.com/en/careers/open-roles)
4. [linkedin.com/company/wheely](https://uk.linkedin.com/company/wheely)
5. [indeed.com](https://www.indeed.com/cmp/Wheely)

## Other roles at Wheely

- [Senior Accounts Payable Accountant](https://feeny.ai/job/senior-accounts-payable-accountant-wheely-nicosia-qke4g994v7j5) — Nicosia, Cyprus
- [Operations Intern](https://feeny.ai/job/operations-intern-wheely-paris-t7eymtfkb0en) — Paris, France
- [Customer Service Agent, French Speakers](https://feeny.ai/job/customer-service-agent-french-speakers-wheely-dubai-39eqfb6hwbhx) — Dubai, United Arab Emirates
- [Chauffeur Recruiter (Mass Recruitment Focus)](https://feeny.ai/job/chauffeur-recruiter-mass-recruitment-focus-wheely-paris-dgwqkww56437) — Paris, France
- [Business Development Representative (Chauffeur - Partner)](https://feeny.ai/job/business-development-representative-chauffeur-partner-wheely-paris-r3yffbqndvr1) — Paris, France
- [Operations Associate (Acquisition)](https://feeny.ai/job/operations-associate-acquisition-wheely-paris-5fjzyvyypfdh) — Paris, France
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-wheely-london-4xsbmykyvjte) — London, United Kingdom
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-wheely-nicosia-0z2avvmqtka9) — Nicosia, Cyprus
- [Backend Engineer](https://feeny.ai/job/backend-engineer-wheely-london-nd40yskcfhg3) — London, United Kingdom
- [Backend Engineer (Mid/Senior), Marketplace](https://feeny.ai/job/backend-engineer-mid-senior-marketplace-wheely-london-82mxz4cjnnw0) — London, United Kingdom