---
title: 'Operations Manager at Willow Health'
canonical: 'https://feeny.ai/job/operations-manager-willow-health-canada-jv56ks6p4yyt'
type: 'job'
last_seen: '2026-09-08'
---

# Operations Manager at Willow Health

- **Company:** Willow Health
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/willow-health/4936b5d0-6e94-4876-812c-189bd8bd5125

## Job description

## About Willow

Willow https://www.startwillow.com/ is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.

## RESPONSIBILITIES

- Lead cross-functional operational projects from concept through implementation - owning project plans, timelines, milestones, success metrics, and stakeholder alignment with minimal oversight. Example projects: new retail kiosk launches, patient feedback initiatives, training program development, new operational system implementations, and company-wide process improvements.
- Design, document, and implement scalable operational processes - creating and maintaining SOPs, workflows, and internal playbooks, and standardizing processes across departments.
- Build and maintain ClickUp workflows, automations, and project templates; identify opportunities to automate manual work.
- Develop dashboards, reporting, and operational metrics that give leadership visibility into key initiatives.
- Serve as an operational partner to department leaders across Clinical Operations, Compliance, Marketing, Customer Experience, Retail Operations, HR, Finance, and Product.
- Own operational documentation and knowledge management - implementation guides, process maps, and training documentation that support onboarding and scale.
- Support strategic initiatives: vendor onboarding, executive summaries and project updates, action-item tracking, and high-priority operational needs as the business evolves.

## REQUIREMENTS

- 7+ years in operations, with time spent running internal or business operations at a company of roughly 100 to 300 people, ideally through a period of professionalization (moving from founder-run to system-run)
- Experience managing and developing direct reports
- Demonstrated success leading full-cycle cross-functional initiatives, and a track record of building org-wide programs end to end: spotting the gap, winning buy-in from the teams involved, and driving the program through to adoption rather than handing off a recommendation
- Systems-minded: comfortable owning a SaaS stack, designing processes people will actually follow, and using automation and AI tools to reduce administrative load
- Proven ability crafting SOPs, playbooks, and organizational documentation
- Strong analytical and problem-solving capabilities
- Experience working with a distributed team across multiple countries and time zones
- Able to work independently and carry complex projects end to end without close guidance in a dynamic environment
- Eastern time zone availability

WHAT’S IN IT FOR YOU?

- As full-time member of our team, you’ll enjoy:
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍

## About Willow Health

## Company Overview
- **One-liner**: Willow Health is a 100% online, physician-led telehealth company providing medically supervised weight-loss care through personalized GLP-1 medication prescriptions and ongoing support.
- **Entity Type**: Private (Funding stage undisclosed; last known funding event in 2021)
- **Headquarters**: United States (remote-first company)
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Telehealth / Weight Loss & Wellness / Pharmaceuticals (Compounded GLP-1 medications)
- **Target customers**: B2C — individual consumers seeking medically guided weight loss treatment, primarily women
- **Mission**: To improve women’s overall wellbeing by making personalized weight loss medication accessible to every body, at a price affordable to most women, not just celebrities.

## Products & Services
- **GLP-1 Weight Loss Program (Subscription)**: A fully online, medically supervised program that includes a personalized treatment plan with compounded Semaglutide or Tirzepatide (injectable or oral tablets), same-day doctor approval, free discreet shipping, unlimited access to a Willow doctor, and 24/7 support from the Willow Care Team. Pricing starts at $299/month. [startwillow.com](https://www.startwillow.com/)
- **NAD+ Injection**: Offered as an additional treatment option when medically appropriate. [startwillow.com](https://www.startwillow.com/program)
- **Ongoing Care & Support**: Includes free follow-up consultations, video guides, and access to a peer community.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: Last known funding event was an undisclosed amount in October 2021. [remoterocketship.com](https://www.remoterocketship.com/company/willow-2/)
- **Notable Investors/Partners**: Not publicly available. The company partners with board-certified doctors and licensed compounding pharmacies. No direct affiliation with Eli Lilly or Novo Nordisk.
- **Growth Signals**: 
  - Employee headcount estimated between 201–500. [remoterocketship.com](https://www.remoterocketship.com/company/willow-2/)
  - 5 active job openings as of recent check. [remoterocketship.com](https://www.remoterocketship.com/company/willow-2/)
  - Serves patients across the US (with state-by-state availability due to telehealth regulations).
  - Active partnership inquiries for organizations looking to expand access to weight loss treatment.

## Competitive Advantages
- **Full-stack telehealth model**: Combines physician-led care, custom-compounded medications, and ongoing support in a single subscription, removing friction for patients.
- **Transparent pricing**: No insurance required; flat $299/month with no hidden fees; accepts HSA/FSA.
- **Patient experience focus**: Same-day doctor approval, free two-day shipping, and a dedicated Care Team differentiate it from traditional clinic-based or pharmacy-only models.
- **Specialized in women’s health**: Explicit mission to serve women, with a Chief Medical Officer (Dr. Michael Green, OB/GYN) and a team that includes physicians with personal GLP-1 experience, creating empathy-driven care.

## Strategic Focus
- **Expanding access**: Scaling to serve more states and partnering with organizations to broaden reach.
- **Personalized medicine**: Emphasizing custom-formulated compounded medications tailored to individual patient needs, rather than one-size-fits-all brand-name drugs.
- **Digital-first patient journey**: Streamlining the entire experience from assessment to delivery, reducing barriers like insurance pre-authorization and in-person visits.
- **Continuous care model**: Building long-term patient relationships through ongoing follow-ups and support, not just one-time prescriptions.

## Why Work Here
- **Remote-first company**: All roles are 100% remote, offering flexibility and work-from-anywhere culture. [remoterocketship.com](https://www.remoterocketship.com/company/willow-2/)
- **Mission-driven team**: Employees share a common passion for advancing women’s health and making transformative treatments accessible.
- **Supportive culture**: The company emphasizes continuous learning, ongoing development opportunities, and empowering team members to reach their fullest potential. [startwillow.com](https://www.startwillow.com/about)
- **Fast-growing environment**: With 201–500 employees and active hiring, the company is in a growth phase, offering career advancement opportunities.
- **Meaningful impact**: Directly helping patients achieve significant health outcomes (weight loss, improved wellbeing) through accessible medical care.
- **Engineering & product culture**: Building a fully digital healthcare platform from assessment to delivery, with opportunities to work on complex logistics (pharmacy, shipping, compliance) and patient-facing technology.

## Sources
1. [startwillow.com](https://www.startwillow.com/)
2. [startwillow.com - About](https://www.startwillow.com/about)
3. [startwillow.com - Program](https://www.startwillow.com/program)
4. [remoterocketship.com](https://www.remoterocketship.com/company/willow-2/)
5. [jobs.ashbyhq.com - Willow Health Careers](https://jobs.ashbyhq.com/willow-health)

## Other roles at Willow Health

- [Sr. Lifecycle Marketing Manager](https://feeny.ai/job/sr-lifecycle-marketing-manager-willow-health-canada-h9pv3n5ne6fy) — Canada
- [Director of People](https://feeny.ai/job/director-of-people-willow-health-united-states-wkyxac7z9paw) — United States
- [Marketing Project Manager](https://feeny.ai/job/marketing-project-manager-willow-health-brazil-vdxdk9wf8y3h) — Brazil
- [Health Sales Consultant (Kiosks)](https://feeny.ai/job/health-sales-consultant-kiosks-willow-health-boca-raton-710rvaczpd21) — Boca Raton, FL
- [Senior Direct Response Copywriter](https://feeny.ai/job/senior-direct-response-copywriter-willow-health-canada-64y8w8c4fn50) — Canada
- [Operations Manager](https://feeny.ai/job/operations-manager-quince-carneys-point-new-jersey-kw49b9tev71w) — Carneys Point New Jersey, United States
- [Operations Manager](https://feeny.ai/job/operations-manager-kobie-marketing-st-petersburg-7xtpx66m9ezk) — St Petersburg, FL
- [Operations Manager](https://feeny.ai/job/operations-manager-trading212-poland-56ejcgvg1q40) — Poland
- [Operations Manager](https://feeny.ai/job/operations-manager-trading212-bulgaria-8rmh44v36xtc) — Bulgaria
- [Operations Manager](https://feeny.ai/job/operations-manager-trading212-romania-qfe9cr6ktv4x) — Romania