---
title: 'Operations Manager at Wing Assistant'
canonical: 'https://feeny.ai/job/operations-manager-wing-assistant-taguig-292ef2j1qh7t'
type: 'job'
last_seen: '2026-09-08'
---

# Operations Manager at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Taguig, Philippines
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-10-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/getwingapp/faf8e64e-65a4-4d06-9204-949884ffaefc

## Job description

Operations Manager

Our company is looking for an Operations Manager to start immediately!

The Role: We seek an experienced and talented Operations Manager to join our esteemed team of leaders in our Philippine Operations. The main role is to be responsible for the success of supervisors and captains under the assigned cluster and oversee overall operational processes.

Who you are:

- You are a successful manager who can understand and support your team’s strengths and weaknesses and provide high-level mentoring and guidance to achieve success
- You are a passionate people-person who builds strong relationships with your team, other departments, and customers
- You are a problem solver who goes above and beyond to ensure that productivity is at its highest and that efficiency is observed to drive excellence
- You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle
- You value structure and ensure that policies are well-enforced

Duties and Responsibilities include but are not limited to:

- Oversee a cluster of supervisors and monitor their performance, attendance, and quality of their service outputs
- Monitor all accounts and perform regular health checks to address all issues with well-informed solutions
- Communicate to the talent acquisition team resources that are unstaffed and that they are assigned an account within 3 days
- Keep your team updated on the status of accounts, process changes, and company announcements through weekly meetings
- Provide weekly coaching to tackle quality issues and to provide constructive feedback
- Create and improve incentive programs for team members to motivate them to perform well
- Other weekly, monthly, quarterly ad hoc tasks as assigned

Qualifications:

- Proven operations management experience in a BPO environment or similar
- At least 1-year experience working in the Virtual Assistant industry
- Excellent written and verbal English communication skills
- Tech savvy and a fast learner
- Adaptable and flexible

Schedule: US work hours (40+ hours per week)

Location: This is a hybrid job (within Metro Manila)

Qualifications: At least 3 years of proven operations management experience in a BPO environment or similar At least 1 year of experience working in the Virtual Assistant industry Excellent written and verbal English communication skills Tech-savvy and a fast learner Adaptable and flexible

Environment & Technology needed for the job: Fast, reliable internet connection, fast and responsive computer, and reliable electricity Professional microphone headset or functional computer microphone equivalent Clean & professional background/audio environment for video calls with customers

Benefits: People-focused company with a culture centered on community and personal growth Ability to network with executives at one of the fastest-growing companies in the US Opportunity to obtain knowledge about many industries simultaneously Remote work-friendly Avenues for rapid promotion & salary increases as the company scales Work on a 100% remote team that's spread across the globe Be a part of an early-growing customer success team at an early-stage, high-growth company Competitive compensation

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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