---
title: 'Operations Program Manager - Insurance Specialty at Evident ID'
canonical: 'https://feeny.ai/job/operations-program-manager-insurance-specialty-evident-id-atlanta-79wegt3hgpha'
type: 'job'
last_seen: '2026-09-08'
---

# Operations Program Manager - Insurance Specialty at Evident ID

- **Company:** Evident ID
- **Location:** Atlanta, GA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-09
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/evidentid/cbd16019-7fb7-47a8-8ecb-c8612c839cc4

## Job description

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.

In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.

Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

## Responsibilities

- Responsible for the quality and efficiency of a team of insurance certificate verification specialists
- Conduct ongoing training for insurance verification specialists
- Create and maintain training and user guide articles on processes and procedures
- Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
- Translate insurance requirements into product offerings and recognize gaps
- Be a driving force for product enhancements and efficiencies
- Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires
- Participate in various company initiatives and projects as requested
- Build and maintain strong internal relationships with different departments within the company (we are a team!)
- Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

If you have the following you might be a good fit!

- 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
- Product Management or Project Management experience highly encouraged
- Strong understanding on how to read and interpret Certificates of Insurance
- Experience training and coaching a team of operational specialists to be the best and do their best
- Experience working with customers to understand their needs or help address questions or issues
- Experience in insurtech or procurement technology is a plus
- Enjoy working in a collaborative environment
- Open to feedback
- Comfortable conducting analysis and pulling together regular metrics
- Have a can-do attitude even when you may not know the answer but you will figure it out
- Mutli-tasker extraordinaire
- Open to change on a regular basis (every day is different!)
- Strong written and verbal communication skills
- Not afraid to ask questions
- Skilled at organizing and prioritizing tasks

We are not looking for:

- Someone to sit on the sidelines
- Likes to work independently
- Enjoys doing the same work everyday
- Closed minded

Why Evident?

- Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!
- Competitive pay package, including base pay and stock options
- Full medical, dental, vision benefits and 401K
- Unlimited PTO
- Paid parental leave to support you and your family
- Home internet stipend, virtual events, & more!
- Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
- Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle

## About Evident ID

## Company Overview
- **One-liner**: Evident automates the exchange of risk data, transforming third-party risk management with AI-powered verification, monitoring, and compliance for organizations of all sizes.
- **Entity Type**: Private (VC-backed; Series C, 2022)
- **Headquarters**: Atlanta, Georgia, United States (with an office in Kraków, Poland)
- **Founded**: 2016
- **Founders**: David Thomas (CEO) and Dana Thomas (COO)

## Core Business
- **Primary Industry**: Third-party risk management, compliance technology, business verification
- **Target Customers**: B2B – from SMBs to public entities to Fortune 500 enterprises; risk, compliance, and procurement teams
- **Mission Statement**: “Revolutionize risk data exchange, bringing confidence and peace of mind to every interaction.”

## Products & Services
- **Evident Risk Management Platform**: SaaS platform that automates due diligence, verifies certificates of insurance (COIs) and contracts, streamlines vendor onboarding, and provides real-time monitoring of third-party risk. Includes a network of over 4 million verified business members for streamlined credential exchange.
- **Evident Network**: The world’s largest business verification network, enabling automated risk data exchange across 140+ countries and 150,000+ suppliers onboarded annually.

## Market Standing
- **Valuation**: Not publicly disclosed (last funding round: $14M Series C in September 2022)
- **Total Funding**: $42.8M across three rounds (Series A: $8.8M led by NEA; Series B: $20M led by Aspect Ventures; Series C: $14M led by Forté Ventures)
- **Annual Revenue**: Approximately $2M (LinkedIn estimate; exact figure not publicly confirmed)
- **Notable Investors**: Forté Ventures, New Enterprise Associates (NEA), Aspect Ventures
- **Growth Signals**:
  - Named the Leader in Liminal’s 2025 Operational Third Party Risk Management Index
  - Serves 250+ clients, including Fortune 500 companies
  - Network of 4M+ third-party suppliers across 140+ countries
  - 150,000+ suppliers onboarded annually
  - Headcount ~47 employees (-8% YoY) with distributed workforce across 12 countries

## Competitive Advantages
- **AI-powered automation** that replaces manual reviews, spreadsheets, and narrow point solutions with evidence-based verification and analytics.
- **Largest business verification network** (4M+ members), creating a data moat that makes compliance easier for both buyers and suppliers.
- **Consumer-grade user experience** that drives adoption across internal and external stakeholders.
- **Configurable platform** adaptable to unique risk environments, supporting both SMBs and enterprise-level compliance needs.

## Strategic Focus
- **Global scalability**: Expanding reach into new geographies and industries (140+ countries already served).
- **AI and automation**: Deepening intelligence to find blindspots, fix bottlenecks, and close compliance gaps in third-party risk management.
- **Regulatory compliance**: Helping organizations navigate evolving regulations with automated, auditable processes.
- **Customer ecosystem growth**: Growing the Evident Network to further reduce friction in risk data exchange.

## Why Work Here
- **Culture**: Strong emphasis on six core values: *Relish the Challenge, Seek Excellence, Obsess Over Customers, Make it Happen, Take Care of Each Other, Punch Above Your Weight.* Regular employee recognition programs.
- **Work Environment**: Hybrid/remote-friendly with offices in Atlanta, GA and Kraków, Poland. Distributed team across 12 countries.
- **Perks & Benefits**:
  - Full medical, dental, and vision insurance + HSA contributions up to $100/month
  - Short- and long-term disability and basic life insurance (no cost to employees)
  - Unlimited vacation (flexible PTO with manager approval)
  - 401(k) program
- **Employee Rating**: 4.5/5.0 (30 reviews on LinkedIn) – Work-Life: 4.3, Compensation: 4.4, Culture: 4.4, Career: 4.3
- **Open Positions** (as of 2026): Account Executive, Senior Full Stack Software Engineer, Operations Program Manager, Senior Marketing Lead, Senior Software Engineer, Insurance Certificate Operations Manager

## Sources
1. [evidentid.com/about-us](https://www.evidentid.com/about-us/)
2. [evidentid.com/careers](https://www.evidentid.com/careers/)
3. [linkedin.com/company/evident-id-inc.](https://www.linkedin.com/company/evident-id-inc.)
4. [builtin.com/company/evident](https://builtin.com/company/evident)
5. [jobs.lever.co/evidentid](https://jobs.lever.co/evidentid)

## Other roles at Evident ID

- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-evident-id-atlanta-vf9vdvrg6p8r) — Atlanta, GA
- [Senior Full Stack Software Engineer](https://feeny.ai/job/senior-full-stack-software-engineer-evident-id-atlanta-t5n26svjwcg4) — Atlanta, GA
- [Insurance Certificate Operations Manager](https://feeny.ai/job/insurance-certificate-operations-manager-evident-id-atlanta-pkt0cf4xckav) — Atlanta, GA
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-evident-id-atlanta-0kah3r3f1ray) — Atlanta, GA