---
title: 'Operations Program Manager - Manufacturing & Service Center at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/operations-program-manager-manufacturing-service-center-toshiba-global-commerce-za6gqts0e56p'
type: 'job'
last_seen: '2026-11-09'
---

# Operations Program Manager - Manufacturing & Service Center at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Guadalajara, Mexico
- **Work type:** onsite
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-09
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5285456007

## Job description

Positions Summary

This position is for an Operations Manager of the Self-Checkout Production (SCO), and Depot Repair Operations and overall leadership of the team in the Mexico Service Center (MSC). This position will be responsible for all direct manufacturing, repair, logistic operations, quality, customer satisfaction, safety, people management etc in the MSC. The Operations Manager will have people management responsibility for ~25 reports comprised of two leads and staff. This position includes recruiting/interviewing/hiring, performance management, and providing day-to-day leadership to the team to optimize performance, morale, and retention.

They will be responsible for meeting SCO and Depot Operations and will direct deployment of resources as well as any overtime or resource-sharing necessary to meet business objectives. Primary business/KPI measurements for this position are Percent On-Time Shipment, Operational Cost and Customer Committed Contractual requirements. Responsible for LEAN Process Techniques and driver for the area LEAN Whiteboard. This manager will report to the Director of America’s Service Center and work closely with them on meeting the key KPI’s and objectives.

The Operations Manager will be a sound decision maker in a dynamic START-UP Operation that will be a  rapidly scaling business tied to meeting financial goals. In addition, this role serves as the project lead for the startup and operational launch of the Mexico Service Center (MSC), coordinating cross-functional teams, project plans, timelines, budgets, resource requirements, and risk mitigation activities to ensure a successful transition to full operational readiness. The position requires strong project management expertise, including the ability to lead multiple concurrent initiatives, manage stakeholders, and deliver projects on time and within budget while achieving operational and financial objectives.

## Key Responsibilities

- Manages Self-Checkout, Hardware Fulfillment and Depot Operations.
- Recruits/hires/manages direct-report team of regular employees.
- Drives continuous cost improvement in overall Operations.
- Ensures OSHA, UL, J-Sox compliance.
- Serve as the primary project manager for strategic operations initiatives, ensuring projects get completed on schedule, within budget, and meet defined business objectives.
- Promotes Safe and Productive Workplace open to all Diverse Groups.
- Manages key projects for cost reduction or efficiency improvement through use of LEAN Best Practices and utilizing the LEAN Whiteboards.
- Key contact regarding Quality, Delivery, and Shipment performance
- Lead the planning, execution, and successful startup of the Mexico Service Center, including facility readiness, operational processes, staffing, training, equipment deployment, and customer transition activities.
- Develop and maintain project plans, milestones, risk assessments, status reporting, and executive communications for key business initiatives.
- Coordinate cross-functional teams including Operations, Supply Chain, Quality, IT, Engineering, HR, Finance, and external partners to achieve project deliverables.
- Drive continuous improvement and operational transformation projects utilizing LEAN methodologies and best practices.

Required Skills:

- Bilingual (Spanish & English)
- 3-5 years Project Management
- 5+ years of experience in manufacturing, depot repair, fulfillment, supply chain, or service operations, including demonstrated experience leading complex cross-functional projects and operational startup initiatives.
- Project Management Professional (PMP) certification or equivalent project management experience preferred.

Preferred Skills:

- Proven business operations leadership with a strong result-oriented mindset.
- Demonstrated project management experience leading large-scale operational, manufacturing, coordination, or service-related projects from concept through implementation.
- Strong people skills include communication, stakeholder management, leadership, and team development.
- Experience in managing manufacturing, service, or coordination organizations. Ability to effectively prioritize, delegate, and communicate in a demanding environment. Strong organizational, analytical, problem-solving, and project leadership capabilities are essential.
- Experience leading facility startups, operational transitions, or business transformation initiatives is highly desirable.

## We Offer

- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT).
- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Savings fund for employees, capped at the limit of the law.
- Grocery coupons.
- Pension plan.
- 30 Christmas bonus days.
- 12 days of vacation plus 6 floating days.

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

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- [Executive Director of Software Engineering and Operations](https://feeny.ai/job/executive-director-of-software-engineering-and-operations-toshiba-global-20eqb742h6sa) — Durham, NC
- [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-toshiba-global-commerce-solutions-external-guadalajara-8y912b7qqfbh) — Guadalajara, Mexico
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