--- title: 'Operations & Project Coordinator at Moonpig' canonical: 'https://feeny.ai/job/operations-project-coordinator-moonpig-london-89rk464j6cwx' type: 'job' last_seen: '2026-11-06' --- # Operations & Project Coordinator at Moonpig - **Company:** Moonpig - **Location:** London, United Kingdom - **Work type:** hybrid - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.lever.co/moonpig/0095d4e7-04c3-4cfd-a76e-af469b91f206 ## Job description We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷 Operations & Projects Coordinator |📍London – 2 days in office | 💰Competitive Salary + Benefits ## About the Role Help keep Moonpig's Irish and US operations running smoothly as we grow. This junior project management and operations role combines hands-on coordination with delivery of smaller projects, supported by the New Markets Operations Lead. You will help progress operational issues, coordinate suppliers and stakeholders, and deliver improvements that support a great customer experience across fast-moving, developing markets. ## Key Responsibilities - Coordinate day-to-day Irish and US fulfilment activity, monitoring dispatch-on-time performance, backlogs, quality and delivery issues; escalate risks and track corrective actions. - Maintain project plans, milestones, action trackers and risk logs; organise meetings, capture decisions, and follow up with suppliers and internal stakeholders. - Own smaller operational projects with guidance and coordinate workstreams within larger initiatives. - Support onboarding of a new flowers fulfilment centre, including on-site card printing, systems integration and readiness for Sunday delivery. - Coordinate operational workstreams for new propositions such as single-box multi-gift, personalised alcohol and personalised sleeves. - Support packaging trials and implementation, including giant-card branded packaging, quality improvements and cost reduction. - Coordinate operational input into supplier reviews, contract renewals, stock-system developments and alcohol launch readiness, working with relevant specialist teams. - Track readiness across capacity, stock, packaging, cut-offs and contingency plans for peak periods; support peak monitoring and post-event improvement actions. - Work with Logistics, Supply Chain, Customer Experience, Commercial, Product, Engineering, Finance, Procurement and Legal, providing clear updates and plans. About You: - Experience coordinating operational activity, projects or multiple workstreams, gained through employment, an internship or a placement. - Ability to maintain organised plans and action trackers, prioritise competing tasks and follow through on deadlines. - Confidence following up with stakeholders, challenging overdue actions and escalating issues when support or decisions are needed. - Clear written and verbal communication, including concise status updates, meeting notes and escalation summaries. - Ability to use Excel or Google Sheets to maintain trackers, analyse performance and identify trends or exceptions. - Practical problem-solving skills, including gathering information, identifying likely causes and coordinating next steps. - Ability to work collaboratively across teams and with external suppliers. - Attention to detail and the ability to adapt priorities during busy trading periods. - Comfort working with data to help guide decisions. - Experience in a fast-moving operational or e-commerce environment, or with international suppliers, would be helpful. - An interest in how products are produced, fulfilled and delivered to customers, and in using data, project tools, AI or automation to improve ways of working. - Flexibility to support operations across time zones where needed. Interview Process: - Recruiter Screen 30mins - Remaining process to be confirmed - the Talent team will walk you through this on your screening call. What's in it for you? We believe in empowering our team to do their best work. Enjoy: 💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts. 💆🏽 Wellbeing First: Private healthcare (UK) and mental health support 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working. 📈 Career Growth: Learning allowances, coaching & development programs. Want to know more? Explore our full benefits package: here Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process. Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter. ## About Moonpig ## Company Overview - **One-liner**: Moonpig Group is a leading online destination for personalised greeting cards, gifts, and flowers, powered by a proprietary data and technology platform. - **Entity Type**: Public (LSE: MOON) - **Headquarters**: London, United Kingdom - **Founded**: 2000 - **Founders**: Nick Jenkins (Moonpig), Stefan Barden (Moonpig) ## Core Business - Primary industry/industries: Online retail, gifting, greeting cards, experiences - Target customers: B2C (individual consumers), primarily in the UK, Netherlands, and expanding into Ireland, Australia, and the US - Mission/purpose statement: "To create better, more personal, connections between people that care about each other." ## Products & Services - **Moonpig (UK)**: The flagship brand offering personalised greeting cards, gifts, and flower bouquets with same-day or next-day delivery. - **Greetz (Netherlands)**: The leading online card and gift platform in the Netherlands. - **Buyagift (UK)**: Digital gift experience platform offering activities, breaks, and experiences. - **Red Letter Days (UK)**: Digital gift experience platform offering a wide range of experiences, from driving days to spa breaks. ## Market Standing - **Valuation/Market Cap**: Market cap of approximately £1.2 billion (FY26). _Note: Market cap fluctuates; verify current value on exchange._ - **Key Metric (Revenue)**: £373.0 million in FY26 (up from £350.1m in FY25), with Adjusted EBITDA of £104.6m (FY25: £96.8m). - **Key Metric (Market Position)**: - 70% market share in the UK online card market — nearly 6x larger than the nearest competitor. - ~65% market share in the Netherlands via Greetz. - Only 15% of all card purchases are online, indicating significant growth runway. - **Notable Investors/Partners**: Moonpig Group is a publicly traded company. Major institutional shareholders include funds like BlackRock, Fidelity, and Baillie Gifford (as of recent filings). - **Growth Signals**: - FY26 revenue growth of 8.6%, marking a second consecutive year of strong growth. - New Markets (Ireland, Australia, US) grew 33% in FY26 to £15.7m. Australia is the primary focus for investment. - Moonpig Plus / Greetz Plus membership grew 29.3% to 1.2m members. - Customer occasion reminder database hit 113m (up 11.2% YoY), with ~40% of orders placed within 7 days of a reminder. - Launched a £65m share buyback program for FY27. ## Competitive Advantages - **Proprietary Data Moat**: Captures nearly 6x more customer data daily than the nearest competitor, with 113m occasion reminders and 374m+ cumulative transactions. Self-learning algorithms drive personalisation and customer retention. - **Asset-Light, High Cash Generation**: A technology platform at heart with an integrated fulfilment network (Tamworth, UK and Almere, Netherlands) that enables high-volume, rapid personalisation and delivery. - **High Customer Loyalty**: Nearly 90% of Moonpig and Greetz revenue comes from existing customers. Plus membership is deepening engagement. - **Structural Market Opportunity**: The online card market is only 15% penetrated, with the market itself remaining large and culturally entrenched. ## Strategic Focus - **Data-Driven Personalisation**: Deepening the use of proprietary data to drive customer frequency and loyalty (e.g., occasion reminders, personalised recommendations). - **Geographic Expansion**: Scaling in Australia, Ireland, and the US as priority markets, with a focus on establishing a repeatable growth model. - **Subscription & Loyalty Programs**: Expanding Moonpig Plus / Greetz Plus membership to lock in recurring revenue and higher lifetime value. - **Sustainability**: Reducing packaging intensity by 10% by 2030, achieving zero waste to landfill at the Tamworth facility, and reducing Scope 1 & 2 emissions. ## Why Work Here - **Data-First Technology Culture**: Moonpig is a "technology platform at heart" with a strong focus on data engineering, analytics, and AI. Roles like Analytics Engineering Lead are central to the business. - **Impact at Scale**: You’d be working on a platform that handles 36m+ orders annually and operates at scale in a market-leading position. - **Hybrid Working**: Roles are advertised as “Hybrid — Permanent” with offices in London and Manchester, offering flexibility. - **Inclusive & Caring Culture**: The company explicitly states a commitment to “an inclusive and caring culture with brilliant people who feel a real sense of belonging.” [moonpig.group](https://www.moonpig.group/careers/) - **AI & Tech Use**: The company is transparent that it uses AI tools to support parts of the hiring process (e.g., reviewing applications, analysing resumes) but emphasises that final decisions are made by humans. [jobs.lever.co](https://jobs.lever.co/moonpig?commitment=Permanent) - **Stability & Growth**: A profitable, publicly traded company with consistent cash flow and a clear growth strategy in an underpenetrated market provides a strong mix of stability and opportunity. ## Sources 1. [Moonpig Group Careers Page](https://www.moonpig.group/careers/) 2. [Moonpig Group At a Glance](https://www.moonpig.group/about-us/at-a-glance/) 3. [Moonpig Group Annual Report FY26](https://www.moonpig.group/media/qxchirs2/moonpig-group-plc-annual-report-2026-full-version.pdf) 4. [Moonpig Group Investment Case](https://www.moonpig.group/investors/investment-case/) 5. [Moonpig Jobs on Lever](https://jobs.lever.co/moonpig?commitment=Permanent) ## Other roles at Moonpig - [Senior Category Manager](https://feeny.ai/job/senior-category-manager-moonpig-london-7y7pe7tpmp59) — London, United Kingdom - [Senior Business Development Manager](https://feeny.ai/job/senior-business-development-manager-moonpig-london-35xbm1b42qxn) — London, United Kingdom - [Category Manager](https://feeny.ai/job/category-manager-moonpig-london-vapcx87tg2tn) — London, United Kingdom - [Head of Group FP&A](https://feeny.ai/job/head-of-group-fp-a-moonpig-london-dgh1emf320jk) — London, United Kingdom - [Senior Software Engineer (Search)](https://feeny.ai/job/senior-software-engineer-search-moonpig-manchester-bjjph59jbd1r) — Manchester, United Kingdom - [Office Manager - 9 Month Fixed term contract](https://feeny.ai/job/office-manager-9-month-fixed-term-contract-moonpig-london-s4xt2xvpaxez) — London, United Kingdom - [Senior CRM Manager](https://feeny.ai/job/senior-crm-manager-moonpig-london-fsz7rjyswyf5) — London, United Kingdom - [Fulfilment Operations Manager](https://feeny.ai/job/fulfilment-operations-manager-moonpig-almere-9xpcvt7kpnv8) — Almere, Netherlands - [Software Engineer – Fulfilment](https://feeny.ai/job/software-engineer-fulfilment-moonpig-manchester-6e0vd2yah3xr) — Manchester, United Kingdom - [Director of Technology](https://feeny.ai/job/director-of-technology-moonpig-london-vy86g6e4mb8q) — London, United Kingdom