---
title: 'Operations Recruiter at Thatch'
canonical: 'https://feeny.ai/job/operations-recruiter-thatch-austin-texas-v9tne5w34cy8'
type: 'job'
last_seen: '2026-09-07'
---

# Operations Recruiter at Thatch

- **Company:** Thatch
- **Location:** Austin Texas, United States
- **Compensation:** $100k–$128k
- **Work type:** remote
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-07
- **Apply:** https://thatch.com/jobs/5416181008?gh_jid=5416181008

## Job description

## About the role

Thatch is building a healthcare system people actually love — and that starts with hiring the right people to run it. As our Operations Recruiter, you'll own hiring for the teams who keep that system running day to day. This is a role for someone who's equally comfortable filling a dozen support roles in a month and running a thoughtful search for an Ops director — and who sees high-volume hiring as a creative problem to solve, not just a numbers game. You'll be a true partner to Ops leaders, helping them think through staffing needs before a req is even open, and you'll help build the infrastructure (events, partnerships, pipelines) that lets us hire well at scale. As we grow, you'll also have real input into how the broader recruiting function evolves at Thatch.

## What you'll do

- Own full-cycle recruiting across the Operations organization, from high-volume frontline hiring through senior leadership searches
- Partner with Operations leaders to forecast hiring needs, define roles, calibrate on what great looks like, and deliver against  hiring goals
- Design and execute recruiting strategies tailored to the search, from high-volume, high-velocity hiring to targeted leadership searches
- Build creative, scalable sourcing strategies to fill high-volume roles, including hosting events, partnering with universities and community organizations, and testing new channels to keep pipelines full
- Use recruiting data to understand pipeline health, anticipate where we’ll get stuck, and adjust our approach.
- Shape how we recruit as Thatch grows, continuously improving our approach and raising the bar for how we hire
- Treat every candidate interaction as a reflection of Thatch's brand, bringing the same care, consistency, and attention to detail to the hiring process that we expect from our operations

Background we're looking for

- 4+ years of experience in full lifecycle recruiting, with direct experience recruiting for operations, support, or similarly high-volume functions across a range of seniority levels
- Demonstrated ability to flex between high-volume entry-level hiring and leadership searches
- Proven track record of designing and executing creative sourcing strategies (hiring events, university partnerships, community partnerships, etc.) to fill high-volume roles quickly and consistently
- A history of successfully placing strong operations talent and building high-performing support/operations teams
- Use recruiting data to track pipeline health, forecast hiring needs, identify bottlenecks, and adjust strategy
- Startup or high-growth experience, with a demonstrated ability to build while executing, adapt to shifting priorities, and create structure where it doesn't yet exist

## Experience we’d be particularly excited about

- Experience recruiting in a fast growing startup environment
- A track record of building creative, high-volume sourcing programs from scratch
- Experience partnering with Operations leaders on headcount and workforce planning
- Experience recruiting in healthcare, health tech, or insurance
- Familiarity with Greenhouse

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting to meet 3-4 members of the team to dive deeper into your experience
- 30 minute video meeting with department leadership to understand alignment to the role and your motivation
- 20-30 minute video meeting with our founders to discuss your approach to culture and our operating principles

Estimated Compensation Range $100,000—$128,000 USD

## About Thatch

We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read [more on Thatch here](https://thatch.ai/company).

## About Thatch

## Company Overview
- **One-liner**: Thatch is a modern health benefits platform that uses an ICHRA to let employers set a budget and empower employees to choose and manage their own healthcare plans and spending.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Health benefits, Fintech (healthcare payments)
- **Target customers**: B2B – small-to-medium businesses and mid-market employers
- **Mission/purpose**: “Building a healthcare system people love”

## Products & Services
- **Thatch Platform**: All-in-one ICHRA-based benefits platform. Employers set a budget; employees choose their own health, dental, and vision insurance from top carriers and spend leftover funds on healthcare costs.
- **Ask Thatch**: AI-powered 24/7 text-based support for compliance, expense verification, and account questions.
- **Thatch Visa Debit Card**: Employees use the card to pay for prescriptions, copays, therapy, and other eligible healthcare costs from their budget.
- **Insurance Marketplace**: Access to plans from national carriers, selected directly by employees.
- **Benefits Marketplace**: Curated ecosystem of health and wellness services available with tax-free allowance.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$84M** (as of April 2025)
- **Notable Investors**: General Catalyst, Index Ventures (led Series A and Series B), Google Ventures (led Seed round)
- **Growth Signals**: 4,000+ employers using Thatch; **208 employees** (monthly growth +10.5%); Series B raised $40M in April 2025; transparent support metrics (CSAT 99.9%, enrollment accuracy 83% vs. industry avg 76%).

## Competitive Advantages
- **ICHRA-native model** offers maximum flexibility and personalization compared to traditional group plans.
- **Works out of the box** with any payroll provider and insurance plan – no integration or implementation required.
- **5-minute setup** and ability to switch any time of year (not just open enrollment).
- **Transparent CX metrics** published publicly (response time, CSAT, enrollment accuracy).
- **Visa debit card** seamlessly extends the budget to out-of-pocket costs.

## Strategic Focus
- Scale employer adoption across SMB and mid-market segments.
- Deepen the benefits marketplace with more high-impact wellness partners.
- Build robust financial infrastructure for balances, premiums, and reimbursements.
- Expand data and analytics capabilities to drive insights and predictive features.

## Why Work Here
- **Remote-first** with optional in-person hubs in San Francisco and Austin.
- **Team caliber**: Colleagues from Stripe, Ramp, Rippling, Shopify, and Robinhood.
- **Energizing offsites** in beautiful locations.
- **Flexible home office budget** for remote work setup.
- **Operating principles**: Bias for action, relentless resourcefulness, high trust environment.
- **20 open roles** across Engineering, Operations, Growth, and Account Management.
- **High impact** at a fast-growing startup redefining healthcare benefits.

## Sources
1. [thatch.com](https://thatch.com/)
2. [thatch.com/company](https://thatch.com/company)
3. [thatch.com/jobs](https://thatch.com/jobs)
4. [LinkedIn](https://www.linkedin.com/company/thatch-com)
5. [CB Insights](https://www.cbinsights.com/company/thatch-2)

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