---
title: 'Operations Representative (Temporary Coverage) at First Entertainment Credit Union'
canonical: 'https://feeny.ai/job/operations-representative-temporary-coverage-first-entertainment-credit-union-kbpxyysbs60b'
type: 'job'
last_seen: '2026-09-24'
---

# Operations Representative (Temporary Coverage) at First Entertainment Credit Union

- **Company:** First Entertainment Credit Union
- **Location:** Remote
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-24
- **Apply:** https://jobs.lever.co/firstent/d71816ec-eaab-4a25-82fa-d476c6a0901a

## Job description

First Entertainment is seeking a temporary Operations Representative to join our Operations team and support a variety of back‑office processing functions across multiple desks. While representatives may be assigned a primary desk, the position is cross‑functional.  As the Operations Representative, you will be responsible for areas such as ACH, Wires, Check 21, Fiduciary Servicing, Legal Processing, Overdraft Solutions, Unclaimed Property, or Mobile/ATM Deposits.

The Operations Representative is responsible for performing accurate, timely, and compliant processing of member transactions, maintenance requests, and operational workflows. This role focuses on transaction processing, exception handling, and strict adherence to regulatory and procedural standards. Operations Representatives ensure operational accuracy, minimize risk, and deliver consistent member experience across assigned workflows.

This full-time, remote opportunity. For pay transparency purposes, the targeted hourly pay for this role is between $22 to $26 per hour.

This is a temporary position with an anticipated end date in July/August, 2027.

## Responsibilities

- Process daily work queues with accuracy and within established service level agreements.
- Perform account updates, corrections, and verification steps in accordance with policy and regulatory requirements.
- Review documentation for completeness, accuracy, and compliance, maintaining audit-ready documentation and accurate electronic records.
- Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks appropriately.
- Identify opportunities and suggest practical ideas to improve everyday tasks, workflows, accuracy, efficiency, or clarity within assigned desks.
- Support a culture of continuous improvement by proactively communicating pain points, recurring issues, or patterns.
- Follow up with members regarding account changes or identified oversights to ensure full understanding, provide clarification, and obtain appropriate approvals.
- Apply federal/state regulations and internal procedures to all work performed, handling sensitive member information with strict confidentiality.
- Participate in cross-training to support multiple desks as operational needs evolve.
- Contribute to a consistent, collaborative, and service‑oriented environment.
- Perform any other assigned duties as needed.

## Requirements

- 1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred.
- In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Thorough knowledge of regulations applicable to essential responsibilities.
- Effective communication skills across all levels of audience.
- Proficiency in MS Office products (Word, Excel, Outlook).
- Working experience in Symitar for Windows (Episys) preferred.

## About First Entertainment Credit Union

## Company Overview
- **One-liner**: First Entertainment Credit Union is a not-for-profit financial cooperative dedicated to serving the creators and workers of the entertainment industry with personalized banking, lending, and financial services.
- **Entity Type**: Private (member-owned cooperative / credit union)
- **Headquarters**: Hollywood, California, USA
- **Founded**: 1967
- **Founders**: Not publicly available (founded as a credit union for entertainment industry professionals)

## Core Business
- **Primary industry**: Financial services / Credit union (consumer banking and lending)
- **Target customers**: B2C – individuals and families working in the entertainment industry (behind the scenes or in front of the camera), including union members, studio employees, and independent creators.
- **Mission or purpose**: To be the financial partner for the creators of entertainment and those who support them, helping members achieve financial stability and success while pursuing their dreams.

## Products & Services
- **Digital Banking Platform**: Online and mobile banking with 24/7 access, including account management, bill pay, and mobile check deposit.
- **Lending Products**: 
  - **Union Dues Loans** (as low as 8.11% APR) – designed to help members pay union dues.
  - **Home Equity Loans** (as low as 7.25% APR).
  - **Platinum Visa® Credit Card** (as low as 12.74% APR).
  - **Auto Loans, Personal Loans, and Mortgage Loans**.
- **Savings & Deposit Products**: 
  - **Term Certificates** (up to 3.85% APY).
  - **Checking & Savings Accounts**.
- **Specialty Services**: Skip-A-Pay, studio lot branches (Warner Bros., Sony, Paramount), and financial education resources.

## Market Standing
- **Valuation/Market Cap**: Not applicable (credit union; not publicly traded). Assets: **$2 billion** as of June 2026.
- **Key Metric**: Total Funding – Not applicable (member deposits). Membership: **~90,000 members**.
- **Notable Investors/Partners**: Member-owned; no external investors. Strategic partnerships with major studios (Warner Bros., Sony, Paramount) for on-site branches.
- **Growth Signals**: 
  - Fourth consecutive year of Great Place to Work® certification (2026).
  - Named one of the top 10 Credit Unions in California by Forbes.
  - Assets grew to $2 billion from $2.1 billion reported earlier (consistent scale).
  - Continues to expand digital services and hybrid work model.

## Competitive Advantages
- **Niche focus**: Exclusive dedication to the entertainment industry gives deep understanding of members’ unique financial needs (e.g., irregular income, union dues, project-based work).
- **Studio lot branches**: Physical presence on major studio lots (Warner Bros., Sony, Paramount) provides unparalleled convenience for industry professionals.
- **Not-for-profit structure**: Member-owned cooperative, meaning profits are returned to members through lower loan rates, higher savings rates, and lower fees.
- **Employee culture**: High employee satisfaction (Great Place to Work certified), strong diversity (57% women, 75% historically underrepresented racial/ethnic groups), and robust benefits.

## Strategic Focus
- **Current priorities**: 
  - Enhancing digital banking capabilities to serve a growing remote/hybrid workforce.
  - Deepening engagement with the creator economy (freelancers, independent filmmakers).
  - Expanding membership beyond traditional studio employees to include all entertainment professionals.
  - Continuing investment in employee development, wellness, and inclusive workplace culture.

## Why Work Here
- **Culture**: Certified Great Place to Work® for four consecutive years. Emphasis on "Your Story Matters" – employees feel valued and empowered. Strong diversity council and inclusive practices.
- **Work model**: Hybrid – eligible positions work on-site 2 days a week (e.g., Hollywood, CA). Some roles may be remote-friendly (Arizona, Texas, Georgia).
- **Benefits**: 
  - Medical, Dental, Vision, FSAs, Life/AD&D, Gym Reimbursement, EAP.
  - 401(k) with employer matching and profit-sharing.
  - Minimum 4 weeks paid vacation in first year, plus sick days, holidays, and volunteer time off.
  - Tuition reimbursement up to $5,250/year.
  - Teammate referral bonus up to $5,000.
  - Studio tour and industry event access.
- **Engineering/tech culture**: Not heavily tech-focused, but information security and fraud prevention roles exist. No use of AI in hiring – all decisions made by humans.

## Sources
1. [firstent.org - Careers](https://www.firstent.org/careers/)
2. [firstent.org - Homepage](https://www.firstent.org/)
3. [firstent.org - Great Place to Work Press Release](https://www.firstent.org/blog/pressrelease/first-entertainment-credit-union-earns-great-place-to-work-certification-for-fourth-consecutive-year/)
4. [builtin.com - First Entertainment Credit Union](https://builtin.com/company/first-entertainment-credit-union)
5. [jobs.lever.co/firstent](https://jobs.lever.co/firstent)

## Other roles at First Entertainment Credit Union

- [Executive Assistant](https://feeny.ai/job/executive-assistant-first-entertainment-credit-union-hollywood-374p96d8zmz2) — Hollywood, CA
- [Member Experience Representative (Arizona, Texas or Georgia)](https://feeny.ai/job/member-experience-representative-arizona-texas-or-georgia-first-entertainment-h900cpqwyxfw) — Texas and, GA
- [Sr. Manager, Information Security](https://feeny.ai/job/sr-manager-information-security-first-entertainment-credit-union-hollywood-81kqza276g1e) — Hollywood, CA