---
title: 'Operations Senior Supervisor – Travel Distribution at ATI Business Group'
canonical: 'https://feeny.ai/job/operations-senior-supervisor-travel-distribution-ati-business-group-central-hgcrzt1r95t9'
type: 'job'
last_seen: '2026-10-27'
---

# Operations Senior Supervisor – Travel Distribution at ATI Business Group

- **Company:** ATI Business Group
- **Location:** Central Jakarta, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.lever.co/atibusinessgroup/95cbc99e-fe77-4064-8645-54038ea0489b

## Job description

Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.

We are looking for a Fare Loader Senior Supervisor to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 50+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.

## Key Responsibilities

- Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data in accordance with client requirements, operational procedures, and service-level agreements (SLAs).
- Lead and support Team Leaders in managing daily workloads, team productivity, quality standards, and employee performance and development.
- Monitor operational performance and data accuracy, including productivity, turnaround time, error rates, and SLA achievement, and implement corrective actions where needed.
- Serve as the escalation point for complex fare loading issues, data discrepancies, system-related challenges, and service delivery concerns, ensuring timely investigation and resolution.
- Support the Operations Manager in client communication, operational reporting, performance reviews, and continuous improvement initiatives.
- Identify opportunities to improve operational efficiency by reviewing workflows, strengthening quality controls, and ensuring consistent adherence to client-specific procedures.
- Maintain team engagement and service consistency through effective communication, coaching, and coordination across the operation.

Is this you?

- Bachelor's degree in any major, preferably from a reputable university.
- Minimum 2 years of leadership or supervisory experience, preferably managing large teams through Team Leaders or frontline supervisors.
- Preferably has a background in travel, airline operations, data entry, or customer-facing operations.
- Fluent in English, with a minimum proficiency level of CEFR C1.
- Strong analytical, problem-solving, communication, and interpersonal skills.
- Intermediate proficiency in Microsoft Excel, with strong data literacy and a data-driven approach to operational performance management.
- Adaptable and versatile, with the ability to manage competing priorities and respond effectively to changing operational and client requirements.
- Professional and confident in communicating with clients, Team Leaders, and team members.
- Willingness to work at both Central Jakarta and BSD City, as required by operational needs.
- Willingness to work flexible hours, including rotating shifts in a 24/7 operational environment.

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

## About ATI Business Group

## Company Overview
- **One-liner**: ATI Business Group is a business process outsourcing (BPO) and technology solutions provider specializing in the travel, aviation, and hospitality industries.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2001
- **Founders**: David Harsamto (Co-Founder & CFO), with Brad Holman (CEO) leading the commercial side since 2010

## Core Business
- **Primary industries**: Travel, aviation, hospitality, business process outsourcing (BPO), and travel technology
- **Target customers**: Travel agencies, airlines, hotel groups, and other travel/hospitality organizations (B2B, enterprise)
- **Mission / purpose statement**: To help travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.

## Products & Services
- **Fare Filing & Fare Loading**: Managing fare data across multiple Global Distribution Systems (GDS) for airlines and travel sellers.
- **Ticketing & Refund Operations Support**: End-to-end ticketing, reissuance, and refund processing.
- **Finance & Accounting Support Services**: Outsourced accounting, reconciliation, and financial reporting for travel companies.
- **Fare Audit Services**: Auditing fare calculations to ensure accuracy and revenue protection.
- **Business IT Development**: Custom software development and automation solutions (including RPA and AI) for travel operations.
- **Call & Chat Support**: Multilingual customer contact center services for travel and hospitality clients.
- **Client Corporate Finance**: Finance and operations associate roles supporting client back-office functions.

## Market Standing
- **Valuation**: Not publicly available
- **Key metric**: Annual revenue estimated at ~$588K (based on third-party estimates) – note this figure appears low relative to headcount and may not be verified; private company, no official disclosure.
- **Headcount**: 1,034 employees (as of 2026), +8.6% growth YoY
- **Notable clients/partners**: Garuda Indonesia (flagship client for fares management platform), and other airlines, travel agencies, and hospitality brands.
- **Growth signals**: Strong hiring momentum – active job postings grew +141% year-over-year; expanded automation and AI team (hiring Automation & AI Lead, AI Engineer); global footprint across 8 countries.

## Competitive Advantages
- **Deep domain expertise**: Over 20 years focused exclusively on travel and aviation BPO, giving them institutional knowledge of airline pricing, GDS systems, and global distribution.
- **End-to-end service stack**: Covers fare filing, ticketing, refunds, audit, finance, IT development, and contact center – a one-stop shop for travel operations.
- **Scalable offshore model**: Majority of workforce in Indonesia (77%) allows competitive cost structures while maintaining English-language capabilities for global clients.
- **Technology-led transformation**: Investing in automation, AI, and robotic process automation (RPA) to drive efficiency gains for clients.

## Strategic Focus
- **Current priorities**: Scaling automation and AI capabilities (recently posted roles for Automation & AI Lead and AI Engineer), expanding service lines, and deepening relationships with existing travel/hospitality clients.
- **Direction for growth**: Enter new geographies (presence in US, Australia, India, Maldives, Thailand, Poland, Canada); continue to build the ATI Academy for structured talent development; leverage technology to move from pure BPO to technology-enabled services.

## Why Work Here
- **Culture**: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- **Work policy**: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- **Training & growth**: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- **Global exposure**: Opportunity to work with international clients across multiple time zones and cultures.
- **Rewards**: Competitive compensation (especially for the local market) and recognition programs.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/ati-business-group)
2. [ATI Business Group official site](https://atibusinessgroup.com/jobs/)
3. [Lever careers page (job listings)](https://jobs.lever.co/atibusinessgroup)
4. [ATI Business Group leadership page](https://atibusinessgroup.com/leadership/)
5. [Craft.co company profile](https://craft.co/ati-business-group)

## Other roles at ATI Business Group

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