--- title: 'Operations Specialist I-III, (Germany) at Airspace' canonical: 'https://feeny.ai/job/operations-specialist-i-iii-germany-airspace-frankfurt-kz5dm0s2yc9v' type: 'job' last_seen: '2026-09-12' --- # Operations Specialist I-III, (Germany) at Airspace - **Company:** Airspace - **Location:** Frankfurt, Germany - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/airspace/jobs/6146226004 ## Job description Company Introduction: [Airspace](http://airspace.com) is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of [America’s best Startup Employers](https://www.forbes.com/lists/americas-best-startup-employers/?sh=430441b22ad7) and listed as one of [CNBC’s Disruptor 50](https://www.cnbc.com/2022/05/17/airspace-disruptor-50.html) companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has[raised more than $140m.](https://www.cnbc.com/2022/05/25/early-tesla-investor-leads-70-million-investment-in-airspace.html) The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. ## Overview Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company. Importance of role The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! ## Responsibilities Operating the Airspace Platform - Set up new orders by adhering to both standard work practices and client-specific SOP instructions - The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader - Verification that drivers have picked up or recovered the correct piece(s) - Accurately confirming flight departures by use of AWB tracking - Following all process and communication standards within our various team outlets - Stay up to date on all announcements and training involving new system features and process changes. Proactive Customer Updates - Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication - With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times. Intuitive Problem Solving - Ability to update, manage, and/or change airway bills using initial or tenured training. - Ability to source driver coverage for any segment of an order. - Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues. - Follow escalation procedures and guidance provided by senior team members to assist in issue resolution. Handling All Inbound and Outbound Communications - Timely acknowledgment and action of all email, phone and text requests - Expected to consistently meet all minimum metric expectations for phone availability and acceptance - Proper use of the various phone statuses - Order placement for customers who are unable to place orders via the online portal - Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email. Maintaining Balanced Level of Performance As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement. - Maintain high level of customer service while communicating with internal and external parties through - Slack - Zendesk - Inbound/Outbound phone calls and texts - Internal meetings - Maintain high level of team contributions in the following areas: - Communication - Order updates - Accuracy based on Standard Work procedures ## Requirements - Ability to work hybrid on-site in Frankfurt, Germany ## Compensation Salary Range: €36,000 – €65,000 annual salary. Salary is determined by factors such as experience, expertise, and location. Core Values: - We are One Team. We believe we all accomplish more when we are working together. - We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. - We are Passionate. We care deeply about our mission and are not afraid to raise the bar. - We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. - We are Innovative. We never settle and are always striving to improve our product, service, and ourselves. Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io, or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com before responding. For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding. ## About Airspace ## Company Overview - **One-liner**: Airspace provides AI-powered, time-critical logistics services for urgent shipments, covering next-flight-out, ground, and charter options. - **Entity Type**: Private (Series C‑II, total raised $137.5M) - **Headquarters**: Carlsbad, California, United States - **Founded**: 2016 - **Founders**: Not publicly available (the company was founded by a team; individual names not listed on the sources) ## Core Business - **Primary industry**: Time-critical logistics and supply chain - **Target customers**: B2B – enterprises in aerospace, healthcare, life sciences, high-tech (including semiconductors), and automotive & manufacturing - **Mission**: To give shippers around the globe control over their most critical shipments [airspace.com](https://www.airspace.com/) ## Products & Services - **Next Flight Out (NFO)**: Domestic and international expedited shipping via optimized flight routing, with proactive delay resolution. - **On-Demand Ground**: Same-day ground courier services for urgent local deliveries. - **Charter**: Full charter services for large or highly sensitive loads. - **Specialty Services**: Includes freight, STAT ground, and on-board carry for organs, tissue, life-saving treatments, and critical industrial parts. - **AI‑Powered Platform**: Machine‑learning routing engine that evaluates millions of options in under a second to recommend the best route based on cost, speed, and risk [airspace.com](https://www.airspace.com/). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding of $137.5M (latest round: Series C‑II, $70M raised ~4 years ago) [cbinsights.com](https://www.cbinsights.com/company/airspace-technologies) - **Notable Investors/Partners**: Defy Partners, Qualcomm Ventures, Titanium Ventures, Scale Venture, Prologis Ventures, and 13+ others. Qualcomm is also a customer [cbinsights.com](https://www.cbinsights.com/company/airspace-technologies). - **Growth Signals**: - Expanded operations to Southeast Asia to serve the semiconductor supply chain (March 2024) [cbinsights.com](https://www.cbinsights.com/company/airspace-technologies) - Over 1.4 million shipments completed, serving 80 countries, trusted by 13% of Fortune 100 companies [airspace.com](https://www.airspace.com/) - 99% controllable on-time delivery rate, average 90 minutes saved per NFO shipment, 80% fewer errors [airspace.com](https://www.airspace.com/) ## Competitive Advantages - **AI‑First Routing**: Patent‑pending machine learning algorithms that optimize routing and dispatching in real time, reducing delays and human error. - **End‑to‑End Visibility**: Proprietary platform provides real‑time tracking, proactive communication, and delay resolution. - **Specialized Expertise**: Deep focus on time‑critical (STAT) shipments for industries where failure is not an option (organs, aircraft parts, semiconductor equipment). ## Strategic Focus - **Global Expansion**: Deepening presence in Southeast Asia for semiconductor and high‑tech customers. - **Vertical Specialization**: Strengthening offerings for aerospace, medical device, and life sciences verticals. - **Platform Enhancement**: Continued investment in AI and automation to improve routing speed and reliability. ## Why Work Here - **Impact‑Driven Culture**: Employees directly contribute to shipments that save lives (organs, tissue) and keep critical supply chains running [airspace.com](https://www.airspace.com/). - **Remote‑Friendly**: Many roles are listed as “Remote, USA” or “Remote, Philippines” – including Enterprise Account Manager, Pricing Analyst, and Workflow Solutions Specialist [greenhouse.io](http://job-boards.greenhouse.io/airspace). - **Global Team**: Offices in Carlsbad (HQ), Des Plaines (IL), Lisbon, Penang, Frankfurt, UK, and remote hubs across Europe and Asia [greenhouse.io](http://job-boards.greenhouse.io/airspace). - **Growth Trajectory**: Rapidly scaling company with strong venture backing and a clear expansion strategy. ## Sources 1. [airspace.com](https://www.airspace.com/) – Company overview, products, mission, metrics 2. [cbinsights.com](https://www.cbinsights.com/company/airspace-technologies) – Funding, investors, news, patents 3. [linkedin.com](https://www.linkedin.com/company/airspace-inc) – Employee count, mission, open positions 4. [greenhouse.io](http://job-boards.greenhouse.io/airspace) – Current job listings and locations ## Other roles at Airspace - [Accounts Payable Specialist](https://feeny.ai/job/accounts-payable-specialist-airspace-philippines-44nq65816ff3) — Philippines - [Dedicated Driver Operations Senior Coordinator](https://feeny.ai/job/dedicated-driver-operations-senior-coordinator-airspace-united-states-xw4pv6kdra9b) — United States - [Dedicated Driver Operations Coordinator](https://feeny.ai/job/dedicated-driver-operations-coordinator-airspace-united-states-nnxej286tbbm) — United States - [Medical Courier - Rochester, NY](https://feeny.ai/job/medical-courier-rochester-ny-airspace-rochester-7v2peh7wxsf8) — Rochester, NY - [Quality Assurance & Advocacy Lead Analyst](https://feeny.ai/job/quality-assurance-advocacy-lead-analyst-airspace-united-states-kv1da24n3ket) — United States - [Warehouse Clerk](https://feeny.ai/job/warehouse-clerk-airspace-hanover-981jse9kpqmc) — Hanover, MD 21076 - [Warehouse Clerk](https://feeny.ai/job/warehouse-clerk-airspace-mount-laurel-ch1ppyq35wz4) — Mount Laurel, NJ - [Agent Lead](https://feeny.ai/job/agent-lead-airspace-united-states-b949x92jhd2x) — United States - [Commander Coordinator](https://feeny.ai/job/commander-coordinator-airspace-united-states-sjzdwy55pn56) — United States - [Jr. Specialist, Expense Reconciliation](https://feeny.ai/job/jr-specialist-expense-reconciliation-airspace-carlsbad-ca-0gv3d80e5xqz) — Carlsbad CA, United States