---
title: 'Operations Specialist, Payroll Reconciliation at Thatch'
canonical: 'https://feeny.ai/job/operations-specialist-payroll-reconciliation-thatch-austin-texas-3rxsvdknh2xa'
type: 'job'
last_seen: '2026-09-07'
---

# Operations Specialist, Payroll Reconciliation at Thatch

- **Company:** Thatch
- **Location:** Austin Texas, United States
- **Compensation:** $91k–$120k
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://thatch.com/jobs/5414786008?gh_jid=5414786008

## Job description

## About the role

Thatch is building a healthcare system people love, and getting people’s money right — every deduction, every invoice, every payroll cycle — is foundational to earning that trust. This role will focus on execution within a key operations function, supporting operational OKRs and day-to-day queue management. We’re seeking a candidate with a proven track record of executing at a high level in fast-growing startups, leveraging data and process for impactful results. This individual must possess the ability to dive deep into the details of daily execution and maintain consistency in a continuously evolving environment.

A critical focus area for the team is the ongoing reconciliation of our payment infrastructure. This complex function is vital for financial accuracy and stability. Its efficient management directly and positively impacts our members, driving trust and satisfaction through seamless and accurate financial experiences.

You’ll sit at the intersection of Operations, Engineering, and Finance: reviewing payroll deductions before they reach employers, tracing discrepancies back to root cause, and partnering with Engineering to automate away the reconciliation work that shouldn’t require manual review every cycle. This role is based onsite in our Austin, TX office and is well suited to someone who exercises strong independent judgment on complex financial data and is energized by building the process and tooling that let Thatch scale reconciliation without scaling headcount linearly.

## What you'll do

- Own the payroll deduction reconciliation queue, reviewing new and updated deductions before each payroll run and approving or escalating flagged discrepancies with clear reasoning
- Trace reconciliation errors back to root cause across enrollment, premium, and payroll connection data, and drive fixes upstream rather than patching individual cases
- Partner with Engineering to scope and prioritize automation opportunities, such as auto-approval rules, tooling, and monitoring that reduce the volume of manual review over time
- Manage escalations from payroll connection failures and invoice review queues, routing issues to the right stakeholder
- Build and maintain SOPs and audit trails so reconciliation logic and decisions are transparent and repeatable across the team
- Report on reconciliation accuracy and queue health, surfacing trends and risk areas to Operations and Finance leadership

Background we're looking for

- 4-7 years of experience in operations, financial/payroll reconciliation, or management consulting, with a track record of solving complex, ambiguous problems independently
- Strong analytical skills and comfort working directly with financial and payroll data to identify discrepancies and root causes
- Demonstrated success designing or improving reconciliation, audit, or financial control processes
- Strong judgment — able to make sound decisions on ambiguous or high-stakes cases without heavy oversight
- Experience partnering with Engineering to translate operational pain points into tooling or automation requirements
- Bachelor’s degree required
- Ability and willingness to work onsite in our Austin, TX office

## Experience we’d be particularly excited about

- MBA or other advanced degree
- Background in management consulting (e.g. strategy or operations consulting) prior to moving into an Operations role
- Experience with payroll, benefits, or fintech reconciliation systems
- Comfort writing SQL queries or working directly with engineers to scope automation requirements
- Prior experience in a high-growth startup environment

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with the hiring manager to work through a live case study
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles

Estimated Compensation Range $91,000—$120,000 USD

## About Thatch

We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read [more on Thatch here](https://thatch.ai/company).

## About Thatch

## Company Overview
- **One-liner**: Thatch is a modern health benefits platform that uses an ICHRA to let employers set a budget and empower employees to choose and manage their own healthcare plans and spending.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Health benefits, Fintech (healthcare payments)
- **Target customers**: B2B – small-to-medium businesses and mid-market employers
- **Mission/purpose**: “Building a healthcare system people love”

## Products & Services
- **Thatch Platform**: All-in-one ICHRA-based benefits platform. Employers set a budget; employees choose their own health, dental, and vision insurance from top carriers and spend leftover funds on healthcare costs.
- **Ask Thatch**: AI-powered 24/7 text-based support for compliance, expense verification, and account questions.
- **Thatch Visa Debit Card**: Employees use the card to pay for prescriptions, copays, therapy, and other eligible healthcare costs from their budget.
- **Insurance Marketplace**: Access to plans from national carriers, selected directly by employees.
- **Benefits Marketplace**: Curated ecosystem of health and wellness services available with tax-free allowance.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$84M** (as of April 2025)
- **Notable Investors**: General Catalyst, Index Ventures (led Series A and Series B), Google Ventures (led Seed round)
- **Growth Signals**: 4,000+ employers using Thatch; **208 employees** (monthly growth +10.5%); Series B raised $40M in April 2025; transparent support metrics (CSAT 99.9%, enrollment accuracy 83% vs. industry avg 76%).

## Competitive Advantages
- **ICHRA-native model** offers maximum flexibility and personalization compared to traditional group plans.
- **Works out of the box** with any payroll provider and insurance plan – no integration or implementation required.
- **5-minute setup** and ability to switch any time of year (not just open enrollment).
- **Transparent CX metrics** published publicly (response time, CSAT, enrollment accuracy).
- **Visa debit card** seamlessly extends the budget to out-of-pocket costs.

## Strategic Focus
- Scale employer adoption across SMB and mid-market segments.
- Deepen the benefits marketplace with more high-impact wellness partners.
- Build robust financial infrastructure for balances, premiums, and reimbursements.
- Expand data and analytics capabilities to drive insights and predictive features.

## Why Work Here
- **Remote-first** with optional in-person hubs in San Francisco and Austin.
- **Team caliber**: Colleagues from Stripe, Ramp, Rippling, Shopify, and Robinhood.
- **Energizing offsites** in beautiful locations.
- **Flexible home office budget** for remote work setup.
- **Operating principles**: Bias for action, relentless resourcefulness, high trust environment.
- **20 open roles** across Engineering, Operations, Growth, and Account Management.
- **High impact** at a fast-growing startup redefining healthcare benefits.

## Sources
1. [thatch.com](https://thatch.com/)
2. [thatch.com/company](https://thatch.com/company)
3. [thatch.com/jobs](https://thatch.com/jobs)
4. [LinkedIn](https://www.linkedin.com/company/thatch-com)
5. [CB Insights](https://www.cbinsights.com/company/thatch-2)

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