---
title: 'Operations Specialist - Winnipeg Canada at Rocket Travel, Inc.'
canonical: 'https://feeny.ai/job/operations-specialist-winnipeg-canada-rocket-travel-inc-winnipeg-cfx1s4h2pv60'
type: 'job'
last_seen: '2026-09-05'
---

# Operations Specialist - Winnipeg Canada at Rocket Travel, Inc.

- **Company:** Rocket Travel, Inc.
- **Location:** Winnipeg, Canada
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/rocketmiles/jobs/8176704

## Job description

Get to Know Our Team

The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity

As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B  partners (Managed and/or Self Serve) during the different parts of their partner journey; from sign-up, on-boarding and payouts to optimizing our internal and external partner Knowledge Center.

You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area:

- Managed partners- contracting, payments, system administration
- Self Serve - partner analysis & experience, products, system administration

You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership.

Excellent communication and organizational skills are required in this role.

You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team

What You'll Be Doing:

- Support: Handling of operations ticket inbound from our Commercial team and Partners
- Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience
- Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
- Apply critical thinking and independently drive improvements across the team
- Share knowledge and best practices across teams, both centrally and in the regions
- Creating and documenting the processes to be followed by the commercial teams and operational teams
- Handling of ticket inbound from Partners (Self Serve)
- Maintaining high service levels according to set SLA’s

Handles tickets and projects in one or more areas of expertise:

Managed Partners:

- Contracting:
- Draft contracts using guidance & legal playbook for Central teams (ranging from regular to complex requested changes) and approve or reject proposed changes from partners
- Leading medium sized projects (eg. on process innovation, legal templates and / or optimizing our tools)
- Train and support account managers in the processing and coordination of all Contracting requests
- Payments:
- Coordinate creation of credit slips and payment batches for all Partners
- Investigate payment issues and/or commission errors and come up with innovative, scalable solutions
- Dispute management
- Perform pre-emptive account maintenance to prevent failed payments
- Using SQL queries combining tables, perform commission errors or data discrepancy investigations
- Train and support account managers and partners on all Financial and Payment requests

Self Serve:

- Partner experience:
- Drive partner profile analysis in efforts to increase positive partner experience through self serve platform (Knowledge base)
- Analysis of Partner-facing campaigns and surveys
- Work collaboratively with Business Performance team to align priorities
- Underlying focus on decreasing inbound and increasing automations while simultaneously increasing the positive self serve partner experience

What You'll Bring:

- Strong operational mindset required; 3+ relevant experience in Global Operations department preferred
- Strong project management skills, with experience leading cross-functional initiatives from planning through execution
- Commercially minded and result driven;
- High learning ability;
- Highly organised, can work to deadlines and manage multiple and competing projects
- Clear communicator who can explain complex problems in a simple way to senior stakeholders
- Excellent attention to detail
- Thrives in a fast-paced and ambiguous environment
- High integrity, with an ability to develop deep and lasting internal relationships
- Someone who can “Be Brave and Own It”: Independent, proactive and self-motivated
- Skilled at managing expectations and securing internal resource
- Strong customer service ethos
- Drives high standards in themselves and in their colleagues
- High learning ability
- Good communication skills and fluency in both spoken and written English
- Proactive self starter with the ability and willingness to take ownership
- Very well-organized with a critical mind-set
- Bachelor degree or Masters Degree
- 1-5 years of experience
- Analytical skills, able to build, interpret and action reports
- Good project management skills
- Experience working with Microsoft Word, Excel & MySQL , Salesforce and/or other systems is required;
- Specific skills/ knowledge applies based on function:

-

- Contracting: legal background preferred
- Payments: SQL knowledge
- Experience Salesforce or other CRM/ticketing systems required

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The range for Winnipeg Canada is: $75,000 CAD + Annual Bonus Potential + Benifits

For more information, please view: [E-Verify Participation Poster](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) (English/Spanish) and [IER Right to Work Poster](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) (English/Spanish)

Diversity at Rocket Travel by Agoda

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer and must be able to work a hybrid work schedule with 2-3 days per week in the stated physical office (unless otherwise indicated).

## Equal Opportunity Employer

At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy

E-Verify Program Participant

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.

For more information, please view: [E-Verify Participation Poster](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) (English/Spanish) and [IER Right to Work Poster](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) (English/Spanish)

## About Rocket Travel, Inc.

## Company Overview
- **One-liner**: Rocket Travel by Agoda is the B2B strategic partnerships arm of Agoda, a Booking Holdings company, that builds customized travel loyalty platforms and distribution solutions for global brands.
- **Entity Type**: Private (subsidiary of Booking Holdings, which is publicly traded on NASDAQ under ticker BKNG)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2013 (launched as Rocketmiles.com)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Travel technology / travel loyalty solutions
- **Target customers**: B2B – airlines, financial services, telecommunications, and other large brands seeking to offer travel rewards; also serves hotels and accommodation providers via distribution and rate integrity tools.
- **Mission statement**: “To reward every traveler’s journey by being the fastest and best partner to the world’s leading companies.”

## Products & Services
- **White Label Platform**: A fully branded travel storefront that companies can use to run advanced loyalty programs – no rigid templates, uses premium supply and flexible rewards.
- **Accommodation API**: Provides access to 31M+ lodging listings across 220+ countries and territories; claimed to meet or beat competitors 98.4% of the time.
- **Global Distribution Network**: Enables partners to sell inventory on Agoda, Booking.com, Priceline, and 70,000+ affiliates in one step.
- **Affiliate Partnerships**: Monetize audience via commission-based travel bookings.
- **Performance Advertising**: High‑impact placements leveraging rich intent data to drive bookings.
- **Rate Integrity / Wholesale Distribution Control**: Tools for hotels to monitor and enforce rate parity across distribution channels.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (subsidiary); Booking Holdings market cap is ~$150B+.
- **Key Metrics**: Estimated annual revenue of $4.8M; total funding of $8.5M (Seed $2M in April 2013, Series A $6.5M in January 2014).
- **Notable Investors / Partners**: Initial investors from 2013/2014 (not all named); parent company Booking Holdings; over 6,500 partner brands including airlines, financial services, and telecoms.
- **Growth Signals**: LinkedIn follower growth of +28.9% year‑over‑year (10,995 followers); 16% user base growth and 12% increase in bookings per customer reported; operates in 15 countries; 124 employees.

## Competitive Advantages
- **Booking Holdings ecosystem**: Access to the world’s largest online travel inventory (Agoda, Booking.com, Priceline) and deep market intelligence.
- **Proven partner network**: Trusted by 6,500+ global brands across airlines, financial services, and telecommunications.
- **Flexible, data‑driven technology**: API that frequently beats competitors on pricing and availability; agile approach to customization.
- **Rate integrity solutions**: Real‑time visibility and enforcement capabilities to resolve rate leakage.

## Strategic Focus
- Expand loyalty and white‑label travel programs for enterprise partners.
- Strengthen rate parity and wholesale distribution controls for hotel partners.
- Leverage Asia‑based supply and demand growth (Agoda’s strength).
- Continuous investment in data science and measurement to optimize partner performance (e.g., repeat purchase rate growth, ROAS improvements).

## Why Work Here
- **Culture values**: “Take ownership and make a difference,” “Be a scientist, experiment and measure,” “Move fast and be efficient,” “Rise together,” “Be direct and respectful,” “Do things the right way,” “Take moonshots.”
- **Remote/hybrid policy**: Global company with remote and in‑person teams; offices in Chicago, New York, Bangkok, Bogotá, Kuala Lumpur, Manila, and Cebu.
- **Benefits**: Competitive compensation, professional development, flexible work schedules, wellness programs, company‑sponsored travel, paid company holidays.
- **Engineering & data focus**: Heavy emphasis on using data to support decisions, testing, and experimentation; roles in software engineering, product management, marketing analytics, and data science.

## Sources
1. [Rockettravel.com](https://www.rockettravel.com/)
2. [About Us | Rocket Travel by Agoda](https://www.rockettravel.com/about-us/main)
3. [Careers | Rocket Travel by Agoda](https://www.rockettravel.com/about-us/careers)
4. [LinkedIn – Rocket Travel by Agoda](https://www.linkedin.com/company/rocket-travel-inc-)
5. [Greenhouse – Jobs at Rocket Travel, Inc.](https://job-boards.greenhouse.io/rocketmiles/jobs/6681459)

## Other roles at Rocket Travel, Inc.

- [Executive Assistant](https://feeny.ai/job/executive-assistant-rocket-travel-inc-orlando-florida-2vy8wnrjyq09) — Orlando Florida, United States
- [Principal Product Manager](https://feeny.ai/job/principal-product-manager-rocket-travel-inc-chicago-illinois-v0c3d521e8kn) — Chicago Illinois, United States
- [Commercial Strategy Senior Manager](https://feeny.ai/job/commercial-strategy-senior-manager-rocket-travel-inc-new-york-m86rkrhx41a0) — New York, NY
- [Commercial Strategy, Senior Analyst](https://feeny.ai/job/commercial-strategy-senior-analyst-rocket-travel-inc-new-york-3v2ex02avpxz) — New York, NY
- [Commercial Strategy Associate Manager](https://feeny.ai/job/commercial-strategy-associate-manager-rocket-travel-inc-new-york-665m6rndn4ay) — New York, NY
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- [Senior Product Manager, White Label Loyalty Partners (Rocket Travel by Agoda)](https://feeny.ai/job/senior-product-manager-white-label-loyalty-partners-rocket-travel-by-agoda-x04ww3835pzx) — Chicago, IL
- [Manager, Partner Growth Marketing (Rocket Travel by Agoda)](https://feeny.ai/job/manager-partner-growth-marketing-rocket-travel-by-agoda-rocket-travel-inc-v0kfrte8n97h) — Chicago Il/ New York, NY