--- title: 'Operations Success Associate at AppDirect' canonical: 'https://feeny.ai/job/operations-success-associate-appdirect-san-salvador-441zcpwwb7c2' type: 'job' last_seen: '2026-10-21' --- # Operations Success Associate at AppDirect - **Company:** AppDirect - **Location:** San Salvador, El Salvador - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-21 - **Apply:** https://job-boards.greenhouse.io/appdirect/jobs/8888383002 ## Job description ## About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. ## About Firstbase, an AppDirect Subsidiary Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service. ## About You You are a detail-oriented and proactive operations professional with a strong background in procurement, vendor coordination, pricing management, and catalog operations. You thrive in fast-paced environments and bring an analytical mindset to every challenge—from troubleshooting order issues to improving processes that support operational scale. You’ll report to the OSM Lead with a high degree of day-to-day ownership: we trust you to manage your workflows, prioritize what matters, and deliver results independently. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, Sales, and Procurement teams to ensure smooth execution across the purchasing and order lifecycle. You’re comfortable working with tools like JIRA, Slack, and Retool, and you’re always looking for ways to improve efficiency, strengthen vendor performance, and maintain accurate order, inventory, and catalog data. What You’ll Do and How You’ll Have an Impact - Manage day-to-day procurement operations, including submitting purchase orders to vendors, tracking order progress, monitoring lead times, updating internal systems, and ensuring accurate order and inventory data to support on-time delivery for customers. - Support vendor relationship management by meeting virtually with vendors regularly to review outstanding issues, monitor SLA adherence, communicate internal needs, and escalate concerns to leadership when needed. - Manage pricing requests by gathering quotes, validating vendor pricing, and providing internal stakeholders with the most up-to-date cost information to support purchasing decisions. - Assist with large or complex procurement requests by coordinating vendor communication, pricing, processing, and execution in partnership with internal teams. - Own catalog maintenance by ensuring product, pricing, and vendor information is accurate, current, and properly reflected in internal systems and platforms. - Expand the catalog by identifying new product opportunities, reaching out to potential new vendors and suppliers, screening inbound vendor requests, and supporting the onboarding of new offerings. - Resolve order exceptions and customer-impacting issues by identifying root causes, coordinating with internal and external stakeholders, and implementing scalable solutions that reduce repeat issues. - Maintain customer-required inventory levels by monitoring demand signals, supporting replenishment planning, and coordinating with vendors and partners to minimize stock risks. - Communicate delays, risks, and operational issues clearly and proactively to internal stakeholders, vendor partners, and leadership. - Partner cross-functionally with Ops, Customer Success, CX, Product, Sales, and Procurement teams through recurring meetings and ad hoc collaboration to align on business priorities, vendor performance, and order execution. - Analyze customer, order, inventory, vendor, product, and process data to generate actionable insights, identify business challenges, and support operational decision-making. - Drive continuous improvement by identifying process gaps, drafting and refining workflows, implementing new processes, documenting changes, and supporting training as needed. - Develop project plans and track initiatives that improve procurement operations, vendor performance, catalog health, and overall business efficiency. - Become a subject matter expert in procurement workflows, vendor processes, pricing, and catalog operations, serving as a trusted resource for the broader team. ## What We’re Looking For - 2+ years of experience in procurement, operations, vendor management, supply chain, or a related field. - Hands-on experience placing orders, managing lead times, and coordinating with vendors, OEMs, distributors, resellers, or suppliers. - Experience managing pricing requests, maintaining product or service catalogs, and supporting catalog expansion initiatives. - Strong analytical and troubleshooting skills with a focus on process efficiency, data accuracy, and problem-solving. - Proficiency with operational tools such as JIRA, Slack, Retool, spreadsheets, or similar platforms. - Bachelor’s degree in Supply Chain, Operations, Business, or a related field (preferred). - Clear written and verbal communication skills, needed to align internal stakeholders and external vendor partners across a fully remote, global team. - A proactive, solutions-oriented mindset with the ability to manage multiple priorities, surface risks early, and improve processes before issues reach customers. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com. ## About AppDirect ## Company Overview - **One-liner**: AppDirect is a B2B subscription commerce platform that enables businesses to buy, sell, and manage recurring technology services through a unified ecosystem. - **Entity Type**: Private (Venture-backed) - **Headquarters**: San Francisco, California, United States - **Founded**: 2009 - **Founders**: Nicolas Desmarais (Chairman & CEO), Daniel Saks ## Core Business - **Primary industry/industries**: B2B Subscription Commerce, Marketplace Development Platforms, Cloud Services Distribution, IT Services and Consulting - **Target customers**: B2B – Technology providers (ISVs, telcos), advisors (resellers, MSPs), and businesses (SMB to Enterprise) looking to launch or participate in subscription marketplaces. - **Mission or purpose statement**: To make technology universally accessible so that anyone can thrive in the digital economy. ## Products & Services - **AppDirect Platform (Subscription Commerce Platform)**: A unified SaaS platform for selling, buying, and managing recurring technology services. It powers white-labeled marketplaces, automates sales and procurement, and handles monetization (billing, referrals, reseller networks). - **AppDirect Catalog**: An industry-leading catalog of thousands of cloud products from trusted brands, spanning Software (collaboration, IT management, security), Connectivity (UCaaS, CCaaS, internet, voice, network), Infrastructure (AWS, GCP, Azure, IBM, colocation, SD-WAN), and Energy (electricity, natural gas). - **Monetization Capabilities**: Tools for self-service billing, referral programs, reseller network management, and partner ecosystem scaling. - **Procurement Marketplace**: An internal IT marketplace for businesses to find, buy, and manage all their technology services from a single location, including SaaS spend management and subscription management. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company) - **Key Metric**: Total Funding of **$754.5M** across 10 funding rounds (per LinkedIn). Estimated Annual Revenue of **$281.0M** (per LinkedIn). - **Notable Investors/Partners**: Partners with 300+ software companies (including AWS, GCP, Azure, IBM). Acquired Tackle.io (for B2B subscription monetization) and Broker Online Exchange (for energy) in 2024-2025. - **Growth Signals**: Headcount of 764 employees (+6.5% YoY), operates in 17 countries, serves 1,000+ providers, 14,000+ advisors, and 16 million subscribers. Named a 2024 Forrester Wave Leader in Marketplace Development Platforms. Active job postings up +239.1% year-over-year. ## Competitive Advantages - **Ecosystem Scale**: A massive two-sided network effect connecting technology providers, advisors, and end-businesses, creating a "one-stop-shop" for recurring services. - **Platform Depth**: End-to-end capabilities covering marketplace launch, catalog management, sales automation, billing, and procurement – reducing complexity for clients. - **Industry Recognition**: Named a Leader in The Forrester Wave™: Marketplace Development Platforms, validating its market position and technology. - **Strategic Acquisitions**: Acquisitions like Tackle.io and Broker Online Exchange demonstrate aggressive expansion into adjacent high-growth areas (cloud monetization and energy). ## Strategic Focus - **Convergence in B2B Subscription Monetization**: Integrating capabilities from acquisitions (Tackle.io) to unify the partner ecosystem and streamline how software is sold and bought. - **Expanding into Energy & Connectivity**: Capitalizing on rising energy demand and the need for unified communication services, moving beyond traditional software. - **Global Scale & Platform Modernization**: Continuing to grow its global footprint (17 countries) and enhance the platform's ability to handle complex, multi-product subscriptions for large enterprises and telcos. ## Why Work Here - **Culture & Values**: A values-driven company ("Be Seen. Be Yourself. Do Your Best Work") with a strong emphasis on employee engagement (81% proud to work at AppDirect, 95% participation in annual engagement survey). Core values include Humility, Ownership, and Intensity. - **Growth & Development**: High investment in Learning & Development (89% positive rating). Employees report freedom to grow personally and professionally. "Peak Performance" program supports physical and mental well-being. - **Global & Hybrid**: Operates in 17 countries with a mix of office-based and remote employees. Offices include San Francisco (HQ), Montreal, Chicago, Atlanta, Westlake, Pune, Hyderabad, Calgary, Kirkland, Trois-Rivières, Munich, Bucharest, and Buenos Aires. - **Impact & Scale**: Opportunity to work on a platform serving 16 million subscribers and 1,000+ providers, with a clear mission of democratizing access to technology. - **Diversity & Inclusion**: Explicit commitment to equality of opportunity and fostering an environment of inclusion regardless of race, religion, age, sexual orientation, or gender identity. ## Sources 1. [appdirect.com](https://www.appdirect.com/) 2. [appdirect.com/careers](https://www.appdirect.com/careers) 3. [appdirect.com/about](https://www.appdirect.com/about) 4. [appdirect.com/careers/where-we-are](https://www.appdirect.com/careers/where-we-are.html) 5. [linkedin.com/company/appdirect](https://www.linkedin.com/company/appdirect) ## Other roles at AppDirect - [Account Executive, Devs.ai](https://feeny.ai/job/account-executive-devs-ai-appdirect-united-states-nbndfz30wf42) — United States - [Partner Success Manager](https://feeny.ai/job/partner-success-manager-appdirect-canada-9c4bbg40zzm2) — Canada - [Marketplace Manager](https://feeny.ai/job/marketplace-manager-appdirect-el-salvador-hn26n2z84by5) — El Salvador - [Network Development Specialist](https://feeny.ai/job/network-development-specialist-appdirect-el-salvador-8dqtjftpf42b) — El Salvador - [Billing Operations Associate](https://feeny.ai/job/billing-operations-associate-appdirect-buenos-aires-cycme5kw0ft6) — Buenos Aires, Argentina - [ITAD Operations Associate (finance-focused)](https://feeny.ai/job/itad-operations-associate-finance-focused-appdirect-el-salvador-v8g9ktwmk61t) — El Salvador - [Enterprise Account Executive - Energy Industry](https://feeny.ai/job/enterprise-account-executive-energy-industry-appdirect-calgary-d4vy9vabfq1z) — Calgary, Canada - [Client Implementation Project Manager (Telecom)](https://feeny.ai/job/client-implementation-project-manager-telecom-appdirect-el-salvador-p0d65dc0j85a) — El Salvador - [USA Benefits & Payroll Administrator](https://feeny.ai/job/usa-benefits-payroll-administrator-appdirect-united-states-32wtcf98cj9q) — United States - [Responsable du marketing produit](https://feeny.ai/job/responsable-du-marketing-produit-appdirect-montreal-cq3et9krd8z7) — Montréal, Canada