--- title: 'Operations Success Associate at AppDirect' canonical: 'https://feeny.ai/job/operations-success-associate-appdirect-san-salvador-7v3b3qbn8y1q' type: 'job' last_seen: '2026-10-14' --- # Operations Success Associate at AppDirect - **Company:** AppDirect - **Location:** San Salvador, El Salvador - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/appdirect/jobs/8876443002 ## Job description ## About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. ## About You We are seeking a detail-oriented and proactive Procurement / Operations Success Associate to manage purchasing activities, vendor coordination, order fulfillment, and internal platform updates. This role is integral to ensuring timely and accurate deliveries for our customers, troubleshooting order issues, placing orders, maintaining inventory and order accuracy. The ideal candidate thrives in a fast-paced environment, excels at cross-functional communication, and has a strong analytical mindset; working to ensure on time execution and enhance overall efficiency and performance. The role involves processing orders through emails and/or online portals, shipped to end users or warehouses, maintaining , and ensuring that all processes meet service level objectives (SLOs). Additionally, you will be responsible for managing key tools like Retool, JIRA, Slack, as well as contributing to process improvement and becoming a subject matter expert (SME) in each category. What you’ll do and how you’ll have an impact - Manage all aspects of daily order processing to vendors: this includes preparing and sending the information to our partners, troubleshooting issues, following up on orders, lead times, and updating internal systems. - Reconciliation of exceptions: swiftly address any issues, working collaboratively with internal and external teams to resolve. Some examples include: communicating End Of Life(EOL) to team with potential alternatives, monitoring in-transit exceptions and taking action to mitigate delivery delays. - SLO/Metrics management: ensure that all orders adhere to our Service Level Objectives (SLOs). Proactively monitor for areas of risk and raise concerns appropriately. - Tool management: Utilize JIRA, Slack, and Retool for daily operations. - Team: Participate in team huddles, “war room”, and ad hoc meetings coming prepared to report out and contribute regularly to the conversation. - Process improvement & documentation: Identify areas for process improvement and ensure all changes are documented, and any new functionally or tool requests are surfaced to the broader team and submitted for prioritization. - Subject Matter Expert (SME): Become the subject matter expert (SME) for your function. ## What we’re looking for - Bachelor’s degree in Supply Chain, Operations, Business, or related field (preferred). - 3+ years of experience in operations, procurement, supply chain management, or a related field. - Strong experience in procurement, placing orders, managing lead times, and maintaining up to date information. - Experience working with Vendors, OEMs, Distributors, Resellers, partners - Proficiency in JIRA, Slack, and Retool a plus - IT procurement experience a plus - Strong communication skills and the ability to manage cross-functional communication clearly and with expediency. - Detail-oriented with a focus on process efficiency and problem-solving. - Ability to manage multiple tasks and meet deadlines. - Strong analytical and troubleshooting skills. - Ability to work in a fast-paced, evolving environment. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:[https://www.appdirect.com/about/privacy-notice](https://www.appdirect.com/about/candidate-privacy-notice) ## About AppDirect ## Company Overview - **One-liner**: AppDirect is a B2B subscription commerce platform that enables businesses to buy, sell, and manage recurring technology services through a unified ecosystem. - **Entity Type**: Private (Venture-backed) - **Headquarters**: San Francisco, California, United States - **Founded**: 2009 - **Founders**: Nicolas Desmarais (Chairman & CEO), Daniel Saks ## Core Business - **Primary industry/industries**: B2B Subscription Commerce, Marketplace Development Platforms, Cloud Services Distribution, IT Services and Consulting - **Target customers**: B2B – Technology providers (ISVs, telcos), advisors (resellers, MSPs), and businesses (SMB to Enterprise) looking to launch or participate in subscription marketplaces. - **Mission or purpose statement**: To make technology universally accessible so that anyone can thrive in the digital economy. ## Products & Services - **AppDirect Platform (Subscription Commerce Platform)**: A unified SaaS platform for selling, buying, and managing recurring technology services. It powers white-labeled marketplaces, automates sales and procurement, and handles monetization (billing, referrals, reseller networks). - **AppDirect Catalog**: An industry-leading catalog of thousands of cloud products from trusted brands, spanning Software (collaboration, IT management, security), Connectivity (UCaaS, CCaaS, internet, voice, network), Infrastructure (AWS, GCP, Azure, IBM, colocation, SD-WAN), and Energy (electricity, natural gas). - **Monetization Capabilities**: Tools for self-service billing, referral programs, reseller network management, and partner ecosystem scaling. - **Procurement Marketplace**: An internal IT marketplace for businesses to find, buy, and manage all their technology services from a single location, including SaaS spend management and subscription management. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company) - **Key Metric**: Total Funding of **$754.5M** across 10 funding rounds (per LinkedIn). Estimated Annual Revenue of **$281.0M** (per LinkedIn). - **Notable Investors/Partners**: Partners with 300+ software companies (including AWS, GCP, Azure, IBM). Acquired Tackle.io (for B2B subscription monetization) and Broker Online Exchange (for energy) in 2024-2025. - **Growth Signals**: Headcount of 764 employees (+6.5% YoY), operates in 17 countries, serves 1,000+ providers, 14,000+ advisors, and 16 million subscribers. Named a 2024 Forrester Wave Leader in Marketplace Development Platforms. Active job postings up +239.1% year-over-year. ## Competitive Advantages - **Ecosystem Scale**: A massive two-sided network effect connecting technology providers, advisors, and end-businesses, creating a "one-stop-shop" for recurring services. - **Platform Depth**: End-to-end capabilities covering marketplace launch, catalog management, sales automation, billing, and procurement – reducing complexity for clients. - **Industry Recognition**: Named a Leader in The Forrester Wave™: Marketplace Development Platforms, validating its market position and technology. - **Strategic Acquisitions**: Acquisitions like Tackle.io and Broker Online Exchange demonstrate aggressive expansion into adjacent high-growth areas (cloud monetization and energy). ## Strategic Focus - **Convergence in B2B Subscription Monetization**: Integrating capabilities from acquisitions (Tackle.io) to unify the partner ecosystem and streamline how software is sold and bought. - **Expanding into Energy & Connectivity**: Capitalizing on rising energy demand and the need for unified communication services, moving beyond traditional software. - **Global Scale & Platform Modernization**: Continuing to grow its global footprint (17 countries) and enhance the platform's ability to handle complex, multi-product subscriptions for large enterprises and telcos. ## Why Work Here - **Culture & Values**: A values-driven company ("Be Seen. Be Yourself. Do Your Best Work") with a strong emphasis on employee engagement (81% proud to work at AppDirect, 95% participation in annual engagement survey). Core values include Humility, Ownership, and Intensity. - **Growth & Development**: High investment in Learning & Development (89% positive rating). Employees report freedom to grow personally and professionally. "Peak Performance" program supports physical and mental well-being. - **Global & Hybrid**: Operates in 17 countries with a mix of office-based and remote employees. Offices include San Francisco (HQ), Montreal, Chicago, Atlanta, Westlake, Pune, Hyderabad, Calgary, Kirkland, Trois-Rivières, Munich, Bucharest, and Buenos Aires. - **Impact & Scale**: Opportunity to work on a platform serving 16 million subscribers and 1,000+ providers, with a clear mission of democratizing access to technology. - **Diversity & Inclusion**: Explicit commitment to equality of opportunity and fostering an environment of inclusion regardless of race, religion, age, sexual orientation, or gender identity. ## Sources 1. [appdirect.com](https://www.appdirect.com/) 2. [appdirect.com/careers](https://www.appdirect.com/careers) 3. [appdirect.com/about](https://www.appdirect.com/about) 4. [appdirect.com/careers/where-we-are](https://www.appdirect.com/careers/where-we-are.html) 5. 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