---
title: 'Operations Supervisor, Collections at Kafene'
canonical: 'https://feeny.ai/job/operations-supervisor-collections-kafene-panama-city-ej3p8mz251vy'
type: 'job'
last_seen: '2026-10-12'
---

# Operations Supervisor, Collections at Kafene

- **Company:** Kafene
- **Location:** Panama City
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/kafene/1c222baa-b068-4869-a835-1c3319a44743

## Job description

Get to Know Us Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.

The numbers tell our story: over $500 million in originations and counting. But we're just getting started.

Our 175-person team spans NYC headquarters, Wilmington, and remote talent across the globe—all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why [Built In named us a Startup to Watch](https://www.linkedin.com/company/built-in/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B2jXPbPYzTW6P2Su6%2BfrBvw%3D%3D) and [Forbes recognized us as one of the Best Startup Employers](https://www.forbes.com/sites/rachelpeachman/2023/03/07/meet-americas-best-startup-employers-2023/?sh=5a67d150410c). Ready to be part of the fintech revolution? Join us.

Kafene is seeking a Collections Supervisor to lead a high-performing team focused on the timely and effective recovery of outstanding accounts. In this role, you'll balance hands-on leadership with strategic problem-solving: tracking performance, coaching collectors, and building initiatives that improve collection rates and reduce delinquency. You'll serve as the escalation point for complex customer issues and partner across teams to keep every interaction compliant and customer-first. This is a fully remote role based in Panama or Guatemala, with a direct impact on Kafene's operational excellence.

## What You'll Do

- Lead, coach, and motivate the collections team to meet individual and departmental recovery goals.
- Monitor daily collection activity and performance metrics, and report regularly to management.
- Develop and implement strategies that improve collection rates and reduce delinquency.
- Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements.
- Partner with Customer Service, Finance, and Compliance to resolve account discrepancies.
- Ensure all collection activity adheres to applicable laws, regulations, and internal procedures.

## What You'll Bring

- Bachelor's degree.
- 2+ years of experience in collections, customer service, or a similar field, including supervisory or team leadership experience.
- Fluency in Spanish and English.
- Strong knowledge of collection laws, compliance standards, and best practices.
- Proficiency in Excel and collection management systems, with strong analytical and organizational skills.
- Excellent leadership, communication, and conflict-resolution skills, with the ability to perform under pressure and meet deadlines.

Compensation and Benefits:

- Base Salary: Earn a salary of $2,300/month.
- Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.
- Annual Bonus
- Work remotely in Panama or Guatemala

We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics.

Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to careers@kafene.com with details about your request and contact information. We're here to help make the process work for you.

Note: This email address is specifically for accommodation requests and will only respond to those inquiries.

## About Kafene

## Company Overview
- **One-liner**: Kafene is a point-of-sale lease-to-own financing platform that enables retailers to offer flexible purchase options to underserved consumers using AI-driven underwriting.
- **Entity Type**: Private (Series B, $152M total funding)
- **Headquarters**: New York, NY, USA
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial Services (Lease-to-Own / Point-of-Sale Financing)
- **Target customers**: B2B (retail merchants) and B2C (consumers with limited credit history)
- **Mission**: To unlock buying power for consumers shut out of traditional credit by using data-driven underwriting.

## Products & Services
- **Kafene Platform**: A point-of-sale lease-to-own solution for furniture, appliances, electronics, tires, and other durable goods. It uses 20,000+ data inputs and AI/ML for near-instantaneous underwriting, risk-based pricing, and flexible payment plans. Merchants can approve up to 80% of customers for leases up to $5,000.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$152M** (including debt financing; LinkedIn), estimated annual revenue of **$6.5M** (LinkedIn)
- **Notable Investors/Partners**: Valar Ventures, Third Prime, Trinity Capital, Hudson Cove Capital, Gaingels, Uncorrelated Ventures
- **Growth Signals**: Over **$500M** in all-time lease originations; **102 employees** (+33% YoY); active job postings up **433% yearly**; operations in 8 countries (US, Panama, Guatemala, Poland, UK, Italy, Brazil, India)

## Competitive Advantages
- Proprietary underwriting using 20,000+ data points to approve customers regardless of credit history.
- Personalized risk-based pricing (industry-first approach).
- Seamless point-of-sale integration for merchants.
- Transparent terms with no hidden fees, building customer trust.

## Strategic Focus
- Continue scaling merchant partnerships and expanding product categories.
- Deepen AI/ML capabilities for underwriting and fraud prevention.
- Expand internationally (already present in Latin America and Europe).

## Why Work Here
- **Hyper-growth startup** – named Built In Best Startup to Work For in NYC and Forbes Best Startup Employers.
- **Hybrid workplace** – NYC office with remote flexibility across the US; home office equipment provided.
- **Benefits**: competitive base salary, comprehensive healthcare (dental, vision), 401(k), HSA/FSA, generous PTO and parental leave.
- **Culture**: data-driven decision-making, continuous improvement, calculated risk-taking, simple communication.
- **Open roles** include Senior Data Scientist, Senior Data Analyst, Business Development, and Collections – reflecting strong investment in data and revenue teams.

## Sources
1. [kafene.com](https://www.kafene.com/)
2. [kafene.com/careers](https://www.kafene.com/careers)
3. [builtin.com](https://builtin.com/company/kafene)
4. [linkedin.com](https://www.linkedin.com/company/kafene)
5. [cbinsights.com](https://www.cbinsights.com/company/kafene)

## Other roles at Kafene

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- [Business Development Manager](https://feeny.ai/job/business-development-manager-kafene-boston-r0c6f67emsfz) — Boston, MA
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- [Business Development Manager](https://feeny.ai/job/business-development-manager-kafene-phoenix-nbtnbt3fhrbz) — Phoenix, AZ
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