--- title: 'Operations Supervisor – Day Shift at ShipMonk' canonical: 'https://feeny.ai/job/operations-supervisor-day-shift-shipmonk-louisville-da6c3rccv4ey' type: 'job' last_seen: '2026-10-26' --- # Operations Supervisor – Day Shift at ShipMonk - **Company:** ShipMonk - **Location:** Louisville, KY - **Posted:** 2026-02-19 - **Last confirmed live:** 2026-10-26 - **Apply:** https://job-boards.eu.greenhouse.io/shipmonk/jobs/4786265101 ## Job description ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. ShipMonk | Louisville, Kentucky | Full-time | On-site ShipMonk is hiring an Operations Supervisor – Day Shift to lead a team of approximately 25–30 associates across our Louisville fulfillment operations. We ship thousands of orders every day for more than 1,500 ecommerce brands, and the supervisors who lead our floors are the reason it works. This is not a maintenance role. We are still building how we operate, and we want leaders who want to build with us. ## Why this role is different At large 3PLs, the process often already exists. Your job is to follow it. At ShipMonk, you'll find a company with real scale but still small enough that your ideas can actually change how things work. If you see a smarter way to run a shift, improve productivity, reduce walk time, or solve a quality problem, you can propose it, test it, and see it go live. The people who grow here are the ones who treat their department like it's theirs. We believe in developing our people and promoting from within whenever we can. Strong performers have opportunities to take on greater responsibility and continue growing their careers at ShipMonk. ## About the role You'll own your department: the people, the processes, and the numbers. You'll report to a Warehouse Manager and work alongside other operations leaders to keep the building running well. This is a floor-level leadership role, and your team will know very quickly whether you're invested in them. What your day actually looks like - Start the shift with a team huddle, setting priorities and making sure everyone knows what a successful day looks like - Lead, coach, and develop approximately 25–30 warehouse associates - Monitor KPIs in real time and adjust before a small problem becomes a big one - Manage labor allocation, throughput, productivity, accuracy, attendance, and safety - Coach associates directly on the floor, catching issues early and helping people improve - Adjust labor and priorities as volume and business needs change - Work across departments when an operational handoff or process breaks - Use operational data to identify root causes and opportunities for improvement - Onboard new associates and help them reach full productivity - Maintain a clean, safe, and compliant work environment - Communicate results, risks, and priorities clearly to your manager and peers ## What you'll own - A team of approximately 25–30 associates and their performance, development, and day-to-day experience - Department KPIs including throughput, accuracy, productivity, quality, and safety - Labor allocation and execution against the daily operating plan - Process improvement within your department - Inventory accuracy within your area - Equipment, sanitation, and safety standards - Clear communication across teams and shifts ## What you'll need Required - 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment - Experience leading teams and holding people accountable to performance expectations - Comfort working with operational data and using metrics to identify problems and improve results - Strong communication, organization, and problem-solving skills - Ability to work on your feet for most of the shift and lift up to 50 lbs. - Flexibility to work weekends, holidays, and overtime based on business needs ## Nice to have - Experience with warehouse management or inventory systems - Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field - Experience with Lean, Kaizen, Six Sigma, or other continuous-improvement methodologies What success looks like In your first 30 days: You know your team by name, understand your department's current numbers, and have identified at least one opportunity to improve. In 90 days: Your team understands what good looks like, your KPIs are moving in the right direction, and you've started making improvements that stick. In year one: You've built a strong-performing department, developed people on your team, and demonstrated that you're ready to continue growing with ShipMonk. Work Location This is an on-site role supporting ShipMonk's Louisville fulfillment operations. Depending on operational needs, the position may be based at either of our Louisville fulfillment centers: ShipMonk KY1 7200 Intermodal Drive Louisville, KY 40258 ShipMonk KY2 7865 National Turnpike, Ste. 100 Louisville, KY 40214 ## About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. - Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. - Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. - People make ShipMonk: We believe in our team and invest in our people. - Own it: We take ownership of our work, our mistakes, and our successes. - Get sh*t done: We're a fast-paced, high-growth company that values action and results. - Change the score: We challenge the status quo, constantly innovating and improving. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ## About ShipMonk ## Company Overview - **One-liner**: ShipMonk is a third-party logistics (3PL) provider that uses proprietary technology and a global fulfillment network to help direct-to-consumer (DTC) ecommerce brands scale operations and deliver orders with high accuracy. - **Entity Type**: Private (funded by venture capital and private equity; also bootstrapped and profitable) - **Headquarters**: Fort Lauderdale, Florida, United States - **Founded**: 2014 - **Founders**: Jan Bednar ## Core Business - **Primary industry**: Third-party logistics (3PL), ecommerce fulfillment, supply chain management - **Target customers**: Fast-growing DTC ecommerce brands, as well as B2B and retail merchants, ranging from small startups to high-volume enterprises - **Mission / purpose**: To help merchants “stress less and grow more” by becoming the most innovative and trusted tech fulfillment partner, working with fastest-growing brands and helping them scale through best-in-class fulfillment and software. ## Products & Services - **Fulfillment Services**: End-to-end order fulfillment including receiving, pick/pack, kitting, inventory management, and shipping for both DTC and B2B channels. The company handles high SKU counts, complex kitting, and seasonal peaks with a claimed 99.9% accuracy. - **Proprietary Technology Platform**: A unified dashboard providing real-time visibility into inventory, orders, and shipping across all sales channels. Includes predictive analytics to reduce carrying costs and prevent stockouts, multi-carrier rate shopping, and integrations with ERPs and ecommerce platforms (Shopify, etc.). - **Global Logistics Network**: Owned and operated fulfillment centers strategically located in the US, Canada, and Europe, reaching 95% of the US within 2 days. Offers multi-carrier shipping, returns management, and branded tracking pages. - **Post-Purchase Services**: Custom packing, branded tracking pages, and streamlined returns to improve the customer experience and brand loyalty. - **Enterprise-Grade Solutions**: Dedicated team and technology for high-volume merchants, with SLAs, detailed billing, landed cost calculations, and ROI reports. ## Market Standing - **Valuation / Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of $309.9M (as of latest available data) — [LinkedIn] Total Funding of $365.1M across three rounds — [LinkedIn] - **Notable Investors/Partners**: - **Summit Partners** (led $290M private equity round, Dec 2020) - **Periphas Capital** (led $65M PE round, Jan 2021) - **SJF Ventures** (led $10M Series A, Oct 2018) - Acquired Ruby Has Fulfillment in 2022 - **Growth Signals**: - Employs 2,000+ team members across 11+ facilities in the US, Canada, and Europe (as stated on company website and LinkedIn profile) - Recognized on Inc. 5000 list for eight consecutive years; Deloitte Technology Fast 500; Entrepreneur 360 List - Founder Jan Bednar named Ernst & Young Entrepreneur of the Year National Winner - Claims 55% reduction in click-to-delivery time for clients - Active job postings: ~34 (as of mid-2026) — [LinkedIn] ## Competitive Advantages - **Proprietary Technology**: A purpose-built platform offering real-time inventory visibility, predictive analytics, and multi-carrier rate shopping that integrates seamlessly with major ecommerce and ERP systems. - **High Accuracy & Uptime**: 99.9% order accuracy and 99.98% platform uptime, with a 4.5 rating on the Shopify App Store. - **Global Infrastructure**: Owned and operated fulfillment centers located to reach 95% of US customers within 2 days; expanding coverage in Europe and North America. - **Bootstrapped Profitability**: The company is financially stable and profitable, allowing long-term investment in technology and service without dependence on continuous external funding. - **Merchant-First Support**: Dedicated account management (“mom & pop support at a global scale”) combined with enterprise-grade resources and transparent pricing. ## Strategic Focus - **Scalability**: Continuing to expand the global fulfillment network to serve high-volume DTC brands and enterprise clients, especially through cross-border logistics in Europe and North America. - **Data & AI Optimization**: Investing in predictive analytics, AI-driven inventory optimization, and automation to improve efficiency and reduce costs for merchants. - **Enterprise Growth**: Strengthening the enterprise-grade offering with dedicated teams, SLAs, and deeper integrations to capture larger accounts. - **Post-Purchase Experience**: Enhancing branded tracking, returns management, and customer communication features to help merchants differentiate on customer experience. - **Talent & Culture**: Building a diverse, global team focused on core values of “Merchant-First,” “Own It,” “Get Sh*t Done,” and “Change the Score.” ## Why Work Here - **Culture & Values**: ShipMonk emphasizes a collaborative, fun, and inclusive work environment with core values like “Get Sh*t Done” and “Own It.” The company celebrates achievements with onsite events, raffles, weekly awards (e.g., Thank You Thursdays), and team activities. - **Career Development**: Promotes from within, offers advancement opportunities, and encourages employees to “stress less and grow more” in their careers. - **Impactful Roles**: Every team member, from warehouse associates to data scientists, has a direct impact on the company’s success and the growth of ecommerce brands. - **Work Environment**: The company operates fulfillment centers and office locations; roles range from on-site warehouse positions to remote-friendly corporate functions (e.g., data science, product management). - **Global Team**: Over 2,000 employees across the US, Czechia, Mexico, Canada, Philippines, and more, providing a diverse and international workplace. - **Notable Benefits**: Weekly rewards, lounge spaces, holiday celebrations, and a focus on team bonding. The careers page highlights “building connections with great colleagues” as a frequent reason employees enjoy working there. ## Sources 1. [ShipMonk Corporate Website](https://www.shipmonk.com/) 2. [ShipMonk About Us Page](https://www.shipmonk.com/resources/about-us) 3. [ShipMonk Careers Page](https://www.shipmonk.com/resources/careers) 4. [ShipMonk LinkedIn Company Profile](https://www.linkedin.com/company/shipmonk) ## Other roles at ShipMonk - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-shipmonk-fort-lauderdale-1fss98amyxm3) — Fort Lauderdale, FL - [Warehouse Associate, Day Shift, $17/hr, Instant Pay, 4 Days On, 3 Off](https://feeny.ai/job/warehouse-associate-day-shift-17-hr-instant-pay-4-days-on-3-off-shipmonk-w2vvpbbwg664) — Louisville, KY - [Director of Sales](https://feeny.ai/job/director-of-sales-shipmonk-fort-lauderdale-a7pfhjnpybfx) — Fort Lauderdale, FL - [Security Engineer](https://feeny.ai/job/security-engineer-shipmonk-prague-5nnz840kgpbt) — Prague, Czechia - [Customer Service Liaison](https://feeny.ai/job/customer-service-liaison-shipmonk-louisville-b06pmkqtc1ds) — Louisville, KY - [Customer Service Liaison](https://feeny.ai/job/customer-service-liaison-shipmonk-pittston-mvcbm8dpa8t6) — Pittston, PA - [Seasonal FT Warehouse Associate - Start $16/hr & Weekly Pay](https://feeny.ai/job/seasonal-ft-warehouse-associate-start-16-hr-weekly-pay-shipmonk-pittston-agednq88qpnw) — Pittston, PA - [Seasonal FT Nights Warehouse Associate - Start $16.75/hr & Weekly Pay](https://feeny.ai/job/seasonal-ft-nights-warehouse-associate-start-16-75-hr-weekly-pay-shipmonk-27mcf1mht7t1) — Pittston, PA - [AI & Data Technical Consultant](https://feeny.ai/job/ai-data-technical-consultant-shipmonk-czechia-poland-prague-czechia-0znezjrdww4t) — Czechia / Poland / Prague, Czechia - [Senior Java Developer](https://feeny.ai/job/senior-java-developer-shipmonk-prague-ks2bb4zh4wgg) — Prague, Czechia