---
title: 'Operations Supervisor at Gopuff'
canonical: 'https://feeny.ai/job/operations-supervisor-gopuff-stratford-mq2t3qrepfkk'
type: 'job'
last_seen: '2026-09-07'
---

# Operations Supervisor at Gopuff

- **Company:** Gopuff
- **Location:** Stratford, London
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-18
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/gopuff/30aadfda-825e-43e3-b3c6-bdf921d60d72

## Job description

Overview: Gopuff is looking for a Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, Operations Supervisor play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Operations Supervisor role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift:

- Leading - showing the warehouse team how it’s done, leading by example and being responsible for that shift. Training new team members and being confident on process and product
- Picking and packing - accurately pick and pack items on a per order basis for dispatch to customers
- Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
- Issue resolution: Contact customer for substituted or out-of-stock items
- Goods in/out: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
- Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
- Warehouse management: keep the warehouse clean, organized and a space you can be proud of

About You:

- You have experience working in a restaurant, dark store, retail or warehouse environment
- General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
- Strong work ethic, punctual, responsible and honest
- Must thrive in fast-paced environments
- Effective communication skills
- Organised, team-oriented, positive attitude and helpful
- Flexible and available during peak hours (5pm - 4:30am)

Benefits:

- Holiday Pay + Sick Pay
- Career growth opportunities
- Performance appraisal

## #LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

## About Gopuff

## Company Overview
- **One-liner**: Gopuff is an on-demand delivery service that delivers everyday essentials—including snacks, drinks, household items, OTC medications, and alcohol—from local micro-fulfillment centers in as fast as 15 minutes.
- **Entity Type**: Private (Series H funded; total funding $3.7B)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2013
- **Founders**: Rafael Ilishayev and Yakir Gola (co-CEOs)

## Core Business
- **Primary industry**: Instant commerce / on-demand delivery (Software Development & Logistics)
- **Target customers**: B2C (consumers needing quick delivery of household essentials), also B2B via advertising platform (Gopuff Ads)
- **Mission/purpose statement**: “Get it fast. Get it done. Get it right.” — offering a relevant and affordable assortment delivered in minutes.

## Products & Services
- **Gopuff App**: Mobile ordering platform for 5,000+ products; delivery in ~15 minutes from local micro-fulfillment centers. (SaaS + logistics)
- **Gopuff Ads**: Advertising platform for brands to reach customers within the app. (Ad tech)
- **Retail Storefronts**: Physical retail locations (e.g., BevMo! and Liquor Barn) acquired and operated as part of the network. (Brick-and-mortar retail)

## Market Standing
- **Valuation/Market Cap**: Not disclosed in search results; total funding $3.7B (latest round: $250M venture round in November 2025 led by Eldridge Industries and Valor Equity Partners).
- **Key Metric**: Annual Revenue ~$1B (from LinkedIn); Total Funding $3.7B.
- **Notable Investors/Partners**: SoftBank Vision Fund (led Series E $750M), Eldridge Industries, Valor Equity Partners; also backed by 7 investors in 2025 round.
- **Growth Signals**: 1,315 employees (+4.6% YoY); operates 250+ facilities in 650+ U.S. cities; expanding in UK and other countries; active job postings trending +6.2% yearly.

## Competitive Advantages
- **Vertically integrated model**: Owns inventory, micro-fulfillment centers, and delivery fleet, enabling faster and more reliable delivery than marketplace aggregators.
- **Proprietary technology**: Optimized logistics and inventory management for 15-minute delivery windows.
- **National infrastructure**: 250+ facilities across the U.S. and presence in the UK, giving scale advantages.

## Strategic Focus
- Continued expansion of micro-fulfillment network and retail footprint (e.g., BevMo! integration).
- Building out advertising revenue stream (Gopuff Ads).
- International growth, particularly in the UK (General Manager for UK appointed).
- Possibly improving operational efficiency and unit economics after rapid growth phase.

## Why Work Here
- **Culture**: Mixed employee reviews — overall rating 2.7/5 on Glassdoor (30% would recommend). Positive mentions of flexible hours, good pay for drivers/operations, and supportive teams. Cons include poor management, lack of breaks, and frequent layoffs.
- **Remote/hybrid policy**: Not explicitly stated; many roles are on-site (retail, warehouse, delivery) but some corporate roles (engineering, product) may be hybrid. Headquarters in Philadelphia.
- **Notable perks**: Flexible scheduling for part-time roles; hourly wages for drivers around $20/hr; software engineer salaries reported at $122K–$172K.
- **Engineering culture**: Technical team includes VP of Product and Engineering, Head of ML & AI (recent departure), and a distributed workforce across 24 countries. Technical roles account for ~2% of headcount.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/gopuff)
2. [Indeed Reviews](https://www.indeed.com/cmp/Gopuff?campaignid=mobvjcmp&from=mobviewjob&fromjk=80f666803f1b8c33&tk=1jsktq4mmia5v800)
3. [Glassdoor Reviews](https://www.glassdoor.com/Reviews/Gopuff-Reviews-E926131.htm)
4. [Gopuff Careers Page (Lever)](https://jobs.lever.co/gopuff)
5. [Gopuff Official Site / Careers](https://www.gopuff.com/go/careers)

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