---
title: 'Operations Supervisor – Military Leadership Path at ShipMonk'
canonical: 'https://feeny.ai/job/operations-supervisor-military-leadership-path-shipmonk-louisville-kentucky-5gc6decx9y6m'
type: 'job'
last_seen: '2026-09-14'
---

# Operations Supervisor – Military Leadership Path at ShipMonk

- **Company:** ShipMonk
- **Location:** Louisville Kentucky, United States
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.eu.greenhouse.io/shipmonk/jobs/4971075101

## Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Lead with Purpose. Continue Your Mission.

At ShipMonk, we know great leaders come from many backgrounds — and military service is one of them.

If you've supervised teams, led missions, maintained accountability for people or equipment, coordinated logistics, or made decisions in fast-moving environments, you've already developed many of the skills we're looking for in an Operations Supervisor.

Whether you're transitioning from active duty or looking for your next civilian leadership opportunity, ShipMonk offers a fast-paced environment where ownership, teamwork, accountability, and execution drive success.

## Why military leaders thrive here

Military leaders know how to lead people, set expectations, maintain accountability, adapt when the plan changes, and execute against a mission.

Those same skills are essential in our fulfillment operations.

At ShipMonk, you'll find:

- Real leadership responsibility from day one
- A team of approximately 25–30 associates to lead and develop
- Clear operational objectives and measurable KPIs
- Data-driven decision making
- A team-first culture
- Continuous improvement and innovation
- An environment that values accountability and ownership
- Opportunities to continue growing as the company grows

We believe in developing our people and promoting from within whenever we can. Your experience gets you in the door; what you do with the opportunity can take you further.

## What you'll do

- Lead, coach, mentor, and develop approximately 25–30 warehouse associates
- Set clear expectations and maintain accountability for safety, quality, productivity, and attendance
- Lead shift huddles and communicate daily priorities
- Monitor operational KPIs and adjust labor and workflows as conditions change
- Use operational data to identify root causes and improve performance
- Train and develop associates while identifying future frontline leaders
- Partner with teams across HR, Safety, Quality, Engineering, and Operations to solve problems
- Maintain inventory accuracy and equipment, sanitation, and safety standards
- Communicate clearly and make sound decisions in a fast-paced environment
- Identify opportunities to improve processes, eliminate waste, and strengthen execution

## What we're looking for

Required

- 1–3 years of military leadership, supervisory, team-lead, or personnel oversight experience OR 2+ years of civilian leadership experience in operations, logistics, distribution, manufacturing, supply chain, or a related environment
- Demonstrated experience leading people, maintaining accountability, and executing operational objectives
- Strong communication, organizational, and problem-solving skills
- Ability to interpret data and use metrics to improve performance
- Flexibility to work days, nights, weekends, holidays, or overtime based on business needs
- Ability to stand for extended periods and lift up to 50 lbs.

Transitioning service members, veterans, Guard and Reserve members, and military spouses with relevant leadership experience are encouraged to apply.

## Nice to have

- Experience as an NCO, Senior NCO, Warrant Officer, or Commissioned Officer
- Military experience in logistics, transportation, supply, maintenance, aviation support, engineering, or operations
- Degree or coursework in Business, Operations, Engineering, Supply Chain, Logistics, or a related field
- Lean, Kaizen, Six Sigma, or continuous-improvement experience

What success looks like

In your first 30 days: You're learning the operation, building relationships with your team, and translating your leadership experience into ShipMonk's environment.

In 90 days: You're confidently owning your department's people and performance, using data to make decisions, and identifying ways to improve execution.

In year one: You've built a strong team, delivered results, developed others, and positioned yourself to continue growing within ShipMonk.

Work Location

This is an on-site role supporting ShipMonk's Louisville fulfillment operations. Depending on operational needs, the position may be based at either of our Louisville fulfillment centers:

ShipMonk KY1 7200 Intermodal Drive Louisville, KY 40258

ShipMonk KY2 7865 National Turnpike, Ste. 100 Louisville, KY 40214

## About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About ShipMonk

## Company Overview
- **One-liner**: ShipMonk is a third-party logistics (3PL) provider that uses proprietary technology and a global fulfillment network to help direct-to-consumer (DTC) ecommerce brands scale operations and deliver orders with high accuracy.
- **Entity Type**: Private (funded by venture capital and private equity; also bootstrapped and profitable)
- **Headquarters**: Fort Lauderdale, Florida, United States
- **Founded**: 2014
- **Founders**: Jan Bednar

## Core Business
- **Primary industry**: Third-party logistics (3PL), ecommerce fulfillment, supply chain management
- **Target customers**: Fast-growing DTC ecommerce brands, as well as B2B and retail merchants, ranging from small startups to high-volume enterprises
- **Mission / purpose**: To help merchants “stress less and grow more” by becoming the most innovative and trusted tech fulfillment partner, working with fastest-growing brands and helping them scale through best-in-class fulfillment and software.

## Products & Services
- **Fulfillment Services**: End-to-end order fulfillment including receiving, pick/pack, kitting, inventory management, and shipping for both DTC and B2B channels. The company handles high SKU counts, complex kitting, and seasonal peaks with a claimed 99.9% accuracy.
- **Proprietary Technology Platform**: A unified dashboard providing real-time visibility into inventory, orders, and shipping across all sales channels. Includes predictive analytics to reduce carrying costs and prevent stockouts, multi-carrier rate shopping, and integrations with ERPs and ecommerce platforms (Shopify, etc.).
- **Global Logistics Network**: Owned and operated fulfillment centers strategically located in the US, Canada, and Europe, reaching 95% of the US within 2 days. Offers multi-carrier shipping, returns management, and branded tracking pages.
- **Post-Purchase Services**: Custom packing, branded tracking pages, and streamlined returns to improve the customer experience and brand loyalty.
- **Enterprise-Grade Solutions**: Dedicated team and technology for high-volume merchants, with SLAs, detailed billing, landed cost calculations, and ROI reports.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $309.9M (as of latest available data) — [LinkedIn]  
  Total Funding of $365.1M across three rounds — [LinkedIn]
- **Notable Investors/Partners**:
  - **Summit Partners** (led $290M private equity round, Dec 2020)
  - **Periphas Capital** (led $65M PE round, Jan 2021)
  - **SJF Ventures** (led $10M Series A, Oct 2018)
  - Acquired Ruby Has Fulfillment in 2022
- **Growth Signals**:
  - Employs 2,000+ team members across 11+ facilities in the US, Canada, and Europe (as stated on company website and LinkedIn profile)
  - Recognized on Inc. 5000 list for eight consecutive years; Deloitte Technology Fast 500; Entrepreneur 360 List
  - Founder Jan Bednar named Ernst & Young Entrepreneur of the Year National Winner
  - Claims 55% reduction in click-to-delivery time for clients
  - Active job postings: ~34 (as of mid-2026) — [LinkedIn]

## Competitive Advantages
- **Proprietary Technology**: A purpose-built platform offering real-time inventory visibility, predictive analytics, and multi-carrier rate shopping that integrates seamlessly with major ecommerce and ERP systems.
- **High Accuracy & Uptime**: 99.9% order accuracy and 99.98% platform uptime, with a 4.5 rating on the Shopify App Store.
- **Global Infrastructure**: Owned and operated fulfillment centers located to reach 95% of US customers within 2 days; expanding coverage in Europe and North America.
- **Bootstrapped Profitability**: The company is financially stable and profitable, allowing long-term investment in technology and service without dependence on continuous external funding.
- **Merchant-First Support**: Dedicated account management (“mom & pop support at a global scale”) combined with enterprise-grade resources and transparent pricing.

## Strategic Focus
- **Scalability**: Continuing to expand the global fulfillment network to serve high-volume DTC brands and enterprise clients, especially through cross-border logistics in Europe and North America.
- **Data & AI Optimization**: Investing in predictive analytics, AI-driven inventory optimization, and automation to improve efficiency and reduce costs for merchants.
- **Enterprise Growth**: Strengthening the enterprise-grade offering with dedicated teams, SLAs, and deeper integrations to capture larger accounts.
- **Post-Purchase Experience**: Enhancing branded tracking, returns management, and customer communication features to help merchants differentiate on customer experience.
- **Talent & Culture**: Building a diverse, global team focused on core values of “Merchant-First,” “Own It,” “Get Sh*t Done,” and “Change the Score.”

## Why Work Here
- **Culture & Values**: ShipMonk emphasizes a collaborative, fun, and inclusive work environment with core values like “Get Sh*t Done” and “Own It.” The company celebrates achievements with onsite events, raffles, weekly awards (e.g., Thank You Thursdays), and team activities.
- **Career Development**: Promotes from within, offers advancement opportunities, and encourages employees to “stress less and grow more” in their careers.
- **Impactful Roles**: Every team member, from warehouse associates to data scientists, has a direct impact on the company’s success and the growth of ecommerce brands.
- **Work Environment**: The company operates fulfillment centers and office locations; roles range from on-site warehouse positions to remote-friendly corporate functions (e.g., data science, product management).
- **Global Team**: Over 2,000 employees across the US, Czechia, Mexico, Canada, Philippines, and more, providing a diverse and international workplace.
- **Notable Benefits**: Weekly rewards, lounge spaces, holiday celebrations, and a focus on team bonding. The careers page highlights “building connections with great colleagues” as a frequent reason employees enjoy working there.

## Sources
1. [ShipMonk Corporate Website](https://www.shipmonk.com/)
2. [ShipMonk About Us Page](https://www.shipmonk.com/resources/about-us)
3. [ShipMonk Careers Page](https://www.shipmonk.com/resources/careers)
4. [ShipMonk LinkedIn Company Profile](https://www.linkedin.com/company/shipmonk)

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