---
title: 'Operations Supervisor - Shared Services - Monterrey at Uber Freight'
canonical: 'https://feeny.ai/job/operations-supervisor-shared-services-monterrey-uber-freight-monterrey-nl-64640-grn0xksj5w44'
type: 'job'
last_seen: '2026-10-21'
---

# Operations Supervisor - Shared Services - Monterrey at Uber Freight

- **Company:** Uber Freight
- **Location:** Monterrey Nl 64640, Mexico
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/uberfreight/jobs/5405924008

## Job description

Schedule: FT

Job Type: On-site

Salary Type: Salary

Job Level: M1

Req #: 3343

## About the Role

The Operations Supervisor is responsible for managing a team while designing, executing, and reporting on standard work processes to ensure freight transportation service expectations are met and exceeded. The team is responsible for functions like planning and on-time delivery of customer freight while controlling costs and providing excellent customer communication. The ideal candidate can use statistical data to drive efficiency as well as use root cause analysis tools to improve business processes and exceed customer expectations. This associate manager will work closely with stakeholders in the US and/or Canada. Cross-cultural collaboration is a must for manager and team members.

What the Candidate Will Do

- Supervise day-to-day activities of team members
- Schedule staff and distribute workload – work closely with US and/or Canadian stakeholders to meet business requirements
- Associate managers may need to cover work for their team members and may have 30% of time dedicated to production responsibilities
- Ensure team members meet daily goals and monitor individual and team performance
- Develop, implement and maintain effective processes
- Proactively generate and share ideas that lead to process efficiency and customer experience improvement
- Develop and distribute customer and internal performance management reports
- Develop strong relationships across organization
- Develop team members by providing training opportunities, projects, mentoring and coaching
- Create and maintain strong team culture in line with Uber Freight values and behaviors

## Basic Qualifications

- Advanced English, verbal and written
- 3 years of LOGISTICS (transportation management, brokerage, warehouse, supply chain, etc.) experience WITH increasing level of responsibility.

## Preferred Qualifications

- Ability to anticipate and resolve problems using root cause analysis to prevent recurrence.
- Ability to establish priorities, work independently and proceed with objectives without supervision.
- Excellent people skills, communication, and organizational skills.

## About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at [www.uberfreight.com](http://www.uberfreight.com/).

[Candidate Privacy Notice](https://www.uberfreight.com/uber-freight-legal/aviso-de-privacidad-especifica-para-mexico/#English-version)

## EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

## About Uber Freight

## Company Overview
- **One-liner**: Uber Freight is a premier logistics partner that unifies managed transportation and multi-modal capacity in a shared operating model, leveraging advanced technology and one of North America’s largest carrier networks.
- **Entity Type**: Private (wholly owned subsidiary of Uber Technologies, Inc.)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2017
- **Founders**: Spun out of Uber Technologies; key leadership includes Lior Ron (co-founder of Uber Freight, departed) and current CEO (not publicly listed).

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain, and Storage
- **Target customers**: B2B – specifically enterprise shippers (1 in 3 Fortune 500 companies), mid-market companies, and carriers. Serves industries including automotive, chemical, construction, CPG, food & beverage, manufacturing, packaging, and retail.
- **Mission statement**: To lead the pace of logistics to move the world’s goods, redefining logistics by combining one of the largest multimodal carrier networks with cutting-edge technology and managed transportation expertise.

## Products & Services
- **Uber Freight TMS (Transportation Management System)**: A SaaS platform that draws on freight activity across thousands of shipper networks with decades of accumulated data. It provides predictive signals for routing, capacity, and risk management, allowing teams to act earlier rather than react.
- **Multi-modal Solutions**: Turn capacity across modes (truckload, LTL, intermodal, etc.) into governed programs aligned with network priorities. Helps shippers protect cost and service targets as conditions change.
- **Managed Services**: A single operating layer that aligns procurement decisions, daily execution, and freight settlement. Financial outcomes, service targets, and carrier accountability stay coordinated across the shipment lifecycle.
- **Network Intelligence & Carrier Network**: Access to one of North America’s largest multimodal capacity networks, with 18 million total shipments annually and 1.8 billion transactions annually. Customers benefit from network-level patterns translated into market insights.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (subsidiary of Uber Technologies, Inc., which had a market cap of ~$170B as of mid-2026). Prior funding rounds: $500M Series A (Oct 2020, led by Greenbriar Equity Group) and $550M Private Equity Round (Nov 2021).
- **Key Metric**: Annual Revenue of $925.5M (2026 estimate); total funding of $1.05B.
- **Notable Investors/Partners**: Greenbriar Equity Group, Nvidia (backing), Zeev Ventures, and other institutional investors.
- **Growth Signals**:
  - Manages $17B+ in freight under management.
  - Saves customers $1B annually; 98% customer retention; average customer tenure of 8.5 years.
  - Headcount of 2,637 (+3.7% YoY growth).
  - Active in 42 countries with offices across North America, Europe, and Mexico.
  - Acquired Transplace in 2021 (a major logistics acquisition) and Leancor.

## Competitive Advantages
- **Network scale**: One of the largest multimodal carrier networks in North America, processing 18M shipments and 1.8B transactions annually.
- **Data moat**: Decades of accumulated freight data from thousands of shipper networks, providing predictive intelligence and market insights that competitors cannot easily replicate.
- **Uber ecosystem**: Backed by Uber’s technology, brand, and talent pool, with access to cross-functional expertise in mobility, data science, and platform engineering.
- **End-to-end solution**: Unique combination of TMS, managed services, and multi-modal capacity under a single operating model—unlike fragmented competitors.
- **Customer stickiness**: 8.5-year average tenure and 98% retention rate, indicating deep integration into customer supply chains.

## Strategic Focus
- **Unified orchestration**: Moving beyond siloed tools to a single system that governs planning, procurement, capacity, and execution in real time.
- **Volatility management**: Building systems that see risk earlier, adapt in motion, and protect performance as conditions change (e.g., supply chain disruptions).
- **AI and automation**: Leveraging data and AI (including partnership with Nvidia) to deliver predictive signals and autonomous decision-making for shippers and carriers.
- **Expansion**: Continued geographic and service line expansion (e.g., intermodal, cross-border Mexico/Canada, managed services).
- **Sustainability**: Optimizing routes and modes to reduce carbon footprint and improve efficiency (implied by network intelligence capabilities).

## Why Work Here
- **Culture & Values**: Values include "Innovate with Purpose," "Stronger Together" (emphasizing diversity, equity, and belonging), and "Do the Right Thing." The company fosters collaboration where employees feel empowered to be authentic.
- **Career Growth**: "Accelerated growth" is a core pillar—employees have access to cross-functional project work, formal training, quarterly feedback, and development conversations. Teams include engineering, data science, operations, sales, and customer service.
- **Work Model**: Hybrid– offices in Chicago, Dallas, San Francisco, Northwest Arkansas (including Frisco, TX; Rogers, AR), Monterrey (MX), Netherlands, and others. Many roles (e.g., Logistics Specialist, Account Manager) are listed as hybrid.
- **Total Rewards**: Competitive compensation, health insurance, family planning, wellness, personal time off, mental health benefits.
- **People & Team**: Described as "friendly, smart, passionate individuals from every walk of life." Many employees come from top tech and logistics companies (e.g., Amazon, Walmart, C.H. Robinson, Uber).
- **Impact**: "The potential to change the industry is huge," and employees are motivated by the positive impact on communities and the challenge of moving the world’s goods.
- **Employer Rating**: 3.0/5.0 on LinkedIn (155 reviews), with Work-Life Balance at 3.2, Compensation at 3.0, Culture at 3.0, and Career at 2.8. Recent departures include several senior directors (Feb–Mar 2026) but headcount is still growing.
- **Active Job Postings**: 68 open positions as of mid-2026, with a +54.5% increase in postings year-over-year.

## Sources
1. [Uber Freight About Us](https://www.uberfreight.com/en-US/about-us)
2. [Uber Freight Careers Page](https://www.uberfreight.com/en-US/careers)
3. [Uber Freight Homepage](https://www.uberfreight.com/en-US)
4. [Uber Freight LinkedIn Profile](https://www.linkedin.com/company/uber-freight)
5. [PitchBook Company Profile](https://pitchbook.com/profiles/company/226257-13)

## Other roles at Uber Freight

- [Logistics Specialist II](https://feeny.ai/job/logistics-specialist-ii-uber-freight-st-louis-mo-63141-4q30w0wfvxy8) — St Louis MO 63141, United States
- [Customer Support Specialist II](https://feeny.ai/job/customer-support-specialist-ii-uber-freight-monterrey-nl-64640-7vx04xnbqvpk) — Monterrey Nl 64640, Mexico
- [Cuentas por pagar / Cuentas por cobrar - Monterrey](https://feeny.ai/job/cuentas-por-pagar-cuentas-por-cobrar-monterrey-uber-freight-monterrey-nl-64640-gs1tawj5bha7) — Monterrey Nl 64640, Mexico / Monterrey Ts 64640, Mexico
- [Customs Support Specialist I - Auxiliar de Aduanas (importación/exportación)](https://feeny.ai/job/customs-support-specialist-i-auxiliar-de-aduanas-importacion-exportacion-uber-p61w74v9fysb) — Querétaro Qt 76116, Mexico
- [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-uber-freight-rogers-ar-72758-f406m343afqf) — Rogers AR 72758, United States
- [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-uber-freight-fridley-mn-55432-4a17hqg86kqb) — Fridley MN 55432, United States
- [Sr. Business Process Analyst I - Senior Billing Analyst](https://feeny.ai/job/sr-business-process-analyst-i-senior-billing-analyst-uber-freight-chicago-il-9azqha0yjxyg) — Chicago IL 60607, United States
- [TM Operations Intern - Summer 2027](https://feeny.ai/job/tm-operations-intern-summer-2027-uber-freight-chicago-il-60607-w2hymjnpc6vv) — Chicago IL 60607, United States / Exton PA 19341, United States / Newport KY 41071, United States / Rogers AR 72758, United States
- [Management Trainee Professional (PDP) - 2027](https://feeny.ai/job/management-trainee-professional-pdp-2027-uber-freight-chicago-il-60607-0vk5ktazv31d) — Chicago IL 60607, United States / Exton PA 19341, United States / Newport KY 41071, United States / Rogers AR 72758, United States
- [Finance Operations Intern - Summer 2027](https://feeny.ai/job/finance-operations-intern-summer-2027-uber-freight-chicago-il-60607-qzmpeqb8q11j) — Chicago IL 60607, United States / Rogers AR 72758, United States