---
title: 'Operations Support Associate (Weekend Coverage) at Imagen Technologies'
canonical: 'https://feeny.ai/job/operations-support-associate-weekend-coverage-imagen-technologies-new-york-5j53fp23j19z'
type: 'job'
last_seen: '2026-09-09'
---

# Operations Support Associate (Weekend Coverage) at Imagen Technologies

- **Company:** Imagen Technologies
- **Location:** New York, NY
- **Compensation:** $25–$32/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/imagen-technologies/am9icG9zdDoVH5PutH_7TxdE5sakpnwZ

## Job description

*Important: Please review the shift and training requirements before applying* This is a full weekend shift, with additional weekday needs. Please see below for the exact schedule:

- Friday: 10am-9pm ET
- Saturday: 8am-7pm ET
- Sunday: 8am-7pm ET
- Monday: 10am-9pm ET Additionally, this position requires a remote 2-week training period outside of your regular shift schedule. Training will occur anytime during the day, Monday - Friday. Please ensure you can be flexible with this time commitment before applying.

## About Imagen

Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers through industry-leading AI solutions developed in-house. With over $200 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S.—from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of this year, we will have the fifth-largest practice in the country.

## About the Role

We’re looking for an individual who will help power our Support Team, performing mission-critical work and interfacing directly with patients, physicians, and IT personnel. The Operations Support Associate is responsible for providing excellent customer service via telephone, email, and chat communication, performing provider communication, general imaging services troubleshooting, and the front line of both internal and customer inquiries. The team will cover operations 24/7 365 days per year, instilling confidence in patients and stakeholders who know that support is only a call away. Our ideal candidate is capable, resourceful, and able to diffuse any conflict over the phone.

Responsibilities:

Customer Care:

- Serve as the main point of contact for Imagen clients and clinicians.
- Triage and resolve calls, emails, and chats; track all issues in CRM.
- Monitor PACS and clinical apps for SLA compliance; troubleshoot image exceptions, demographic errors, and basic system issues.
- Facilitate provider communications, including critical findings and provider-to-provider calls.
- Support clinicians in efficient use of Imagen applications and workflows.

Team and Company Value:

- Contribute to knowledge base documentation.
- Communicate daily with team members; escalate or suggest workflow improvements.
- Demonstrate ownership of client issues and uphold confidentiality.

Skill Development:

- Collaborate with senior staff to deepen radiology workflow and application knowledge.
- Participate in weekly support meetings and ongoing process reviews.

Qualifications:

- Associate’s degree + 1 year in radiology support OR HS/GED + 3 years in healthcare/radiology support.
- EMR and radiology application experience preferred; familiarity with medical terminology a plus.
- CRM/ticketing (Salesforce preferred).
- Strong communication, multitasking, and troubleshooting skills.
- PC/hardware support experience preferred; highly organized with strong attention to detail.

Imagen Technologies is a remote-first company and this job is conducted remotely. This is a position where you will need a reliable WiFi network and a quiet workspace with a desk and chair.

The hourly rate for the position is between $25.00 - $32.00, plus differential and benefits. Please note that the hourly range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.

## About Imagen Technologies

## Company Overview
- **One-liner**: Imagen Technologies combines AI-powered diagnostic imaging interpretation with clinical expertise to deliver faster, more accurate, and accessible diagnostic care to healthcare organizations across the United States.
- **Entity Type**: Private (Series C; latest venture round in 2024)
- **Headquarters**: New York, New York, United States
- **Founded**: 2015
- **Founders**: Alex Dresner (Co-Founder & CEO) and Rob Lindsey, PhD (Co-Founder & Chief Artificial Intelligence Officer)

## Core Business
- Primary industry: Healthcare – diagnostic imaging and radiology services
- Target customers: B2B – healthcare organizations, hospitals, physician practices, and radiologists
- Mission: “Making high-quality healthcare accessible to everyone” and “eliminate errors in radiology and make the best diagnostic care available to everyone”

## Products & Services
- **[AI-Powered Diagnostic Imaging Platform]**: SaaS-based AI software that assists radiologists in interpreting medical images, with 100% AI-enabled quality tracking and a <1% addendum rate.
- **[Teleradiology Services]**: Remote interpretation of imaging studies (X-ray, CT, MRI, mammography, cardiac sonography) with a 17-minute average STAT turnaround time and >95% SLA adherence.
- **[Clinical Leadership & Operations]**: Full-service radiology practice management, including specialty programs (MSK, cardiology, etc.) and on-site or remote staffing.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $166.3M (across multiple rounds); annually interprets over 2 million studies across 200+ sites of care in 28 states
- **Notable Investors/Partners**: Casdin Capital (led Series C), American Health Network (part of Optum), and other institutional investors
- **Growth Signals**: 22.6% YoY headcount growth (128 employees), expansion to 28 states and 200+ sites, addition of six senior clinical and operational leaders in August 2026, and a $32M venture round in November 2024

## Competitive Advantages
- Proprietary AI that achieves industry-leading quality metrics (<1% addendum rate, 17-minute STAT turnaround)
- Fully integrated model combining AI software, radiology expertise, and operational infrastructure
- HITRUST certified for data security, a key differentiator in healthcare
- Strong clinical governance with a team of ~200 physicians and advanced practice providers

## Strategic Focus
- Continue national expansion (both geographic and into new specialty areas like cardiology and MSK)
- Scale the physician network and deepen partnerships with large healthcare organizations
- Invest in AI capabilities to maintain quality and efficiency as volume grows
- Strengthen leadership team to support the next phase of growth

## Why Work Here
- Hybrid workspace (flexible on-site & remote) based in New York City
- Culture described as interdisciplinary – clinicians, technologists, and industry professionals working together
- Benefits include company equity, employee stock purchase plan, generous parental leave, paid family medical leave, health/dental/vision insurance, 401(K), generous PTO, and paid holidays
- Employee rating: 3.6/5.0 (27 reviews); work-life balance rated 3.4, culture 3.2, compensation 3.6
- Active job postings in radiology, product management, engineering, and recruiting (15 open roles as of early 2026)
- Notable growth trajectory and mission-driven work in healthcare

## Sources
1. [linkedin.com](https://linkedin.com/company/imagen-technologies)
2. [imagen.ai](https://imagen.ai/about)
3. [builtin.com](https://builtin.com/company/imagen-technologies)
4. [jobs.gem.com](https://jobs.gem.com/imagen-technologies)
5. [imagen.ai](https://imagen.ai/careers/imagen)

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